We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Picture Frame Dealers

Graphik Dimensions, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Frame Dealers.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 2, 2022, I submitted an order. There has been no action taken to fill that order—which has been paid for in full. Seven contacts via email to “customer service” have been ignored, given nothing but a canned robo “we’ll get to you when we can”. Initial telephone contacts met with voice messaging. It now appears they have shut their customer service line down altogether. Still, they send me repeated emails soliciting new orders. At one time, I had good luck with this business. It is now a sham operation, in my opinion.

    Customer Answer

    Date: 11/07/2022

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a frame months ago. It never came. The business shut down their phones and has no way for customers to contact them. I complained via email many times and no response. Many reviews have the exact problem. They take your money and never send a product.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done business with this company several times. I ordered a product from them two weeks ago and have not had an order status update after several attempts at their email and chat feature. They have disabled their phone at the business and have no customer care and will not respond to emails or chat requests. My product is paid in full.

  • Initial Complaint

    Date:10/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has consistently in the past year or more incorrectly processed orders and after a long period of time (weeks) rectified the order. The most recent order I placed on 9/6 and received on 9/23 had an incorrectly cut acrylic sheet and backing for a frame (too small). I received the entire order but have been unable to contact the company by phone, chat or email to get a replacement acrylic sheet ($58). Now their phone message says they have turned off their phones due to high email volume. Yet they continue to send out marketing emails and requests for reviews!! They charge 100% at the time of order instead of holding it until it ships. All I wanted was a replacement acrylic sheet cut to the proper size and shipped to me or a refund of that portion of the order. Will not ever use them again after 30 years. Had to go elsewhere to get acrylic sheet to display framed art for a show.

  • Initial Complaint

    Date:10/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased frames for $885.42. Have not received frames. No one answers phone. No response to multiple emails. Your Order #********* Placed on Aug 30, 2022, 8:29:05 AM Billing Info Cheryl *********** *** ******** **** ** ******* ****** ********* ***** ****** ****** ** ************

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 frames from this company on 9/26/2022. Order number *********. I received 2 packages from them via UPS with one frame in each box. Per UPS tracking numbers my order was listed as completed delivery. Tracking numbers ******************. And ******************. I cannot get anyone on the phone upon several attempts over several days other than an automated voice message that they are in training sessions. I have emailed their customer service 3 or 4 times stating I am missing one frame and only get automated responses that they will get to my concern.

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  The company sent me the missing frame. 

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a frame seven days ago from pictureframes.com. According to their site, BBB gave them an A+ rating. When I spoke with BBB, they said they are going to look into this complaint. Pictureframes.com wasted no time cashing my money ($151.39). The automated email stated that they would "send an order confirmation number detail and tracking number." I have been calling them repeated for the past six days. I get a phone message than they are all in a training session and can't answer the phone. When I try their chat line, no one responds. When I email them, I get a message that no order was placed (even though they cashed the $151.39). I often rely on the BBB rating before purchasing from a business. I can no longer believe the BBB rating. This company had 17 complaints in the past three years and five complaints this year. BBB said that as long as the company responds to the complaint, they can keep their BBB rating ... regardless of seriousness of the complaints.

  • Initial Complaint

    Date:09/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a frame from this merchant on 9/17/22 in the amount of $93. 87. Their shipping estimate said 3-5 business days. The order was time-sensitive, meant as a gift needed by a certain date. 13 days later - still no shipping or any other kind of notification, after initial order confirmation. Their Customer Support is totally unresponsive. I tried calling multiple times hoping for a status update and every time was getting an automated recording saying that “in order to serve you better, all of our agents are in training or in a meeting, please call later…”(!). The only time when I did not get this message I was put on hold for 60 min and then the call got disconnected. My multiple emails and inquiry forms submitted on their website never got answered. As if the company went out of business while still taking orders and charging their customers! I want my money back and also other consumers to be warned of this horrible business operation. Thank you

  • Initial Complaint

    Date:09/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a frame totaling $183.54 on September 11, 2022 from this company and it arrived on September 14, 2022. However, when I opened the box, the frame was not the correct dimensions to fit the 30x20 canvas print for which I ordered the frame. That same day (Sep 14), I emailed the company informing them of the incorrect measurements and requested an exchange or refund. I have yet to hear anything back from the company via email despite having sent now three different emails. I have also attempted to call the customer care phone number six different times during their stated business hours only to always get a pre-recorded message stating that the office is closed and to call back during business hours. I have since disputed the charge with my credit card company, but have yet to receive an update.

    Customer Answer

    Date: 10/10/2022

    I have still not heard from the business in response to my complaint.

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two frames on 8/28/22. The frames were delivered. The cost of the frames charged to my credit card were $260.49. During the ordering process I applied a $100.00 gift certificate to the order. A popup said the gift card was successfully applied. The gift card number was ************. The order number was *********. The gift amount was not deducted from my credit card bill and my card was charged the full amount of $260.49. I tried calling but nobody picks up even though I called during normal business hours. I have documentation for the above. I also still have the second part of a two frame order that was placed in July 2022 that had not been filled. I cannot find the order email or number.

Graphik Dimensions, Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.