Reviews
This profile includes reviews for Replacements, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromTheresa W
Date: 10/14/2022
1 starTheresa W
Date: 10/14/2022
Called this afternoon to inquire about selling my China. I encountered Olivia on the phone who was absolutely rude and condescending. I asked to speak to someone else and she put me through to her co-worker Ms.H****. I asked for a supervisor who apparently is Laura B***** extension **** and informed first she was at lunch and then she left for the day. Olivia was aggressive from the beginning of the call and I asked if she was not having a good day because she was so rude. That’s when she became really condescending. I was informed by both she and Ms. H****, we don’t want to buy your China. Wow! A little kindness goes a long way with customers. I’ll be sure to share with others not to engage in business with this company.
Replacements, Ltd.
Date: 10/20/2022
Dear Ms. **********,
We received your message left on Friday, October 14, and attempted to reach you by phone, however, left a message when we did not reach you. We regret the rude and condescending experience you had when inquiring with us about selling your china pattern Mikasa Platinum Ribbon. Please know that we strive to ensure everyone has the best possible experience when inquiring with us, and we take matters very seriously when this is not achieved.
Additionally, our representative did not fully explain how we make offers to purchase china and we would like to do so at this time. All of our offers are by the individual piece and are based on our current supply as well as customer demand. All offers made are only valid for 30 days as our needs change. At this time, we are not making offers on any pieces in the china pattern you have due to low customer demand. You may check with us again at a later time to see if our needs have changed or set up a file with us to be notified automatically when or if customer demand increases to result in prices being offered for the pattern.
Again, we are very sorry that your interaction was not positive when calling our company and that not enough information was provided by our representative. If you would like to discuss this matter with me directly, please do give me a call at your convenience.
Thank you,
Laura H. B*****
Manager, Curating & Purchasing
REPLACEMENTS, LTD.
PO Box 26029
Greensboro, NC 27420-6029
336-697-3000, ext. 2444
Fax: 336-697-3100
laura.b*****@replacements.com
www.replacements.comReview fromMichael L
Date: 08/14/2022
1 starMichael L
Date: 08/14/2022
We used Replacement LTD for our wedding registry and received a gift with half the dishes shattered. The packing wad horrible and we had to pay to return the broken dished. Customer service not helpful. Closing the regustry.Replacements, Ltd.
Date: 08/16/2022
Dear Mr. ******,
I am sorry that you had an unpleasant wedding registry experience with us. I would appreciate the opportunity to learn more about how we could have served you better. I have been unsuccessful in finding your name, e-mail, or an order connected to either of those in our system. Would you happen to have an order number available, or could you share with me the person who purchased the gift for you off registry.com? That will allow me to understand more and would be most welcomed. This unfortunate situation aside, I congratulate you on your wedding. I hope to hear from you soon.
Sincerely,
Jamie H. L*****
Manager, Customer Experience
REPLACEMENTS, LTD.
PO Box 26029
Greensboro, NC 27420-6029
336-697-3000, ext. 2925
Fax: 336-697-3100
************@replacements.com
www.replacements.comReview fromDeborah D
Date: 07/22/2022
1 starDeborah D
Date: 07/22/2022
I ordered an item on July 9th. It was not shipped until July 13. Today is July 21, around 7:30pm. First I was promised my order would arrive on the 18th. It did not. Then I was promised to get it on the 21st. It is now close to 8pm on the 21st. And no package. The carrier says the have no other delivery date except “pending “ for it. Replacements, ltd keeps telling me to wait. I could have taken a bus to North Carolina and got and been home last week. The comb is not helping and so far has refused a refund. I find this behavior unconscionable. This the poor review.Replacements, Ltd.
Date: 08/05/2022
Dear Ms. ******,
Thank you for the opportunity to address your concern. I noted in your file that on July 15, 2022, that we relayed to you that your package ordered 7/9/22 and shipped on 7/13/22 was scheduled to be delivered on 7/18/22, by the end of the day, per FedEx. This was information provided to us by FedEx. Unfortunately, once product has left our facility, we are unable to control its location and must rely on our delivery partners to share information with us, right alongside our customers. In this same e-mail communication, we did remind of the 7-12 business day (not counting non-business days of Sat and Sun) delivery window. The order was ultimately delivered on 7/22/22, which is the 10th business day and the same day you shared this feedback with us, so we did provide the delivery in the promised window of time. The slated delivery date quoted by FedEx was not promised by Replacements. It likely altered because of challenges within FedEx's workforce or system, which are beyond Replacements' control and why we pad our delivery window with a wide range of days, to give transparent and realistic expectations to our customers. I do apologize that the delivery situation caused you frustration. I do hope you are enjoying your cup and saucer in Hong Kong by Coalport. Again, I am sorry for the inconvenience. Thank you for your business.
Sincerely,
Jamie H. L*****
Manager, Customer Experience
REPLACEMENTS, LTD.
PO Box 26029
Greensboro, NC 27420-6029
336-697-3000, ext. 2925
Fax: 336-697-3100
************@replacements.com
www.replacements.com
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