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Business Profile

Garbage Removal

A-1 Marine Sanitation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me multiple months for a trash can they added to a neighbor's house, and I was waiting for a refund to my account. I currently have to pay for the month of December $23, but I am owed 3 times that for paying for services not rendered. The woman who answers the phone is rude, especially when I call to tell her that the trash guys broke the can wheels, I went to bring it to the house when I threw my back out when my trash can wheels flew off, and she said that was my fault for being a disabled veteran and I should be more *************, December 21, 2024, after not receiving a refund and having to wait 2 weeks for them to even pick up my trash, I go out to bring my can off the street, and they took it! I would like a 6 month or as much as a year's refund, to include the monies spent to pay for the neighbor's trash. They are not consistent, and I am consistently cleaning up garbage when they fail to pick up trash more than once or twice a month because the animals get into it. Read ****** reviews for more. This is not just me.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a month of trash service $30 and was told bare with them as they get me on route. After 3 weeks of no trash pickup I called and told them I will go ahead and arrange with another company since its probably not a good fit. The lady I spoke to agreed and I let her know the bin was still out front but it was packed with trash (9/4/24) then today on 9/5/24 I come home to the bin gone and trashed just dumped on my front lawn. When I called she said they would be out there today to pick up the trash. Its 9pm and no one has come out. Ive paid for service I never received, had to pick up trash they spilt all over and was lied to.

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 sanitation had a truck break down and spill oil all in front of my drive way running down the street. I have kids that play in the front yard. I have called 5 times for the past month and got a very rude lady who hangs up and doesnt fix the issue.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 Marine Sanitation services the majority of our neighborhood. Every single week for the last 18 months our trash is late getting picked up and now just completely hasn't been picked up at all. I've called 3 times over the last week and asked when we could expect a truck and have been told all 3 times that the truck would be by that day. This is an on going issue. It has been 6 days since our trash was supposed to be picked up (typically on Mondays) I called Wednesday Thursday and Friday and now it is Saturday and they aren't open. I've tried calling twice today and sending a message on social media in attempt to contact them. Several of our neighbors have been picked up as of Thursday and the rest of us haven't. I'm very disappointed as we pay our bills several months at a time. This is not the first time this has been an issue but it will be the last for us.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing this complaint on this company from dumping a canna trash in my yard and then they canceled my service because I picked the trash up and put it in my can and I wasnt not gonna leave the trash in my yard just smelling up the place so they violated me container uses it something in my server was caught up it was paid in full And I think theres a No dummy littering to draw trash in my yard and when I talk to the manager in the office, she told me my neighbor shouldve picked the trash out My yard dump the trash out because he didnt want to trash in his truck

A-1 Marine Sanitation, Inc. is NOT a BBB Accredited Business.

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