Complaints

This profile includes complaints for Bell Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bell Partners, Inc. has 115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bell Partners, Inc.

  300 N Greene St STE 1000 Greensboro, NC 27401-2173

• 

  Bell Partners, Inc.

  PO Box 3288 Greensboro, NC 27402-3288

• 

  Bell Partners, Inc.

  3201 Walnut Creek Pkwy Raleigh, NC 27606-3620

• 

  Bell Partners, Inc.

  1300 Lynnfield Rd Memphis, TN 38119-5740

• 

  Bell Hill Country

  8600 W Highway 71 Austin, TX 78735-8002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell Partners ********************* committed fraud against me. Bell Partners **** took my $545 as a holding deposit for an apartment that was never available. This is fraud. I have continuously asked Bell Partners for my money back regarding a fraudulent transaction. It has been one month and Bell Partners ********************* is refusing to mail my money back. I have made a complaint with the ************************************ regarding this fraudulent transaction that Bell Partners has committed against me.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month my washer machine that I pay for in my house has been out due to a circuit board issue that supposedly can only be fixed through a warranty. The apartment complex claims that most residents are having the same issue with this washer(that the company no longer sales), but the demand for this part is so high that its on a back order. Instead of replacing the washer they are just waiting for whirlpool to come out and fix the issue. Im going on nearly a month without a washer and they are expecting me to pay to use the apartments wash rooms. When I pay monthly to have a working washer and dryer in my unit. The office is not accommodating at all in this situation. And the property manager company is nearly nonexistent. Ive tried calling them numerous times about my complaint and have yet to get an answer. And looking at the reviews this seems to be the problem with the majority of their paying customers. Im not understanding why they just wont replace these washer units especially if they are discontinued anyway and its a nationwide issue. Instead they are still going to be expecting full rent payments while we are still left inconvenienced

  Business Response

  Date: 06/30/2025

  On behalf of *************************** and the Desoto Ranch apartment community (the Property), we appreciate the opportunity to be able to respond to the Complaint by ***** ******.
  
  As an initial matter, we understand that Mr. ****** has experienced issues with the washing machine in his unit, and we sincerely apologize for the inconvenience this has caused.  We have reviewed the circumstances surrounding this complaint, and determined that the circuit board on Mr. ******* washer did go out and had been out for a month and a half.  During this outage, the site team kept Mr. ****** informed on the status of the repair and the national recall for the circuit board.  The Property promptly started the process to receive the warranty part on the machine, and repairs would begin once the part was received.  In order to address this temporary outage, a washer was installed in the laundry facility at the Property that provided free washes.  Mr. ****** was made aware that this amenity was being offered.  Later, Mr. ****** notified the site team that he contacted someone to repair the circuit board on the washer and requested a reimbursement or concession in the amount of $400.  At this time, Mr. ****** was notified that he would not receive a reimbursement or concession, because he did not wait on the warranty part.
  
  While it is unfortunate that Mr. ****** has experienced these issues during his tenancy, the Property team has worked diligently to address his concerns.  As such, we consider this matter resolved.
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of 81 Fifty at ********** (managed by Bell Partners) and received a move-out charge notice dated April 14, 2025. The charges seemed excessive, so I contacted the office on April 28 and May 5 requesting supporting documentation. On May 6, they responded saying they were gathering the evidence, and on May 13, they sent photos and acknowledged overcharging me on the cleaning fee.After reviewing the photos, I replied on May 13, pointing out that the wall damage charges listed over 60 holes, but I could only identify 29, including some under 1/4", which is typically considered normal wear and tear. I also disputed the charge for repainting inside the cabinets due to pre-existing tacky and peeling paint that was not caused by misuse. I asked for clarification on a 3-hour paint prep charge, which I was willing to accept if it was the full labor amount.I sent follow-up emails on June 3 and June 5, but never received a response. Despite the open and unresolved dispute, the debt was forwarded to a collection agency, and I began receiving calls on May 19. I answered one of those calls on June 5 and learned they are now trying to collect the disputed amount.I am seeking a fair and accurate revision of the charges, and for the collection effort to be paused or withdrawn while the matter is resolved.

  Customer Answer

  Date: 06/17/2025

  I have not heard from the business in response to my complaint.  

  Hi,

  Thank you for following up on my complaint regarding 81 Fifty at **********. I have heard back from the business, but the issue is not yet resolved.

  They recently provided additional documentation, but I am still disputing several of the move-out charges based on the evidence they sent. I am in active communication with their office and hoping to reach a fair resolution soon.

  Please keep the complaint open for now. I will provide another update once the matter is resolved or if further follow-up is needed.

  Best regards,
  *******

  
  

  Business Response

  Date: 06/26/2025

  On behalf of *************************** and the 81 Fifty at ********** apartment community, we appreciate the opportunity to be able to respond to the Complaint by ******* *******.
  
  Based on the Complaint, it appears that ********** is principally concerned with certain move-out charges that were assessed as part of her final account statement.  We take all resident feedback seriously and have been in direct communication with Ms. ******* to address her concerns. As of June 5, 2025, our ******************* Manager responded to her inquiries, and we are actively working to provide all requested documentation, including 60 move-out inspection photos and final invoices. We are committed to resolving this matter and have offered to make appropriate adjustments to her account. We remain available to continue working with her toward a fair and timely resolution.
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a freeze back in February where the sprinklers pipes burst flooding multiple units across property. They were able to get a restoration team in quickly, but they took 11 days to even begin any sort of demo. Once demo was completed I had to live in a half demolished apartment for almost 2 months before repair work began. I was expected to pay full rent during this time as well when I couldn't be in the demolished half of the apartment for long periods of time. During this entire process I've had multiple electrical issues including breakers tripping and light flickering randomly when light are turned on. One night I had to call the fire **** because there was a burning smell coming from the outlets. It's now been 3 weeks since I had to call the fire ****, it took them a week to fix what they thought was the problem, which wasn't as I've continued to have problems. They then waited another week before calling an electrician. Here I am another week later with no updates, no compensation and no plans going forward. Still expected to stay in the unit, but I can barley cook anything without sending the electric into a flickering mess or power!

  Customer Answer

  Date: 06/14/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/26/2025

  On behalf of ***************************, the management company for the ******************************** (the Property), we appreciate the opportunity to respond to the complaint by ******** *****.
  
  As an initial matter, we understand that Ms. ***** has experienced issues during her tenancy, and we sincerely apologize for the inconvenience this has caused.  We have reviewed the circumstances surrounding this complaint, and determined that around February 20, 2025, water pipes burst at the Property due to extremely low temperatures.  As a result, multiple units across the Property including Ms. ****** unit experienced flooding.  On or about February 28, 2025, remediation efforts promptly began in Ms. ****** unit.  The remediation included demolition work, sprinkler repair, and a breaker replacement.  On May 1, 2025, all the necessary repairs were completed.
  
  On May 16, 2025, Ms. ***** reported electrical issues including a burning smell and recurring power surges.  The local fire department responded and determined that no immediate hazards were found.  A maintenance team member also responded to inspect all the outlets in the unit.  No visible damage was found, however as a safety precaution the breaker was replaced again on May 23, 2025.  On May 28, 2025, Ms. ***** reported electrical issues again and provided the site team with a video showing the kitchen light flickering.  As a result, both the Community Manager and Property Manager inspected the unit, however no flickering or electrical issues were observed.  At this time, the Property contacted an electrician who was scheduled to evaluate Ms. ****** apartment.
  
  While it is unfortunate that Ms. ***** has experienced these issues during her tenancy, the Property has worked diligently to address her concerns.  The Property team will continue to communicate with Ms. ***** as these repairs take place.  As such, we consider this matter resolved.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ********* apts in ****** **. This wrongful tow occurred on 5/18/25. Emails have been sent out all week alerting residents to not park on top level on 05-19-25 due to power washing. If a car is parked there residents were threatened with car towing. Due to this, my visitor parked on a different level. My visitors vehicle was towed because of this leaving me to pay $176. The email did not mention alternative parking for visitors. After conversing with *** I was informed that visitors are allowed to park on the side and in the front of the apartment. This is not mentioned is the email, leasing agreement, or welcome letter. It was escalated to the general manager who in which communicated visitors cant park in other garage parking spots or levels. Alternative visitor parking aside from the top floor is not mentioned or stated in my leasing agreement, welcome letter, or the blast email about power washing.

  Business Response

  Date: 05/27/2025

  On behalf of ***************************, the management company for the West Love apartment community (the Property), we appreciate the opportunity to respond to the complaint by ****** ****.
  
  Based on the complaint, it appears that Ms. **** is principally concerned that her guests vehicle was towed from the Property, resulting in a $176.00 towing fee.  We have reviewed the circumstances surrounding this complaint, and determined that the guests vehicle was properly towedin accordance with the Propertys standard proceduresbecause the guest was parked in a parking area designated for residents only.  Moreover, the power washing project referenced in the Complaint had not yet started when the guests vehicle was towed. 
  
  To be clear, the Property has specific parking areas designated for visitor parking, and guests are not allowed to park in areas outside of those designated spaces.  As set forth in the Complaint, Ms. **** was given advance notice that the top level of the garage would be closed due to power washing beginning on May 19, 2025.  In addition to the visitor parking on the top level, there is also visitor parking available in alternative locations at the Property (available on a first come, first served basis). Notwithstanding the foregoing, however, Ms. ***** guest parked her vehicle in an area designated for residents only and was towed before the power washing project even began.  Accordingly, Ms. ***** guest will be responsible for the $176 towing fee.
  
  Once again, we appreciate Ms. ***** engagement in this matter and for allowing us this opportunity to address her concerns.  We believe that the Property has acted appropriately and in accordance with its standard procedures, and no further action is warranted.

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rental property has illegitimately placed a balance with collections under my name. I virtually applied in August 2024, where the application fee was $100. This was paid. Weeks later, we had heard nothing from the property and decided to move forward with leasing at a different location. In September 2024, I was contacting by a representative from Bell Partners, asking if we were still interested in the unit and requested that we pay a $500 security deposit. We declined and informed the representative that we did not wish to secure the unit, and we had moved forward with another property. Within the month to follow, I was charged a whopping $500 by Bell Partners, with no explanation. When I called to inquire and report the charge, I spoke with a representative who told me that they are not sure why I was charged the $500 fee, because they could see that I did not move forward with the application. Nonetheless, the business has refused to eliminate the erroneous charge, and has instead forwarded to a collection agency. This is improper and predatory business practice.

  Customer Answer

  Date: 05/21/2025

  The name of the property is ************* and the address is **********************************************

  Business Response

  Date: 05/28/2025

  On behalf of ***************************, the management company for the Bell Old Town apartment community (the Property), we appreciate the opportunity to respond to the complaint by ****** ********.
  
  Based on the complaint, it appears that Ms. ******** is principally concerned that she was charged a $500.00 administrative fee for an application she submitted at the Property.  We have reviewed the circumstances surrounding this complaint, and determined that Ms. ******** applied for a unit on July *******, and was approved on August 12, 2024.  At this time, Ms. ******** was charged a total fee of $600.00, which included a $100.00 security deposit and a $500.00 administrative fee.  Pursuant to standard policy, and as disclosed to Ms. ******** in the attached Rental Qualification Standards, the administrative fee is only refundable if the application is cancelled within three days of approval.
  
  *********** notified the site team via email that she preferred to view the apartment before executing the lease agreement. The Community Manager approved this request, and the move-in was scheduled for September 7, 2024.  *********** failed to contact the site team to cancel her application, and did not arrive on her scheduled move-in date.  Therefore, her application was cancelled in our system on September 9, 2024.  The $500.00 administrative fee that was charged was later disputed with her banking institution. This resulted in a non-sufficient funds (NSF) transaction and the account reflected an outstanding balance of $500.00.  The balance was sent to our third-party collection agency, as our system automatically processes unresolved balances in this manner.
  
  Once again, we appreciate Ms. ********* engagement in this matter and for allowing us this opportunity to address her concerns.  However, the Property has acted appropriately and in accordance with its standard procedures with regard to this matter.  *************** believes that this amount was incorrectly disputed with her banking institution and can provide documentation confirming this, we will gladly review that documentation. 

  Customer Answer

  Date: 06/03/2025

   I am rejecting this response because:
  We did call to notify Bell Old Town that we would not like to proceed with our application. In fact, my phone call to Bell Old Town on August 13th was the first time I had actually spoken with a live person since beginning the application process on July 31st. We had scheduled the tour online, completed the walk through alone, and completed the application alone. We hadnt heard anything regarding the submission until we reached out to the property two weeks later.
  There is a discrepancy in the fee structure that Bell Partners provided in their response. The document provided does not list any amounts. The fees described to us were $50 application fee, then $500 security deposit. During the time of application, we were asked to pay $50 per person as an application/admin fee, ($100 total for two people). This was paid. We received an email regarding the pending status of the application, and we gave the property a phone call two weeks later regarding the status of the application.
  On the 13th, I made an outgoing call to Bell Old Town and spoke with ******* *****. He said he needed to check to see if we were approved or not because he was not sure, then described the next steps, if approved, as signing the lease and requested that we pay a $500 security deposit to hold the unit until the September move-in date. He also advised that the unit that we toured was a demo unit and not the actual unit we would inhabit. This is when we advised that we did not wish to proceed with signing the lease or paying $500 to hold the unit until we were able to view the actual unit we would potentially inhabit.

  The property representative told us that he will we would not be able to view the actual unit until the current occupants moved out, which he said would have been around September 5th; we told ******* that this would not accommodate us because it was too close to our desired move in date. We had decided to move forward with a different, more promising housing establishment. ******* was confused and said he would advise his manager that we did not want to hold a unit we hadnt seen and said he would have her give us a call back. 
  We never received another phone call. Instead, ******* emailed me a floor plan. I replied to the email notifying them that I had not received any contact from said management, and until this day I have never received that contact. My request not to proceed went unaddressed. Instead, ******* responded to that same email just stating that we were approved and that he was instructed to move forward with the leasing process anyway, despite the fact that we did not wish to proceed without having viewed the unit. I have attached the emails.

   When I was notified of a $500 unauthorized charge on my bank card, the institution asked if I authorized this charge, to which I informed the bank that I did not authorize this charge, and the bank rejected it. Now, Bell Partners is fighting tooth and nail to retrieve $500 that was erroneously charged, and it seems they have a representative responding to this complaint that has no idea what really happened with the property itself. 

  Bell Partners sent this disputed charge to a collection agency, ****** ********. When I noticed the charge, I contacted the collection agency immediately, and they were under the impression that I had once lived at the property. When I explained to them that I had only applied, they too were confused why the erroneous security deposit was placed with their office.
  This property is greedy and they lack communication within their corporate realm. And further, if they believed that the unit still needed to be viewed, it would have been their responsibility to contact the potential tenant to let them know that the previous occupant moved out before the unit can be viewed. This establishment dropped the ball, and greed is causing them to scramble to look for reasons to constitute this erroneous charge. 
  

  
  

  Business Response

  Date: 06/10/2025

  We appreciate the opportunity to be able to continue to engage with Ms. ******** to resolve this matter.  While we disagree with the narrative set forth in her response,as a customer service gestureand as a means to resolve this disputeBell Partners will refund the $500.00 to Ms. *********

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept with contingency upon receipt of the refund and removal of the account from collections.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having multiple problems with the ************** at ********************** Apartments (Passion ******* and ********). We are being overcharged each month for Valet Trash. This is a service we opt not to use. We take our own trash to the dumpster. We were serviced a notice on 05/05/25 to pay $1550.00 otherwise be evicted. I called Passion and asked her if I could pay the amount on 05/15/25, she said yes and asked if we could pay online, she said, no and that she shut down our payment portal and requested a money order. I confirmed with her the amount that was on the notice was the amount to be paid, and she said yes. We went in today 05/14/25 and they both rejected our payment and want us to pay more than what is on the notice. We went home and logged into our account to see what that amount was and it was even more that what was on the account. We've been also having problems with our neighbor downstairs because she does drugs. There is a no smoking police here. We have complained several times. Passion called up my neighbor to tell her we were complaining about her and "she thought she should know". My neighbor wrote all over my car! Passion has dishonest business practices and is constantly putting me and my family in danger.

  Customer Answer

  Date: 05/29/2025

  I have not heard from the business in response to my complaint. They have increase my bill for Trash from $20.00 per month to $67.38 for Valet Trash. We have not received notice that we were being charged for a service we were not notified of, neither do we use. We take out our own trash in retaliation for filing this complaint. 

  
  

  Business Response

  Date: 06/09/2025

  On behalf of Bell Partners ***** the management company for the ******* Place apartment community (the Property), we appreciate the opportunity to respond to the complaint by ****** ********.

  Based on the complaint, it appears that Ms. ******** is concerned with: 1) the circumstances surrounding her May 2025 balance; 2) certain charges associated with the valet trash services provider; and 3) issues with her downstairs neighbors.  Please know that Bell Partners takes concerns such as these very seriously, and ensuring that residents are satisfied with their Property experience is always our highest priority.  To that end, we have reviewed the concerns raised in Ms. ********* complaint.  As an initial matter, we disagree withand denythe assertions made by Ms. ******* regarding any improper charges, or any failure by the site team to address her concerns.  We also dispute Ms. ********* claims of unprofessionalism by the site team.  The Property team prides itself on providing exceptional service for all of the Property residents, and the team strives every day to make sure that ******* Place is a community that its residents are proud to call home.

  As set forth in the Complaint, Ms. ******** failed to timely pay her May rent when it became due on May 1, 2025, and she was served a notice demanding payment in full on May 5, 2025.  After receiving this notice, Ms. ******** contacted the Property team and requested a payment plan for the balance.  At that time, the team explained the details of the balance to Ms. ********* and informed her that, in accordance with the Propertys standard procedures, they did not accept payment plans.  On May 14, 2025,Ms. ******** attempted to make a partial payment in the amount of $1,550.00 (of her total balance of $1,764.59).  The site team notified Ms. ******** that, pursuant to Bell policy, they could not accept a partial payment. The site team continued to communicate with Ms. ********* and to provide her with detailed information regarding her outstanding balance.  Shortly thereafter, Ms. ******** did pay her outstanding balance in full.

  Ms.******** also alleges in the Complaint that she is being overcharged for the valet trash service at the Property. This statement is not accurateMs. ******** is not being charged for this service.  We also dispute Ms.********* allegation that the Property team failed to properly address her concerns with her downstairs neighbors. The site team acted appropriately with regard to Ms. ********* concerns, and have issued several notices to the residents at issue regarding the Propertys smoking policies.

  Once again, we appreciate Ms. ********** engagement in this matter and for allowing us this opportunity to address her concerns.  The Property has worked diligently with Ms. ******** to address her concerns, and Ms. ******** has paid her outstanding balance in full.  As such, we consider this matter resolved. 

  Customer Answer

  Date: 06/09/2025

   I am rejecting this response because: Passion ******* and ******** ******** have both indicated we having been paying for Valet Trash, its listed on our bills and they provided a spreadsheet of the charges. We have receipts and additional information regarding this issue. I have talked with both women on the phone, who have refused to respond via email, because they have already provided incorrect information, and altered both statement that have been provided.
  
  
  

  Customer Answer

  Date: 06/10/2025

  Attached is proof of double billing. We have already paid for the month April but we are being charged again. I have several documents like these that are continued to be posted and emailed to me by your staff ******** ******** and Passion *******. It seem you are unaware of what they are doing here and how they are conducting themselves.

  Re: Formal Complaint Against Landlord for Violations of California Civil and Criminal Code
  Dear Bell Partners Representative,
  I am writing to formally request an investigation into the conduct of my landlord, whose ongoing actions have resulted in serious violations of California tenant protection laws, housing codes, and potentially criminal statutes. The nature and extent of these actions have created a hostile, unsafe, and fraudulent living environment that I believe warrants the intervention of your office.
  The violations include the following:
  
  1. Unauthorized Fees and Fraudulent Billing Statements
  My landlord has imposed charges that are not authorized in the lease or under California law.
  I have received fraudulent receipts and billing statements, including duplicate charges and altered amounts.
  These actions violate Civil Code 1710 (Fraud) and Civil Code 1950.5.
  2. Double Billing in Violation of Civil Code 1945
  I have been billed multiple times for the same rental periods, which appears to be an effort to extract unlawful rent.
  This may also implicate deceptive practices if intended to force me out of the property or cause financial harm.
  3. Severe Structural Damage and Health Hazards (Civil Code ****** and 1940.2)
  The unit has substantial water damage to the flooring and mold growth in the ceiling, which the landlord has refused to repair despite notice.
  These conditions render the unit uninhabitable, and continued rent collection under these circumstances violates Civil Code 1942.4.
  4. Hostile Living Conditions and Tenant Harassment (Civil Code 1940.2)
  The landlord and/or property management have engaged in slander and gossip, failed to enforce any community policies, and permitted criminal activity and lack of security.
  These actions have fostered a hostile and unsafe living environment.
  5. Tampering With Records and Identity Theft (Civil Code 890 and Penal Code Violations)
  My records, including statements, emails, and financial information, have been deleted or altered.
  I suspect identity theft, as certain financial and personal data has been used or erased without authorization.
  These actions may violate California Penal Code 471 (document forgery) and federal/state identity theft laws.
  
  I have attempted to resolve these matters directly with them to no avail. You blindly take their side because they are providing you with false information. The combination of health risks, financial exploitation, and harassment compels me to escalate this to your office. I am requesting a formal investigation (not a phone to talk about one issue and not address them all) and enforcement action where applicable. I am prepared to provide documentation, photographs, billing records, and any other evidence necessary to support my claims.
  Please confirm receipt of this complaint and advise on the next steps. I can be reached at **********************************

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Bell Partners, Inc., regarding discriminatory practices that I believe constitute violations of the Fair Housing Act.On March 21, 2025, I signed a legally binding lease agreement with Bell Partners for a move-in date of May 9, 2025. Despite this, the company has refused to honor the lease. I have made repeated attempts to resolve the issue, contacting both the onsite staff and more than 15 individuals at Bell Partners' corporate office.Despite these efforts, I have received no response from regional management or meaningful assistance from any representatives. In addition to ignoring my communications, Bell Partners has engaged in the following concerning behaviors: Mishandling of my personal information. Requiring documentation from me that was not requested from previous residents. Denying me access to the resident portal until I submitted these documents, then continuing to withhold support even after compliance.I have collected the names and apartment numbers of several other residents who were allowed to move in without being subjected to these additional requirements. The disparate treatment in my case raises serious concerns of discrimination.This situation has caused considerable emotional and logistical hardship and has denied me the opportunity to exercise my housing rights under a valid lease agreement. I respectfully request that *** investigate the practices of Bell Partners, Inc. in relation to lease enforcement and equitable treatment of residents.I am prepared to provide supporting documentation, including the lease agreement,relevant correspondence, and details about other residents' experiences. Thank you for your time and attention to this matter. I look forward to your response.

  Customer Answer

  Date: 05/23/2025

  I have not heard from the business in response to my complaint.

  
  They stopped responding to my emails and refused to assist me. 

  Business Response

  Date: 05/30/2025

  On behalf of ***************************(Bell), the management company for the 75 West apartment community (the Property), we appreciate the opportunity to respond to the complaint by **** *******.

  Based on the Complaint, it appears that Mr. ******* is principally concerned with his application experience at the Property.  While we regret that Mr. ******* was not completely satisfied with his application experience, we deny the allegations set forth in the Complaint.  In short, the Property team acted in accordance with Bells standard procedures, and provided Mr. ******* with multiple opportunities to submit the requested information and documentation. As explained in greater detail below, the Property team is also holding the apartment beyond the May 9, 2025 scheduled move-in day to allow Mr. ******* additional time to provide the needed items.

  After becoming aware of certain irregularitiesand missing informationwith Mr.******** application and lease, the site team sent Mr. ******* follow-up emails on April 2, 2025 and April 18, 2025, requesting certain required information in accordance with Bells standard procedures, including 1)submission of payroll documentation to the Propertys third-party verification vendor; 2) submission of an identification scan to the Propertys third-party fraud prevention vendor; and 3) verification of Mr. ******** social security number.  In addition, the team also informed Mr. ******* on these dates that they had not received payment for his application fee and his administrative fee, and that Mr. ******* had not provided his security deposit (or security deposit alternative).  Instead of providing this documentation and information, Mr. ******* emailed numerous Bell employees (including certain key executives at Bell) on May 6, 2025, and made false allegations of discrimination.  In response, the Senior Vice President responsible for overseeing the Property emailed Mr. ******** and again reiterated to him the information and documentation that was needed prior to his scheduled move-in date (in accordance with Bells standard procedures).  The site team also provided Mr. ******* with updated links to submit the requested documentation during this time.  In response to an email from Mr. ******* on May 10, 2025, to numerous Bell employees (again, including multiple key executives), the Senior Vice President again provided Mr. ******* with an email outlining the documentation and information that was still needed from Mr.*******.

  As of the date of this response, Mr. ******* still has not provided the requested documentation and information.  Specifically, Mr. ******* has yet to: 1)provide a scan of his identification to the third-party vendor; 2) provide verification of his social security number; and 3) pay his application and administrative fees, as well as his security deposit (or security deposit alternative).  In order to allow time for Mr. ******* to provide this information, **** is continuing to hold the apartment at issue for him, and will continue to do so until June 6, 2025. However, Mr. ******* must contact the site team no later than June 4, 2025 regarding the needed documentation and information (and such information and documentation must meet Bells standard requirements).

  Once again, we appreciate Mr. ******** engagement in this matter, and we look forward to continuing to work with him as he provides the remaining items needed pursuant to ********** standard procedures.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ***** at *********************** which is now managed by Bell Partners. My last day at the residents was Nov. 20th, 2024. ***** at ****** has sent me to a debt collector because they say I have not paid my last months rent. From my last day at ***** until today May 12th, 2025, They have not given me a response on the status of my account. I have provided proof of payment and have spoken with the office staff as well as emailed management. When I call all they say is they are working on it. When I email them I do not get a response. This has been going on for several months, and now it has affected my credit score. In addition, I have not received my deposit. Please help me get this settled.

  Business Response

  Date: 05/22/2025

  On behalf of ***************************, the management company for the ***** at ****** apartment community, we appreciate the opportunity to respond to the complaint by ***** ****.  We have reviewed the facts of this matter, and, as a means to resolve this complaint, the outstanding balance will be removed from collections, and the appropriate adjustments will be made.  We believe this should satisfactorily resolve this matter.

  Customer Answer

  Date: 05/23/2025

   I am rejecting this response because:
  
  Thank you for your response and for confirming that the outstanding balance will be removed from collections and that the necessary adjustments will be made.
  However, I would like to clarify that my original concern also included the return of my $300 security deposit, which has not yet been addressed. Since all other matters have now been resolved, I kindly request confirmation of when I can expect the deposit to be refunded.
  Please let me know if you require any additional information to process this.
  

  Business Response

  Date: 06/05/2025

  A refund for the security deposit has been processed and sent to ***** ****** forwarding address.  The check should arrive within 30 days.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endless issues with my apartment complex after moving out. Not only did this apartment complex mess up both of my leases, so my second lease they forced me to pay a higher monthly amount than I was quoted and promised (I paid a deposit to hold this price). They claimed they could not fix the pricing error. They had more than a month to write my lease. I asked for it several times and did not get it until the day I was scheduled to move in. When I finally got it, it had several errors and I refused to sign until it was fixed (the price being one error). This forced me to not be able to move in until the next day so they could fix the errors. However, the next morning I came in and they had not adjusted the price to my promised amount, claiming they "couldn't" and if I wanted to move in then I have to pay the higher amount. Now since moving out almost ******************************************** an accurate final bill and they are refusing to return my security deposit. They admitted my $300 security deposit was incorrectly coded in their system, but because of that they say I will not get it back. Additionally, I got another utility bill for an entire month of utilities AFTER my lease ended. I have tried contacting them and the corporate office dozens of times to get them to answer about my final bill, security deposit, and for them to transfer the utilities to their name so the bill goes to them, and they continue to not answer the phone, not respond to emails, and ignore me. They have consumed so much of my time with this while they do so many things against the law.

  Customer Answer

  Date: 05/12/2025

  The property is Farm Haus located in ****************** 

  Customer Answer

  Date: 05/22/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/05/2025

  On behalf of **************************** we appreciate the opportunity to respond to the complaint by ********** ********.  While we regret that Ms. ******** was not satisfied with her tenancyand move-out experienceat the Property, we dispute the accuracy of the claims made in the complaint.
  
  Based on the substance of the complaint, it appears that Ms. ******** is principally concerned with the amount assessed on her final move-out statement.  While we can certainly understand the confusion regarding Ms. ********* deposit, the $300 amount that Ms. ******** paid at the beginning of her tenancy (and that she believes she is entitled to now) was actually applied to her first months rent (thereby reducing the amount owed).  As such, there is no deposit to return,since that amount was already applied to reduce Ms. ********* rent. 
  
  With regard to Ms. ********* concerns regarding the utilities charges on her final move-out statementagain,while we can understand the confusion given that utilities are billed in arrears, Ms. ******** was only billed for utilities through her move-out date of March 11, 2025, and not for any time beyond that date.  Accordingly, as the attached final move-out statement makes clear, Ms. ******** was responsible for paying the utilities charges for the final billing cycle prior to her move-out date (as well as a disconnection fee for utilities billing account),ending on March 11, 2025.
  
  We hope that the above clarifies this matter for Ms. ********* and we welcome any additional questions regarding the matter.

  Customer Answer

  Date: 06/06/2025

   I am rejecting this response because:

  1. Improper Use of *****************************************start="296" data-end="299"> My lease clearly states that I paid a $300 security deposit. At no point during my tenancy or upon move-out was I informed that this amount would be applied to my first months rent. It was only after I moved outin direct response to this BBB complaintthat I was told the office had internally mis-coded the deposit and used it toward rent. I was never notified of this change, nor did I authorize it. This is a clear administrative error on the part of the management office, and tenants cannot be penalized for internal mistakes of this nature.
  2. Violation of ***********************************************start="914" data-end="917"> State law requires that security deposits be held in a separate escrow or trust account and returned in accordance with specific procedures. Using my deposit for rent without notice and failing to hold it properly is a violation of landlord-tenant law. Since the deposit was not returned and no proper explanation was provided within the statutory time limit, I am legally entitled to a full refund of the deposit.
  3. Failure to Provide an Accurate and ***************************start="1404" data-end="1407"> It has now been over 87 days since I vacated the apartment, and I have not received a clear, accurate, itemized final bill as required by law. The bill I did receive contains multiple unexplained administrative fees. I was told these were entered in error, yet they were never removed or clarified. This violates state law and further supports my claim to a full refund of the security deposit.
  4. ********************start="1828" data-end="1831"> Given the offices own admission that they coded the deposit incorrectly, the failure to notify me of that decision, and the lack of a timely, accurate final bill, the apartment management has forfeited any legal right to retain my security deposit. I am formally requesting that my full $300 deposit be returned immediately.
  

  
  

  Customer Answer

  Date: 06/06/2025

  This message serves as formal notice that I have sent a certified demand letter regarding the full return of my security deposit, which was unlawfully withheld. If I do not receive the full deposit within seven (7) days of your receipt of that letter, I will proceed with filing a small claims case against your property management company.
  To be clear, your team has admitted to an internal administrative coding error which resulted in my security deposit being misapplied to my first months rentwithout my knowledge or consent. I was never notified of this error until 86 days after moving out, which is well beyond the legal window for notifying a tenant of any deposit withholdings.
  I will also be reporting this conduct to the ********************************* and the appropriate housing authority, as this constitutes:
  The unauthorized and illegal application of a security deposit;
  A failure to return the deposit within the time frame required by state law;
  A bad faith attempt to retroactively charge me due to your admitted internal error;
  A failure to honor the lease price I paid to hold, and mismanagement of my lease which delayed my move-in and forced me to pay a higher rent than agreed upon because the lease was provided late (on the day I was supposed to move), was incorrect, and your office refused to correct the rent price after my request before signingforcing me to accept a higher rate one day after my intended move-in date;
  An unexplained charge labeled Final Admin/Billing- on my final bill, which your office acknowledged may be an error after my repeated requests for clarification but has yet to correct or provide a proper explanation.
  You had every opportunity during my tenancy and upon move-out to clarify any payment issues. Instead, your office chose to remain silent and now seeks to deny my rights as a tenant based on your own mistake.This will not be tolerated.
  Please consider this your final opportunity to resolve this matter amicably. I am fully prepared to seek legal remedies, including treble damages and recovery of court costs, as allowed by law.

  Business Response

  Date: 06/14/2025

  We appreciate Ms. ********** continued engagement in this matter.  While we disagree with the assertions made in Ms. ********** reply, as a means to resolve this matter--and as a customer service gesture--we will apply the $300.00 and issue a refund.  

  Customer Answer

  Date: 06/17/2025

  Thank you for your response. I will update the request as accepted once I have actually received the refund.
  As of today, it has been 98 days since I moved out and beyond the timeframe outlined in my demand letter, which gave seven days to return the full refund. I hope this matter can be expedited and resolved as soon as possible.