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Business Profile

Exercise Programs

Stretch Zone Greenville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted a free stretch session back in January. The technician was wonderful. I purchased a 3 month stretch package for two Sessions a week for $300 a month. I signed a contract with all intent to Use every single session. Upon booking, I was given a different stretch zone employee. Feeling somewhat concerned, I still agreed with it, since the first technician had a schedule that doesnt work with mine. The first two ********************** and I were comfortable with one another. Since stretching is a close-contact activity, I like to feel relaxed so I always engaged in conversation. ***** was very comfortable with me but one day the conversation became inappropriate for the type of service he performs. He commented on the way people smell or if theyre too overweight. While he wasnt referring to me, he said it in a room full of other clients and technicians. I was uncomfortable and felt it was insulting. I mentioned it to staff who agreed it was inappropriate and said they would speak to him. I decided to end any further sessions because were in one large room and I would still be around him. But before I could get a resolution, they had automatically drafted the next months payment. While ***** apologized, the staff apologized and even canceled my contract, the owner refused to return the money. While they offered for me to resume sessions with a different person, my schedule didnt accommodate them. So the General Manager, said ****** would not return my money. She also would not talk with me just sent text through those non- specific phone number. If they found fault with this tech, why as the customer, am I paying for his inappropriate business behavior and I cant stand by their deceptive business practices.

Stretch Zone Greenville is NOT a BBB Accredited Business.

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