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Business Profile

Athletic Apparel

The Appalachian Gear Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their 80/20 sun shirt March 8, 2024. I never received anything more than an order confirmation. I reached out a few times but never heard back and I never received my order.

    Business Response

    Date: 09/09/2024

    Appalachian Gear Company is no longer operational.

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Appalachian Gear Company received a return of mine and reached back out on 5/2/24 to ask if I wanted a refund or an exchange. I replied back to them that I would like a refund and have not heard back since. Its been almost 3 weeksplenty of time to at least reply with an email. My refund is roughly $90.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several purchases from this company in the past and have LOVED this company. I made another purchase on 5/1/24. The charge cleared on my credit card on 5/2/24. On 5/8/24 I noticed that the item had not shipped yet so I emailed the company simply to get an estimate regarding when the order would ship. They do not have a call option and email is the only way to reach them. I did not receive a response. I emailed them again through their **************** Portal again on 5/10/24 and 5/12/24. On the 5/12/24 email I indicated that if I did not receive a response within 24 hours I would contact the Better Business Bureau. Obviously I would like the merchandise I paid for. However, if they have no intention of sending it I would like a refund of my money.

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on June 26 I placed an order for an alpaca wool shirt. I paid thru PayPal (receipt enclosed) I received an order confirmation from the seller (enclosed). On June 28 I received *** tracking number (enclosed), now on July 13, the tracking still only says "Label Created". The item has not shipped. The company's published phone number is a number with a recorded message telling you they don't answer the phone and to email them thru their **************** email- which I did 6 times. I also obtained the owner, *****************, personal cell number thru a ****** search and called him 5 times, it goes to voice mail, and I have left 5 messages. I received one email from him today saying he checked and the ordered was completed and shipped. I emailed him back that tracking still shows it has not shipped and asked for a refund to PayPal account to which he will not respond. He owes me $83.60

The Appalachian Gear Company LLC is NOT a BBB Accredited Business.

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