We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Picture Frame Dealers

Graphik Dimensions, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Frame Dealers.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a framed picture for 143.91 and they charged my credit card for that amount on September 1, 2021. To date I haven't received my order. I have attempted to contact them at least four times by email and three times by phone. My emails have gone unanswered and when I call them I get placed on hold and no one picks up the call. I checked my "order status" on their website and it doesn't even show as ordered.

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Frame on 9.14.2022 was informed it was back ordered/out of stock. Time sensitive job at stake, I am going to lose money. I Tried calling for an entire morning to chose another style. No answer. Tried emails and chat service. No answer. No answer at 800.332.8884 or 336.887.3700. I cannot wait for the company to answer me. I have to get to work on my project and need to find another vendor. I need to talk to a Customer Service Rep and no one is answering. I need a refund or the order cancelled.

    Customer Answer

    Date: 09/26/2022

    I have not heard from the business in response to my complaint. I had to contact the credit card company and forward all my emails to them. Including my original email regarding a cancellation that the company totally ignored informing me they'd overnight the frame. They did not do so until a week later when I had to go elsewhere due to their lack of action or concern. an internet search will reveal many, many people going through similar issues with this company. The worst part of it all is not being able to reach a Customer service Rep and that their emails are not answered in a timely way. I almost lost a sale because of this company and they could care less.  This was a 2 week ordeal. The credit card company intervened.

  • Initial Complaint

    Date:09/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company 5 times - via their phone number and have left messages as well as the portal to submit a question on their site. I ordered a frame on 8/28 and it was to take 3 to 5 days to process and then shippped. Each time I call the company, there is a recording that they are either in training or short staffed. I want status on my order and I do not understand why I am not getting an email back with status. The site is: https://www.pictureframes.com/ The order number is: *********   Please can someone look into this. Thank you,

  • Initial Complaint

    Date:08/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a floating frame for a canvas on 6/18/2022. There was nothing indicating that this frame would be on back order, in fact, their confirmation email stated that the frame would be mailed within 5 days. I have never been updated unless I email them first. They’ve had my money for over 2 months while I am left without the product I paid for. I am hoping that complaints across social media will prompt them to answer- it shouldn’t be this way.

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ********* Ordered July 12, 2022 Order is delayed and no effort has been made to expedite completion. Emails are answered with "we're sorry, we'll update you when we know more". Follow up emails never come. The company has over $6000 of ledger credit for my account and refuses to apply it to orders and has failed to return the money as promised. The finance department refuses to communicate one on one and tells customer service reps that they will "get back to them." Over 45 days since telling me they won't use the credit on file and still no refund. To make things worse, they are now using any number of business names. The receipt says Luma, or Sensaria, and now CircleGraphics. I've included a PDF print of the receipt, and a screen snip where is shows up on PictureFrames.com

    Customer Answer

    Date: 08/16/2022

    I ended up needing to cancel the order with the company since they would not be able to complete in time for delivery.  The remaining part of the complaint about the ledger credit is still unresolved.

     

     

    Chris S******
    Director of Operations, Ultimate Exposures
    916-367-0671 | ultimateexposures.com
      

    Customer Answer

    Date: 08/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:08/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on July 7th: one empty gold leaf frame and a smaller matching one with digital artwork to be printed by company and placed in frame - these two items are to be hung together for a client in her dining room. The larger frame did arrive promptly. The second smaller one with artwork has still not arrived. Their phone number is no longer operational. Emails are ignored. Yet I get promotional emails from them daily trying to sell me more merchandise. They are happy to take money, but not able to deliver ordered goods. If the item cannot be delivered immediately, I want credit for both items - since I need the two items to match.

    Business Response

    Date: 08/05/2022

    Refunding full price of the order on 8/2/22

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a frame from their PictureFrames.com site. It is damager - all 4 corners have gaps. I sent an email to their customer support with pictures on July 8. There was no reply within the 3 day window. I resent the email on July 14. No reply. I sent a facebook message through their official, verified page - they read it and did not reply. I called their customer service number and no one answered and option to leave a message doesn't work. I want a replacement frame that is properly made or a full refund. Preferably a replacement. It is order # ********* and it is the frame that is approximately 24x28 inches.

    Business Response

    Date: 08/05/2022

    Spoke with customer and sent replacement order that was delivered on 7/26/22

Graphik Dimensions, Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.