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Business Profile

Property Management

ARI Apartment Management Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for ARI Apartment Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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ARI Apartment Management Company has 40 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in relations to ********** ******* Apartments complex in ********** **. If this apartment complex is not under the portfolio of RE Carroll Management anymore, please disregard. On or about 7:00am on Easter Sunday 4/9 while visiting family, I attempted to exit the property on foot through the access gate by the car gates - something that I have been able to do on any of my previous visits over the last 2 years to run. At this time, the car gates were closed unless a car was trying to access the premises, and the gate for foot traffic had been newly locked from both sides, meaning that I was affectively locked onto the property. After investigating this issue with the tenants, we later called the property manager and realized that they had decided to seal all exit access to the property once the central office closes, in-affect barring exit from the property to anyone on foot. As 4/9 was Easter Sunday, all access for foot traffic to exit was restricted that day. The next day, the tenant and myself tried to explain to the assistant property manager that while we applaud their efforts to keep unauthorized individuals out of the complex, they may not restrict the ability of those inside of the complex to exit at any time. It is not acceptable to say that "you may leave if you do so in a car" since having a car is not required to be on the property, and everyone on the property must be able to exit. The situation created when the property office closes, and the manager locks the car gates (which can't be opened from the inside) and does not unlock the foot traffic gate is one of 'false imprisonment', which is a misdemeanor in the state of North Carolina. The property managers have been advised of this and failed to take corrective action. I'm requesting that you have the property management team at ********** ******* Apartments immediately cease their policy of restricting exit access to cars only after the office closes or at any other time.

      Business Response

      Date: 04/12/2023

      Thank you so much for sharing your experience and making us aware of this situation. Please accept our sincerest apologies for the inconvenience this caused you. We have addressed this with the property staff to ensure the foot traffic gate is functioning properly and remains unlocked. If you have any further concerns, please do not hesitate to reach out to us at ****@recarrollmanagement.com. 

      Customer Answer

      Date: 04/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My A/C unit in my apartment went out on July 25, unit was frozen the maintenance made a quick fix and now it is completely broken now. A/C unit went out again Aug 1. I put in request to have someone come look at it. I did not get a response from ANYONE. I called and emailed no responses until I walk over to the office and it was 3 people sitting in their on their personal phones. I spoke with the property manager Alice Hayward and she was very rude and nasty with her response. I was explaining that this was an issue for me last year as well 2021, my A/C unit had went out a few times and only temporary fixes were made. I am highly upset because this could have been avoided if they had of fixed it last year. Now they are telling me the whole motor is burnt. I had to sleep in a very uncomfortable apartment were it was extremely hot. Still haven't been notified of when things will be fixed. When A/C units are not working it should be treated like an emergency. That is not how this place responds when it comes to those incidents. They wait hour and hours until it's EOD before they respond or have someone come out and check. The entire staff is very unprofessional and do not care about the residents. I even reached out to corporate but I have not been able to get in touch with anyone and there is no way to leave a voicemail. This entire company needs to have something done immediately. No one should have to go through this.

      Business Response

      Date: 08/10/2022

      The property manager, Alice *******, confirmed that the capacitor and thermostat were repaired initially. The technician discovered the motor and circuit board needed to be replaced the second time Ms. ***** contacted office. The replacements were completed August 2nd.

      As far as communicating, Alice was in contact with Ms. ***** on 8/1, which is the same day the resident emailed about the AC. Alice went to the resident's door with a window unit after office hours on 8/1, but Ms. ***** did not answer the door. On 8/2, Ms. ***** was emailed that the part was in, and the repairs would be completed the same day. 

      Email correspondence attached is attached for reference. Please let us know if you would like any further information.

       

      Thank you


    ARI Apartment Management Company is NOT a BBB Accredited Business.

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