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Business Profile

Chimney Cleaning

Chimney Pro, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

This profile includes complaints for Chimney Pro, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chimney Pro, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a fireplace inspection for a client. He returned my call quickly and told me how he would inspect and what the charges would be. I was told it was in great shape, well taken care of. He wanted to be paid immediately, even before writing the report. When we received the report it had several repairs he said it needed and was a BIG cost. When I questioned the report, i honestly thought he sent me the wrong one. But he said it was correct and those repairs were recommended. ONly 2 photos were provided and neither the buyers nor I trust his judgement now. This was being done for a home purchase and we wanted to be sure it was safe to build a fire. DON'T trust this guy! seemed sketchy to both of us!!

      Business Response

      Date: 04/29/2024

      The amount was for an inspection and cleaning. My price is still well below market value. The photos provided are actual photos of the issues found. 

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mr. ***** was contracted to replace a vented fireplace in our older home. Instead of replacing the entire system, he installed a remote-powered fire regulator that sits adjacent to the logs. It was not ideal, because you could see the unit sititng in front of the logs, but it did work. He stated specifically that the unit was under warranty. This was on December 23, 2022 and we paid him $800 for this work.We had use of the fireplace for less than one full calendar year when the regulator unit malfunctioned in a dangerous way. We could not turn off the flame. We contacted Mr. ***** and on 12/14/23 he returned to repair the unit. He was able to do so, and we paid him an additional $150. However, the unit malfunctioned one month later and ************** returned to look at the unit, and declared that there was a manufacturing malfunction. At that point, he took the unit apart and left our house. He has not responded to requests for replacement, reimbursement, or any further service. We are very disappointed and expect at a minimum a 50% refund of the $950 we have paid.

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: August 20, 2022 Amount Paid to Business: $500 via Zelle to ************ *************************** (see attachment 1)What the Business Committed to Provide: The business committed to procure and install a 17"/49"chimney cap, have it powder coated black, and install the powder coated chimney cap within 3 weeks to avoid further damage to the chimney.What is the Nature of the Dispute: See details and timeline below.8/20: Deposit of $500 was sent and an installation date of 9/7 was agreed on.9/6: I reached out to provider to confirm installation for next day, 9/7, and appointment cancelled due to family issues and scheduling conflict (see attachment 2). Appointment was rescheduled for following week (9/12-9/16)9/12-9/15: Provider never communicated during this period of time and did not complete the work.9/16: Provider agreed to complete the work by end of day Sunday, 9/18, or a refund will be issued by Monday, 9/19. 9/18: I followed up with provider to see what time installation would be completed. I received confirmation that either the work would be completed by end of day or that a refund will be issued the next day, 9/19. (see attachment 3)9/19: Work was not completed and refund was not issued. 9/20-10/3: I tried contacting the provider but he blocked my contact. (see attachment 4)Has the Business Tried to Resolve the Problem: The provider has rescheduled the installation multiple times but has never followed through with the plan.Account/Order/Tracking Number: Invoice number 740 (see attachment 1)

      Business Response

      Date: 10/09/2022

      Will be issuing a refund. 

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chimney Pro took over $4000 from us in deposits for work (2 chimney cleanings) and we purchased a chimney cap and logs from him. When we scheduled the work he was a no show and has been dodging our phone calls ever since.

    Chimney Pro, LLC is NOT a BBB Accredited Business.

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