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Business Profile

Airplanes

Diecast Airplane Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airplanes.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7/23, I pre-ordered a 1:200 scale ******* WC 121N. Total price with shipping, $109.89. It was paid for when I ordered the plane. The delivery date kept getting moved back. Then, after inquiring about the delivery, no answer. I have learned from another dealer, that the model has been discontinued. So, they have my money, I have no product and my inquiries go unanswered.

    Business Response

    Date: 04/18/2024

    See attachment 

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered as Christmas gift December 2022.received late January 2023. Gemini 200 Airbus A320 American Airlines. #G2AAL1103. We were out of state son was away at University. Opened package on break March 2023 timeframe. Plane was broken. No number to call. He and I have left numerous emails with no response finally received a response saying what can we help with.We just want a replacement simple. Could not dispute with a credit card because it was too late.Please help. My son has how many planes do you has 6 of your planes. Thanks you. ******************************* ************

    Business Response

    Date: 08/03/2023

    The customer made a damage claim outside of the 15 day damage claim policy as stated on our website: ************************************************************

    We have offered the customer ********************** credit for their purchase as a courtesy.

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order a model airplane from Diecast Airplane company back on February the 10th 2023. They charge my credit card for the amount of $66.90. They sent me a email order number ******, saying that they had received my order. About 4or 5 days later I received another email from that company saying that the item that I order was not in stock so I could get a refund credit back to my credit card or pick out another product. So I did pick out another model that was actually two dollars cheaper and thy told be back in February around the third week that they would ship it out by late the following week. So here we are March the 29th and after 2 or 3 emails I still haven't received my product and no response to any of my emails. There is one phone number that I assume was theirs but that didn't work either. So I know it isn't alot of money but it is not right to conduct business this way. So I was wondering on what to do next and to see if you can help me.

    Business Response

    Date: 04/18/2024

    In regards to Mr. ****** we have not received direct contact regarding this order since we changed the model he requested in early 2023. I have emailed Mr. ***** today to see how we can take care of his order in a satisfactory manner. I have attached a copy of the email here.

    Customer Answer

    Date: 04/19/2024

     
    I am rejecting this response because:
    Because this is a year later, they had a chance to cancel my order and return my payment. I could never get in contact with the them, even your  company advise me back when I filed my complaint never got a response from them. So I am so fed up with that company. 

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an airplane from diecastairplane.com on Aug 30, 2022. Paypal paid them $105.17. The plane was *********** Airlines Embraer 190 VH-***. It has not been delivered or shipped, and it has been four months. Their website gives no way to contact them about a refund. The paypal transaction was Transaction ID: *****************. It was a present to my son and was to be delivered to:*************************** ****************************************************************************************************

    Business Response

    Date: 01/05/2023

    The model purchased is a preorder model as clearly stated on our website. We have email address and contact form clearly listed on our website for customer to contact us for questions or to cancel orders. Please ask customer to contact us directly at ***************************************************** for more information regarding this order.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on www.diecastairplane.com which is owned by the same person running this business as the contact points and address are identical. They have been answering other inquiries through their ******** account while completely ignoring my request for tracking information on an already paid order. Have received no response. It looks like they only will acknowledge orders from their main website www.diecastairplanestore.com even though payment is taken

    Business Response

    Date: 04/18/2024

    In regards to ***************** complaint, they are unfounded and quite frankly this man is extremely rude and disrespectful. We have only received one email communication from him and it was rude and filled with vulgar language. All of his orders were shipped and fully completed as requested. The last one was fulfilled in February 2023. I am attaching a screenshot of all of his orders and the vulgar laced email for your review.

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order Nov 26, 2021 as a pre order (order ID#***** $125.21) Reached out on June 15, 2022 asking for an ETA of the product with a resonse "none". On Aug 25th commented on their ******** page about their poor service and they told me to take my concerns to messenger. There they told me my product wa expected to come in the following week. Fast forward to now , I reached out asking if this company is even legit and if I am being scammed out of my $125 due to the fact I haven't received anything and next month it will be a year. I reached out on messenger and via their website with no reply. I am at a loss. I also told them that you were my next step. Please help. All I want is a full refund. This company is also know for taking restocking fees on merchamdise that can't be delivered. In my opinion that is unethical to take a fee to restock somethink that does not exist.

Diecast Airplane Store is NOT a BBB Accredited Business.

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