Complaints

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• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having tree work done by this company. 3 Trees total. I was told it would take two days total. The estimate states remove 2 oak trees- right side of house , grind out both stumps, ( shavings stay on-site) haul brush only. Remove 1 white oak , cut ***** low as possible, clean up and remove debris. $4600.00 . Day 1 ( 4/08/2024) high point tree shows up. dropped the white oak tree a crossed my ***** field missing the septic tank by 10 inches. Takes out 7 bushes and hits the front of our house. Damaged the rain gutter over the garage ( They did replace the rain gutter). Left a mess all over the yard( personal trash too , like cigarette butts, soda bottles , wrappers to food and or other) and tree debris from the work that day. I took several pictures to back up this. Messiest , most unprofessional, and lying company I've dealt with to date. ******* the lead guy shows up later that day to go over what he was going to do to make it right. Like fix the gutter, replace the two big bushes, clean everything before they leave on Day 2. He also was to leave the wood stacked off to the right side of the driveway from all three trees. And cut the tree trunk into 3 to 4 foot length. None of his promises were made. He lied about everything we talked about . And agreed upon doing. Day 2 (4/09/2024) I get home its around 1:30 pm they still don't have the other two trees done. Huge mess all over the yard. At least 2" of saw dust and small brush all over our front entrance. Whole house just covered mess. ******* had including himself at least 7-8 guys here. ******* leaves to run a machine back to there shop. And his help decided to have a field day with the machine they used to pick up all the wood from these tree. And shoved it 60+ feet back from where it laid into my neighbors yard. ( Making an even bigger mess than before). They were having one tree taken down on the right side of our house as well. From same company. The stumps are still not ground and the yards are still

  Business Response

  Date: 05/10/2024

  We did not take out 7 bushes while doing your tree job we have photos of all the bushes and we told you we would replace that one ****. That was damaged.  We told we would grind the stumps out as stated on the contact. But we have emails and text message from you stating do not touch anything else in your yard. So we havent. You wanted  the price to be readjusted and  we stated that we would have done that but since all the wood was put exactly where you and   ***** (your neighbor) told ******* where to put it.  ******* also said that was a miscommunication on his part and the skid steer operator. ******* offered to fix the mess on his own time  and make it how you wanted stack. The customer stated no because it would take to much time on our part. ******* said that time wasnt an issue that a mistake was made and we were willing to fix the mistake and make it right.  We had to spend extra time to push everything farther back onto ***** property.(your neighbors property which we had permission) We explained in all of in our email we sent you. We stacked all the wood we could on the right side of your driveway without have to worry about it falling. ( the stack is 4-6 feet tall)from tree to tree. ******* told you on day 1 they werent done so there was still wood in the front of your yard and side yard.  That they would be back the following day. On  the same day    when ******* was explaining this to you he asked you where you  would like the wood ?You said to stack some of the small wood on the right side of your driveway (which we did) And  to put the rest in ***** where you showed him exactly where it was. ******* also said  he would go farther out with it since it was going to be a lot of wood. Which you agreed too. Day 2 yes there was a huge mess because our lift was blocking the only way to take the wood to the ***** where you said you wanted and showed ******* on day 1 . Also  you   waited till all the wood was in the ***** and a mess  when you could have told any of my guys and they would have stopped and relaid the message. Fixed it before ******* even  got back. So we had to wait to finish cutting on the tree so we could safely drop the tree. When we finally got finished up. We  cleaned up all the brush and put the logs in the ***** and blew off your roof. Cleaned up all the trash that was ours. Has the stumps not being grinded out we are more and happy to grind out the stumps but has stated earlier  you do not want us on your property.  Yes  we hit your gutter which we did replace and yes we hit your **** that we said we would replace but we did not hit anything else on your property at all. But you did not want us back on your property.

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  None of this response was honored by ****!. And they are not allowed here to make it right. They ruined things both days. I'm now having to pay ******* to have 2  stumps ground. And 800 to have the white gutter that doesn't match the other gutter color on the house. To have a paint match.  They are not to come to my property for anything.  The bushes have not been estimated yet.