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Business Profile

Home Builders

Royal Homes of North Carolina, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The builders agent in this case Tammy was unprofessional and giving us misinformation during the time of signing the contract. When we signed the contract there was no estimate given on when the house would be completed. When we sign the contract the rates were still reasonably low and it was possible for us to buy the house and at the time when the Builder came back and gave him as a final closing date the rates were too high and has jumped on mortgage by quite a bit almost 50%. And because of this reason and due to adverse market conditions as a consumer we have the right to back off and I requested the earnest money to be defended to which the homeowner or the home builder had been accommodating. And I request that this review being file as a complaint so that the agent does not give misinformation to someone else that this earnest money is going to be refunded in case anything reasonably is bad later on.

    Business Response

    Date: 09/06/2022

    The written Offer to Purchase document clearly states that the Earnest Money Deposit is non refundable.  Long term rate locks are available but this home buyer opted not to pursue a long term rate lock.

    Customer Answer

    Date: 09/06/2022

     I am rejecting this response because: The builder and the sellers agent is having a habit of luring the potential buyers saying that the money will be returned if you have a reasonable explanation. This complaint is to highlight the anti-competitive practices that are rampant in the area and especially with Bob. As a consumer this seems like not a level playing field where the buyer is having a choice of selecting his own date for completion that has put us in a spot which is not favorable to obtain the house. The interest rates are no more the same when the contract which was signed. This is the reason, and also we offered to purchase if the price could be lowered both were rejected.





Royal Homes of North Carolina, LLC is NOT a BBB Accredited Business.

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