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Business Profile

Wheels

Tirebuyer

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.04/5 stars

Average of 71 Customer Reviews

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Review Details

  • Review fromTaylor and Dwight T

    Date: 12/05/2024

    1 star

    Taylor and Dwight T

    Date: 12/05/2024

    Four defective wheels were bought from Tirebuyer in November **************** $1,069.20.They sent out three wheels then sent the other one two days ******** lug nuts came with the tires and was not noted on the website.I had to spend more money to purchase that,Had them professionally installed but after driving on the highway had a lot of vibration.I called Tirebuyer and spoke with an agent but got no where.I took my car to ****** and had wheel spacers and had the wheels balanced.Still vibrating and called Tirebuyer several times and got nothing and no return, no ********** an email from ***:To address the issue, I recommend visiting your nearest wheel installer or expert for a thorough inspection. Vibrations are often caused by improper wheel balancing or alignment. Having the wheels balanced and aligned by a professional should resolve the issue.Regards ********************* Team | ******************** ************ should be put out of business. Money is way too hard to come by to just give away for this c*** I am going to try a front alignment, that cost more money but hopefully it will work.Motiv 430C Maestro #A273630 Size: 18X8 Quantity: 4

    Tirebuyer

    Date: 12/06/2024

    Hi ****,I'm sorry you are feeling this way, since we are following our strict policy for no returns for used items for the four brand new shiny wheels you purchased from us on 11/12/2024, since you wanted to return them after being installed and used. The wheels were new and free of damages, and it was stated on your recorded call including ******, yourself and Sana our representative at 10:59 am of 12/04/2024. We cannot accept returns for wheels that have been mounted or driven on, or wheels that have had tires mounted on ******** placed an order for your own rims, and we are not sure you verified the correct size needed with your installer prior to the purchase. Also, we are not sure if you discussed the correct procedure that is needed or recommended by the installer for a safe and comfortable ride on your vehicle. You purchased them in November, and you had them installed in December, so you had plenty of time to verify if they fit prior to install, and you would have been able to return the unused item before *********** were credited $50.00 as a customer satisfaction to assist you with your purchase of lug nuts on 12/02/2024 as a sign of good faith from Tirebuyer.com, since the rims do not come with lug nuts, and that is your own responsibility. On that call, you insisted that you would make a return to us for a full refund, and please note that it will be returned back to you as not accepted, and you will not get a refund for it. Since we do not accept used items for a refund.I hope your tire installer is able to assist you further with your tires and wheels ********* have a great rest of your day!****** *.Tirebuyer.com
  • Review fromRoshondra M

    Date: 06/11/2024

    1 star
    Warranty is a joke and they don't like to honor their agreement. I was told to get an inspection on the tire and email pictures of the damage tire with the inspection slip, which I did. Then I was told to purchase another tire off the tirebuyer.com website and they would refund my money once tire was returned with the original and previous installment. All documentation was mailed from **** The agent **** tells me they got the tire but no documentation, which is a lie because I applied the documentation underneath the *** tracking label in a envelope and plastic seal just in case it rained. I need my refund back now or I will take this higher. Do not offer something and not honor it. It's been over 30 days since the tire was returned. I truly wish it was a zero button and your agent is very rude and has no respect. I will never purchase anything else for you people and again refund me my money!
  • Review fromBrian S

    Date: 05/22/2024

    1 star
    If I could give zero stars I would. I bought tires from them with the understanding that was clearly written in an email that I would receive a prepaid gift card for tire installation so to save time I went ahead and just paid out of pocket for install but I never received the card. I have communicated with them several times and have been told my claim has be approved however it's been 4 weeks and still nothing. In other words I'm out $100.00 and they could care less. Your better off just going to ******* instead of these crooks.
  • Review fromBenjamin C R

    Date: 03/14/2024

    1 star

    Benjamin C R

    Date: 03/14/2024

    They do not deserve one star. I been buying from these guys for 18 years no issues . Never had a bad tire from these guys. Now I got some nitto 22 for two trucks . Total of eight tires and they are not luxury. They are s*** Loud a** f*** and tire buyer will not warranty the tires . They are labeled as luxury ********. They vibrate the s*** out of you at 40. No support and will never deal with tire buyer again.

    Tirebuyer

    Date: 03/18/2024

    Hi ********,We do not provide the warranty for any of our tires, since the warranties are processed through the tire manufacturer, and in this case it would be Nitto. I see you started a warranty claim almost 11 months later on 01/15/2024, and it was for tires purchased on 02/17/2023. ******************* from our warranty department was handling this matter by contacting ***** and yourself, and Nitto only processes the warranty for the tires through the first 1/32nd for vibration or out of round of your tires or whichever comes first, but that does not apply to your tire issue. The do not have warranty coverage for your noise complaint, and you were advised of that over the recorded phone call of 03/14/2024. Even though ***** did not offer you any customer satisfaction, we offered you a $200.00 as a customer satisfaction, and you refused it on the phone call.That offer still stands, and you can contact ******************* if you are interested in obtaining it.Have a nice rest of your day.

    Tirebuyer

    Date: 03/18/2024

    Hi ********,We do not provide the warranty for any of our tires, since the warranties are processed through the tire manufacturer, and in this case it would be Nitto. I see you started a warranty claim almost 11 months later on 01/15/2024, and it was for tires purchased on 02/17/2023. ******************* from our warranty department was handling this matter by contacting ***** and yourself, and Nitto only processes the warranty for the tires through the first 1/32nd for vibration or out of round of your tires or whichever comes first, but that does not apply to your tire issue. The do not have warranty coverage for your noise complaint, and you were advised of that over the recorded phone call of 03/14/2024. Even though ***** did not offer you any customer satisfaction, we offered you a $200.00 as a customer satisfaction, and you refused it on the phone call.That offer still stands, and you can contact ******************* if you are interested in obtaining it.Have a nice rest of your day.

    Tirebuyer

    Date: 03/18/2024

    Hi ********,We do not provide the warranty for any of our tires, since the warranties are processed through the tire manufacturer, and in this case it would be Nitto. I see you started a warranty claim almost 11 months later on 01/15/2024, and it was for tires purchased on 02/17/2023. ******************* from our warranty department was handling this matter by contacting ***** and yourself, and Nitto only processes the warranty for the tires through the first 1/32nd for vibration or out of round of your tires or whichever comes first, but that does not apply to your tire issue. The do not have warranty coverage for your noise complaint, and you were advised of that over the recorded phone call of 03/14/2024. Even though ***** did not offer you any customer satisfaction, we offered you a $200.00 as a customer satisfaction, and you refused it on the phone call.That offer still stands, and you can contact ******************* if you are interested in obtaining it.Have a nice rest of your day.
  • Review fromJames S

    Date: 02/04/2024

    5 stars
    Tirebuyer did everything they promised at s great price! I would trust them for my future purchases.
  • Review fromStuart A

    Date: 01/31/2024

    5 stars
    Your company offers fast service and good value. I saved about $400 buying the tires from Tire Buyer and shipping them to my installer.
  • Review fromRobert L

    Date: 01/31/2024

    5 stars
    Fast service and fast shipping. Easy to navigate website and prompt customer service.
  • Review fromWalt M

    Date: 01/30/2024

    5 stars
    I was very happy with the ease and promptnesmos tires were delivered to my choice of business to mount all 4-tires. Thank you.
  • Review fromJohn M

    Date: 01/29/2024

    5 stars
    Awesome, Delivery was ultra fast and the Website was easy to order.
  • Review fromEric F

    Date: 01/29/2024

    5 stars
    ***** arrived quickly and were just as expected. I will buy again.

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