Complaints

This profile includes complaints for ARI Apartment Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ARI Apartment Management Company

  201 N Elm St Greensboro, NC 27401-2446

• 

  ARI Apartment Management Company

  4048 Battleground Ave Greensboro, NC 27410-9296

• 

  ARI Apartment Management Company

  316 King St Greensboro, NC 27406-1774

• 

  ARI Apartment Management Company

  3668 Mcconnell Rd Greensboro, NC 27405-9676

• 

  ARI Apartment Management Company

  200 Brannigan Village Drive Winston Salem, NC 27127-4881

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment is infested with roaches. My property management is not treating the issue and when asked to break my lease because ********************************** is unable to treat the problem, I was told I would have to pay $1940 for two months of rent and vacate the premises within 30 days. ******** *****, property manager, has not attempted any REAL solutions to the ***** problem. Mrs. ***** continues to send their contracted exterminator to my apartment unit and spray. The spray does nothing and they return within the same day. I am not required to vacate premises while the spraying occurs and it seems alarming. As I have reached out to Mrs. ***** to see if she would reimburse me for a different exterminator that has a more precise method of exterminating roaches and she said NO. I have multiple emails of me asking ********** to come look at my apartment to make sure I am in the standards of my lease with cleanliness and she has refused. In retaliation, I believe, she has order unit inspections to the entire property. Mrs. ***** is VERY AWARE of the ***** problem.I have made these complaints since March 2025! The first 30 days I was moved into the apartment i reported this issue and no resolution has been made. Mrs. ***** is trying to cover her tail but is not solving the ***** problem. I have made many efforts to figure out a middle ground but she is not assisting me. I have a small child that has to live in strenuous conditions. Mrs. ***** has explained that other units have reported this problem as well so she is aware and not willing to assist. My apartment was not properly inspected. When asked for air duct cleaning, the third-party workers immediately spotted water damages. Which occurred before my lease was initiated. Even though ive made Mrs. ***** aware she has not offered to look survey the apartment herself. She has not offered to move me to a new unit. I feel my only option is to break my lease based on their failure to maintain sanitation standards.

  Business Response

  Date: 06/12/2025

  Thank you for your feedback through the BBB. We regret any miscommunication over the last few weeks that has resulted in this action.

   Our regional manager has since confirmed you may exit your lease without the two-month rent penalty.

  Please contact us to confirm your preference or discuss further solutions. Were committed to resolving this promptly.

  
  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Yes maam please cancel the complaint. 

  Aria Management has offered to terminate the lease without the 2 month penalty 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** **** and I have been a model tenant. During the lease renewal period I agreed to a new lease of 13 month term when notified by my complex. There was then a new neighbor that moved in under me and they made a complaint about my children making noise. These were just normal noises. They property ****** ****** then told me that I would need to have unit on the 1st floor because of the one complaint. I dont have any lease violations l. I was very upset and didnt not feel I should have to move and didnt feel welcomed. I emailed *** and advised that the property manager was trying to force me to move and that I didnt feel comfortable. She said I would be responsible for moving expenses as well. I was unable to provide a notice because of the property manager. This was explained to *** and she agreed I wouldnt be penalized. *** has been no help. She then sent a email saying she never agreed to that. ****** also charged me for changing the carpet but there was nothing wrong with the carpet and the unit dont need carpet. I need Amys boss or someone from consumer affairs to help waive this penalty and remove the fee for carpet.

  Business Response

  Date: 04/14/2025

  Please see the attached invoice from, ******** and ********, PLLC, the attorneys' we utilize when filing all evictions. As stated on the invoice attached, the description reads, initiating eviction proceedings, which is due to the nonpayment rent. Please let me know if you need any additional information. Thank you!

  Business Response

  Date: 04/15/2025

  On March 5, 2025, the Property Manager contacted Ms. **** in response to a noise complaint received from a neighbor. During the courtesy call, Ms. **** explained that she has a small child and also cares for two additional young children. She acknowledged the concern and stated that she would make efforts to keep noise levels down during the communitys designated quiet hours.
  During the same conversation, Ms. **** mentioned that when she moved in a year ago, she had initially requested a first-floor unit but was informed that none were available at the time. She expressed continued interest in transferring to a first-floor unit. The Property Manager informed her that since her lease was nearing its expiration, she could explore transfer options and scheduled an appointment for her to visit the ************** later that week.
  On Friday, March 7, 2025, Ms. **** came into the office and met with the Leasing Consultant. The Property Manager also greeted Ms. **** during the visit. At that time, Ms. **** informed the staff that she no longer wished to transfer and instead opted to renew her lease for a short term. The Property Manager confirmed that this was acceptable and sent Ms. **** the lease renewal as requested.
  However, Ms. **** later changed her mind and decided not to renew. On March 19, 2025, she submitted her formal notice to vacate and requested a waiver of any penalties associated with not providing the full 60-day written notice, as required by her lease. Ms. Hills current lease was to expire on April 4, 2025.
  

  PM
  

  Resident Interaction Summary: *. ****
  1/8/2025: Received an email from *. **** regarding a trash violation. She mentioned filing a complaint with the BBB. I contacted her the same day to discuss her concerns and provided an explanation for the violation.
  4/4/2025: Received an email from *. **** inquiring about lease options. We had a phone conversation during which I explained the available options, including the lease transfer process and Notice to Vacate (***) procedures. I clarified that no fees would be waived. The conversation was productive and amicable.
  4/11/2025: *. **** sent an email expressing she felt ignored and demanded that all move-out charges be waived. I responded the following Monday after consulting with the Property Manager, *******. In her reply, *. **** reiterated her demands and mentioned escalating the matter through a BBB complaint and contacting ownership.
  I have consistently communicated with *. **** throughout her tenancy, addressing all concerns and thoroughly explaining our policies and procedures. Due to her prior experience in the office, I offered to serve as her direct point of contact.
  All move-out charges were reviewed and corrected as appropriate. I informed *. **** of the corrections on 4/11/2025, and she confirmed her current address to receive the refund.
  RM
  

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged eviction filing fees as well has misc fees, they refuse to tell me what they are for. I have checked with the courts and they have not filed any evictions. They sent me a notice regarding late payment then sent another stating it was revoked. They are actively trying to get me to break my lease agreement and trying to force me to leave.

  Customer Answer

  Date: 03/18/2025

  Cobblestone Village Apartments 

  ***************************************

  Their headquarters is based in *************** 

  Business Response

  Date: 03/26/2025

  Were sorry for any frustration caused by the fees in question. As outlined in Section 6d of the lease agreement, we may charge court costs and attorney fees tied to the eviction process. Additionally, Section 6e specifies a $100 eviction administration fee. These charges were applied in connection with an eviction filing on the 11th, and weve followed all applicable laws and policies.
  

  Weve attempted to explain this to the resident per the lease terms and through direct communication, but the discussions have been challenging. However, wed like to resolve this constructively. Please reach out so we can review the fees with you and address your concerns.

  Customer Answer

  Date: 03/26/2025

   I am rejecting this response because: They never filed eviction. I checked with the courts and it was never filed. I was charged 120 for the filing fee and another 100 misc that was never made known. Attached is the document that stated I had 30 to make a payment or they may file eviction. However I never received any notice stating it was going to be filed. I had only owed rent for the current month. Also, they said they filed eviction online which in SC you cannot file eviction online you have to go file eviction at the ****************** or circuit court. So if they filed it online they input my information online without my consent. 
  
  
  

  Business Response

  Date: 04/14/2025

  Please see the attached invoice from, ******** and ********, PLLC, the attorneys' we utilize when filing all evictions. As stated on the invoice attached, the description reads, initiating eviction proceedings, which is due to the nonpayment rent. Please let me know if you need any additional information. Thank you!
  

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October- I was apartment hunting and came across Battleground North Apartments. I filled out an application and put in my account info for the $75 application fee and submitted my application. I called the next day and was informed by a leasing agent named ****** that the unit I applied for was unavailable and should not have been listed on the website. I asked if I could get a refund when the money drafts my account. She said she would try and stop the payment on her end and to wait a couple days, if it drafts to call her and she would issue a refund. It never drafted, so I went on with my search. December- I get a letter in the mail from a debt collector saying I owe Battleground North $110. I spoke with a Regional Manager named ****. I told him what ****** said back in October, and how they never notified me that I had a balance and how the unit was unavailable. He told me he didnt see where a letter was sent to me, and that they cannot stop payments. I told him that I would pay the $75 but I didnt feel I should pay the *** fee. He said his supervisor would have to make that decision. He told me the fee was because my account didnt have the money, I told him that wasnt true because I got no notification. He then switched and said maybe you put the account number in wrong. He said he would call me the following Monday. When I went in person I asked to speak with **** and asked if we could sit and talk about this. He said no, I told you I would call you Monday. I told him I went to the bank, and they said I had no insufficient notifications and that I was willing to show him my account. He said I already told you this on the phone, you put the wrong account number in, and I also told you I would call you Monday. I was taken aback at how rude and dismissive **** was. I asked him to show me the *** fee, he said no. I have attached my full documnent since I ran out of characters,

  Business Response

  Date: 02/04/2025

  Good afternoon, 

  It is my understanding that the Regional Manager **** ***** reached out to Ms. ****** and they have come to a resolution. If this is not the case, and is Ms. ****** isn't satisfied with the outcome, please let me know.

   

  Thank you,

  ****** ********

  Director of Marketing

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im would like to submit a formal complaint against ******** at ********** in ****, **. I initially submitted a rental application on 10/3/2024 for a November 4th move-in date. I received a call from ***** ******* the leasing consultant, on November 4th advising to submit a copy of employment verification letter for the application to be approved. I advised that I will submit the email thread from the employer while I allow the employer to submit the *** copy via email. Once I received the email from the employer, I emailed the updated *** to the leasing consultant to process. I was advised that I would receive a decision by the end the of the day. I was happy when I received the email from the rental verification company that advised stated Congratulations, you have been approved. Then I received a follow-up email from the property manager ***** ***** and advised that I was denied for the same information I was informed that to provide from my employer. I thought it was very conflicting since I had just received the approval from LeasingDesk screening so I called the office for clarification. When I called the property manager was extremely rude and dismissive when I called to inform about the decision and hung up the phone. I want to be given a fair opportunity and this was very upsetting that I was judged before the application was processed.

  Business Response

  Date: 11/08/2024

  Thank you for the opportunity to respond to this complaint.

  The applicant was unable to provide the necessary documents needed to complete his application. Because of the inability to verify his information, the 3rd-party screening service was unable to approve his application. We have communicated to him what documents he needs to present to continue his application process.

  Thank you,
  ****** ********

  Customer Answer

  Date: 11/08/2024

   I am rejecting this response because: I received notice that I was approved from ******** at ********** from the credit verification company. Once I called and informed corporate they advised they would re-open the application and they overturned the initial decision. Im currently logged into the renal portal also, which doesnt happen unless your application has been approved. Once they received my notice from the BBB my application was denied. 

   

  
  

  Business Response

  Date: 11/12/2024

  He was not approved and the letter he received and shared confirms that.

  The letter says he passed his credit and criminal background checks, but there is more information needed to complete the application process. It also states that once that is verified, the team will inform them of the decision on their application. We never told him his application was approved.

  Inconsistent employment verification letters, each with varying formats and details
  He did not provide necessary financial documentation we requested

  These are significant factors in our application process.

  Thank you,
  ******

  
  

  Customer Answer

  Date: 11/19/2024

   I am rejecting this response because:  

  Hello,

   

  I would like to submit a request for full refund of all funds that were paid to the property. 

  Sent from my iPhone

  
  
  
  

  Business Response

  Date: 11/26/2024

  Thank you for your feedback. We understand how important this process was for you and regret the outcome of your application. Our team worked diligently to assist, especially with the initial challenges in documentation, but we were ultimately unable to approve the application.
  
  The application fee covers the administrative costs incurred during processing, which is why it cannot be refunded, regardless of the result.
  
  We appreciate your understanding and are here to assist with any future questions or needs.

  Customer Answer

  Date: 11/26/2024

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I want to say I apologize on my end deeply for trusting somebody of mines to pay my rent through my portal and was actually not doing it legitimately I was dating this man for months and didnt think he would put me in this predicament but he did and left me to clean it up but I am not complaining and not being rude at all just trying to pay my overdue balance on my rent but my landlords are giving me a hard time at this time . I have a overdue balance of ******* and I called my leasing office (Beckstone) to pay it they said they was going to call back (******) never called back so I called the portal people my self and talk to (******) and she said she will call in the morning to enable my portal for I can pay I dont know why they close it but I let them know I was going to pay whatever they need and I have the money but I need to pay my overdue balance now before they add both on my account and I wont be able to and thats frustrating. I have proof of me paying with my card and they make me feel like Im not worthy to pay my rent as if I dont have any money I didnt like how they was talking to me Im only ********************************************************************************* trouble with the law. Can somebody please reach out to me and help me please !! I just want to pay my rent for I can keep a place over me and my daughter head I dont have no where else to go and I really just frustrated with them trying to give me a hard time I didnt know what else to do I have evidence proving me calling them and all . They said a week ago they was gonna get back with me never did so I made it my business when I got paid to pay my overdue balance today but seen my portal was shutdown . Im ready when they are .

  Business Response

  Date: 10/31/2024

  Thank you for allowing us the opportunity to respond.
  
  The charge from the card used to pay the rent in question was disputed, requiring the bank to investigate. We are not allowed by law to accept the rent payment since the cardholder disputed the charge as fraudulent. 
  
  Due to the numerous disputed card payments from this resident, the system will no longer allow payment by card, meaning they will need to use another method of payment going forward.

  Thank you, 

  ****** ********

  Director of Marketing
  Ari Apartment Management
  ***************************>**********, *******;27401

  
  

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please don't apply here, I applied here earlier in the year. Paid ***** for the application fee for myself and the other individual that was moving with me. They did not approve us for several reason and then I get a letter a in the mail saying I owe ******???? What the mess is that? Now you they have put these on all three of my credit report with recovery solutions. I was approved but the other person could not be ran because did not have a valid DL they kept the additional ***** for the application fee so who owes who. I will be disputing with your corportate office and the BBB. Tired of people stealing from the tenants and renters.

  Business Response

  Date: 08/22/2024

  Thank you for bringing this matter to our attention. We understand your concerns regarding the recent application fee and appreciate the opportunity to clarify the event.
  
  We have reviewed your application (together with applicant ***************************) for Apartment 1427 in May of this year. As you may recall, your initial application fee of $75 was returned due to insufficient funds. The application fee is required to cover the resident screening process, which is conducted regardless of whether the application is approved or denied. When we informed you that the application fee was returned, we also advised you that it would include an additional NSF fee (of $30, standard, totaling $105) and could eventually be sent to collections if left unpaid. Unfortunately, the application was denied due to the outstanding balance and lack of valid identification. We apologize for any inconvenience this may have caused.
  
  We value your feedback and are committed to resolving any issues promptly. If you have any further questions or concerns, please do not hesitate to contact our office at ************ or **************************.
  
  Sincerely,
  *************************

  ***********************************************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 11th I put in a maintenance request at my apartment for a water leak which isnt the 1st or 2nd time this has happened. I updated the request informing the water was getting worse without ever hearing anything from the complex. On August 11th I called the office and left a voicemail, again no return call. I call during my lunch break and speak with the property manager who is extremely rude. I was told they are working on orders and should be there today or tomorrow. I informed the complex about concerns with damages not only to the flooring and carpet but our belongings, unable to use the washing machine and limiting how much water we are using as well as the extremely bad odor, or the fact we have ran out of towels and now have to use clothing to soak up as much as we can. None of that seemed to be any concern for her. The hallways, master bedroom and closet are all completely flooded and its now going across the hall to other bedroom. We pay too much in rent and no one should be dealing with this. I believe this has passed being an urgent matter.

  Business Response

  Date: 08/16/2024

  Thank you for allowing us the opportunity to review and reply to this complaint. I have spoken to *********************, Regional Property Manager for *********** Apartments in ******, **. She provided the following information as it relates to this case:
  
  "The resident put in a service request on 8.11.24, a **************** Request stating her personal (not rented) washer was leaking. Because we have had several Managers assisting at ***********, it is unclear if the resident expressed the severity of the issue at this time, but we know the resident called and stated she had a service ticket and we responded that the Maintenance Supervisor was working through tickets in the order they were received. 
  
  On 8.15.24 at approximately 6pm the resident called the emergency line and MS ***** responded. The water was coming from the condensation drain in the floor in the laundry room. He snaked the drain and blew the drain out with the shop vac and poured water to ensure the drain was clear. The Carpet Vendor Apex came out to complete a water extraction with antimicrobial treatment to stop any possible moisture growth and left 3 blowers and a dehumidifier. They put the furniture up on blocks to assist with any possible damage to furniture.
  
  I (******) called the resident on 8.16.24 at approximately 3:15pm and left a message to check on the status of the apartment home. We are not able to go into the home due to an aggressive dog.

  The resident asked ***** the MS how she could leave a good review for him.

  Update: The resident spoke to MS ***** and reported:
  - The carpets are drying.
  - She was not home and could not let anyone in.
  - She would call the office if she gets home early so we can go in to double check.
  - He explained in the future that if it is an emergency to make sure she submits as an emergency ticket or call the emergency line immediately.
  - If she does not get home in time tonight he explained he will be on site tomorrow and he can come and check then.  She would call the office.
  - She expressed she was happy with the maintenance team.  She stated ***** achieved all the goals that she wanted. She was also thankful that he took care of another work order that was put in on 8.14.24. 

  We believe the matter has been addressed and completed to the resident's satisfaction, and regret the frustration and discomfort she experienced in the interim.
  
  

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. With that being said I added multiple notes on separate occasions regarding the water leakage as well as called the office on 8.14.24 at 7:58 am due to not hearing about the issue and left a detailed voicemail explaining the situation and how bad the water was leaking and soaking the floor and carpet. I also called again on 8:14 at 1:15 and spoke with **** who is listed as the property manager explained I have not heard about the water leakage and explained the water flooding and damage issue and she informed me that he was going through the orders and would be there either today or tomorrow as in Wednesday or Thursday. I explained I have a dog that has anxiety and gets scared and nervous and wouldnt trust not being able to put him up. I left a note on the service request earlier that day I had someone there for my dog as well. She did not seem concerned with my order at all and it was obvious when I came home from work on Thursday to see nothing being repaired after locking my dog up all day. I then called the office before 6 and got the answering service I then called the urgent maintenance line and left a detailed message of the issue. I spoke with ***** who was extremely helpful and he decided to come that night. I put my dog up due to having to go pick up my boyfriend from work, informing ***** of this. He called me while on the way home stating the carpet cleaner accidentally let my dog out, when I got home I showed ***** all of the updates I left on the service request and he informed me he was not told anything about a water flood only a washing machine leak and **** never updated him on the severity or any of the comments or voicemails I left. I did not make it home in time from work today for ***** to come in and check but spoke with him and told him I would make time to be available tomorrow. Yes I appreciate the repairs finally being done once ***** was informed by myself but extremely unhappy with the leasing staff especially this being the 3rd or 4th time this has happened due to some issue with the drainnot my washing machine. There are 3 large fans and 1 large humidifier, all are loud so that is kind of annoying and the smell is still present, not sure if that will come out. I want to be sure I will not be penalized for any damages to this apartment due to lack of communication within the office on multiple occasions which I was told was documented in my chart. I have been a resident for many years and I feel like this is not okay for any tenant.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I am a resident of CityView Apartments - ActiveBuilding rent portal (powered by RealPage) charged twice for May ************************************************** I have receipts that can be provided - Cityview Apartments (managed by the Carroll Management Companies) has now charged a $35 NSF fee since the second rent charge bounced back, I did not have enough in my account to pay rent twice - I contacted the leasing office multiple times and was told they would not remove the $35 charge despite it being a system error on their end - I contacted larger Carroll Management Companies via email and phone (both documented) with no response - I am now being told that my rent for May 2024 is considered late since the duplicate charge was denied. This cannot be possible considering their are receipts via payment confirmation email, online rent portal, and my bank showing the rent was paid on time per lease terms - I am now being told that since my rent was "late" for May 2024 I will no longer have the option to pay via eCheck instead of debit card. I have a maximum daily limit on my debit card to not exceed $1000 so this will not even work. The online rent portal displays an option to pay with check or cash yet the office denies that they will accept either of those payment options - I have read all terms and conditions from lease, Ari ******** Management, Carroll Management Companies, RealPage, and ActiveBuilding and there are no terms regarding the revoking of the eCheck payment option based on rental payment history - The negligence of CityView and the Carrroll Companies to choose reliable third party payment processing systems has taken time away from my full-time job working hours to jump through hoops to resolve unsuccessfully. They disregard paying residents and clients trying to seek a solution. By removing my option to pay via eCheck despite there being no terms that outline this, causes an additional financial burden on me monthly

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  RE Carroll Management had a leasing agent release the hold on my account so I can pay with eCheck again to avoid the $30 "convenience fee" for card payments each month. But this was not in response to the BBB complaint, rather because I called the office everyday multiple times. They also have still refused to refund the extra $35 NSF charge.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2024, I completed , submitted an online application for an apartment and paid a $75 processing fee. After not receiving or hearing anything, I continuously called and went into the office (3 times) the next week, checking on processing/status of the application. The staff/management was not able to effectively and efficiently process my application. I received a receipt of payment for a credit check and a copy of application information submitted from the website (see attachments). They were not able to confirm/verify my application or credit check after 10 days and wanted to redo the process. That is unacceptable. I want my $75 dollars refunded because the credit check was not done and I requested my application be cancelled on April 25, 2024 (see attachment). I submitted request for refund to the parent company, Ari ********************** Management (see attachment). On April 30, 2024, the Bromley Village ********************** Officer ******* called me and stated would not refund my money. I paid for a service, application process/decision, that was not provided and no longer needed. I would appreciate your assistance in this matter.

  Customer Answer

  Date: 05/20/2024

  The business complaint was sent to, Carroll Management Company, is not known to be associated with Bromley Village Apartments in **************  Per the apartment website the business is Ari ********************** Management , mailing address is ******************************** and phone number is ************.