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Business Profile

Mailing Services

MailSafe Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I flew to ****, ****** for a work trip during January 17. I accidentally left a knife in my baggage and had to ship it to myself. Please refer to my review left about the business regarding the difficulties I experienced with this business. I am not rewriting the whole complaint. To sum it up, its been over a month since my work trip and I still havent received my knife. They claim that deliveries are made within 3 weeks.

    Business Response

    Date: 02/13/2025

    Hello,

    We are still waiting for a response from ****, as this is their mistake. MailSafe, has done their part in communicating with **** and trying to resolve their mistake.

    EMAIL FROM *****:

    Dear Mailsafe Express,

    I checked with a **************** and learned that the package shipped through the Mailsafe service was relocated to a reject bin due to an unclear mailing address. My name is ***** ***** and the associated **** tracking number is 9400111206206803946109.Please let me know how to proceed.

    Thank you,
    ***** *****

     RESPONSE FROM MAILSAFE

    Hello *****,


    Again, my apologies for the inconvenience, I have filled out the form and it will go out in the mail tomorrow. I have attached all the documents I received from the **************************** for your records. I hope they will be able to locate your pocket knife and we can reunite you with your valuable, I will also file a claim online with **** website. I hope this email finds you well, and you enjoy the rest of your day!


    Thank you,

     

     

MailSafe Express Inc. is NOT a BBB Accredited Business.

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