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Business Profile

Roofing Contractors

Alpha Omega Construction Group, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Alpha Omega Construction Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpha Omega Construction Group, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:
      proof provided that the roof is leaking.  It is a new roof.  I want it fixed.e and left. He looked at the photographs of the dripping from the roof sheeting, and still stated that "there was NO problem with the roof." He advised he couldn't find anything wrong with their roof and to contact the ** contractor. A 10 month old roof that leaks and they refuse to correct the problem. Repair tech. actually wanted me to stay in the attic while he sprayed water from my hose for 30+ minutes in the area of the leak so he could then see if it was leaking. I advised that he needed to return with the right people and tools to fix the problem. I am still waiting for a phone call from his supervisor. DO NOT DO BUSINESS WITH ALPHA OMEGA FOR SIDING OR ROOFING.

      Business Response

      Date: 12/28/2022

      Thank you for bringing this to our attention.  Follow up is underway to understand complete details.  Please expect correspondence as soon as possible.

      Business Response

      Date: 12/28/2022

      I am continuing to gain details of source for moisture at vent.  This will assist in providing correct action step in response.  Thank you.

      Customer Answer

      Date: 12/29/2022

       
      I am rejecting this response because:
      Photographs clearly show water coming from roof sheeting.  I spent a great deal of time in the attic during a rain storm to diagnose leak.  Water was leaking from roof to ceiling drywall where ac vent was attached and down to floor.  No water pooled on top due to sagging drywall between ac vent housing.  I dried area with compressed air and a battery powered fan. 

      Their repairman arrived unannounced and without any materials to actually fix a leak.  Repair man did not want to accept photos of where **** was occurring.  

      Roof is leaking after 10 months.  Please repair. Stop trying to pass the buck.

      next step is to file a complaint against business license 

      Business Response

      Date: 01/02/2023

      Working in conjunction with builder, a scheduled visit, water test, check of nearby plumbing pipe penetration and review of the shingle area of reported evidence of water around interior vent register, was conducted on Friday, December 30, 2022.  Please note while the water test did not reveal a pinpoint of incoming water the review of surrounding shingles and review of plumbing pipe collar are believed to be in sound condition.

      Please notify our office should you have any recurrence and your builder while under initial homeowners warranty period.  Thank you. 

    Alpha Omega Construction Group, Inc. is BBB Accredited.

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