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Business Profile

Second Hand Store

Trade It!

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Second Hand Store.

Complaints

This profile includes complaints for Trade It!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trade It! has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Trade It!

      105 Greenville Blvd SW Greenville, NC 27834-6905

    • Trade It!

      3514 Capital Blvd STE 102 Raleigh, NC 27604-4519

    • Trade It!

      4230 Old Raleigh Rd Wilson, NC 27893-8313

    • Trade It!

      1150 N Wesleyan Blvd Rocky Mount, NC 27804-1829

    • Trade It!

      3460 Martin Luther King Jr Blvd New Bern, NC 28562-5220

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2025, at approximately 7:00 PM, I visited Trade It, located at ********************************************, to obtain price quotes for several devices. Between 7:00 PM and 8:00 PM, while two employeesa heavy-set young male with a ponytail and a slender young femalewere assessing my devices, the female employee dropped my ****** Pixel 7 Pro, causing screen damage. Despite this, they offered only the initially quoted purchase price, refusing compensation for the damage they caused. I am considering pursuing this matter in small claims court. An incident report has been filed. Multiple phone repair centers have confirmed screen damage resulting from the incident. The quoted price of $90 for the phone is unacceptable; I will not accept that as a resolution at that significantly undervalued price to purchase the phone at when this phone can be resold between the price ranges of $250 up to $400. I brought in a brand new flawless condition phone and now my property is damaged with no reasonable compensation. I even have photographic evidence of the condition of my phone before I took it into Trade It but still I will have to resolve this is court unfortunately.A proper resolution would be to either pay for an official screen replacement or give me compensation for the damages so I can sell the device myself at a drastically lower price it not repaired.

    Trade It! is NOT a BBB Accredited Business.

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