Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our general contractor has significantly failed to meet his contractual obligations by dragging the project far beyond the promised timeline, taking funds upfront without completing the agreed-upon work, and ultimately halting progress entirely. Despite receiving the vast majority of the project funds in advance, he has not only mismanaged these resources but also diverted them for personal use rather than applying them toward the project. As a result, he has depleted the allocated funds and is now demanding an additional, substantial sum to continue, leaving the project unfinished and at a standstill. This conduct is unprofessional, unethical, and has caused us significant financial and operational harm.

  

  Business Response

  Date: 09/06/2024

  We were working on this project and told client we need payment to continue on per contract. We did not received said payment and client fired us off the job.

  Customer Answer

  Date: 09/06/2024

  I am rejecting your request for additional payment due to the following reasons:
  

  
  At the beginning of this project, we mutually agreed on a fixed price. Over the course of the project, we paid 98% of the agreed-upon amount, with your repeated assurance that no price increases would be requested. You even mentioned that we were "lucky" to have you as our contractor. The remaining 2% was deliberately withheld until the project's completion, including final approval from the Fire Marshal, as a safeguard against any potential failure to meet your obligationssomething you agreed to.
  
  However, after pressuring us to pay the full amount upfront before the work was completed and making assurances that you would hire additional workers to expedite the process, you halted the project and demanded more money. This behavior is unacceptable and in clear violation of our agreement.
  
  For these reasons, your request is unequivocally denied.
  

  

  Business Response

  Date: 09/07/2024

  Despite expressed assertions from client, they did not sign a fixed-price contract for their custom speciality public facility. Client executed contract includes numerous clauses that allows HTL to request funds, some of which are clauses 1,25 &27. We have repeatedly attempted to resolve and come together with client but it has been fruitless thus far. Even still, we are committed to resolving in a bilateral way, regardless of slander and things that are inappropriate to go into detail publicly. We put all our love into this project and although were not building it for ourselves, we were doing so as if it was for us.

  Customer Answer

  Date: 09/09/2024

   
  I am rejecting this response because:
  HTL BUILDERS have not fulfilled their promise and contract to complete the job. Once again at 98% payed of total cost and only 65% percent work done they decided to stop the project and request additional $97,000. There was no resolving from their side unless we pay their additional asked price. We payed way upfront thinking it would do better for us but instead the company decides to steal that money leaving us without completed work and no funds. We request for bbb to step in and look over how this company is running business. 

  Customer Answer

  Date: 09/11/2024

  On top of not completing work, we have proof that he hasnt payed fully 3 of his subs for mechanical, plumbing and electrical. We have texts and screenshots showing he owes them money. So there is absolutely no reason he couldve used $387,000 for this project. Our place is only about 65% done.

  

  Business Response

  Date: 09/13/2024

  I am strongly disputing these allegations. All work was done in a good workmanlike fashion without defect, there are no payment issues with any subs, and it is my claim that they actually owe me money. The reason work was stopped was because they materially breached my contract by failing to pay.

  Customer Answer

  Date: 09/13/2024

   
  I am rejecting this response because:
  Here is a screenshot just from one sub contractor that ****** hired. Which is the plumber clearly stating that he is still owed money for this job from ******. The electrician and HVAC guys are owed money as well and we have proof to prove it all in court.