Reviews
This profile includes reviews for Replacements, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromSheri P
Date: 06/18/2025
5 starsSheri P
Date: 06/18/2025
I just received my small order via **** that I placed a little over one week ago. All I wanted to do was to leave these guys a review as in all my years of doing business with Replacements, **** I have never been able to leave any reviews. I had to ****** how to leave them a review. I do not feel justified in leaving it in the BBB website versus just leaving it on their website. Anyway, I have been a small customer with ****************, *** for about 15+ years now and I must say, I am shocked at all these negative reviews I see on the BBB site! In all my years of dealing with this wonderful and welcoming company, I have never experienced one single iota of anything negative or questionable! Every single item I sought, I purchased from them and in some cases, they had to "search" for an item just for me to purchase! I am forever so grateful to them for being in existence near my neck of the *****! I accidentally broke a beautiful coffee cup the other day due to my carelessness and I immediately went to their website to seek out a replacement. I went ahead and bought the replacement and an additional one for my next blunder! Gosh, all I wanted to do was to talk about how WELL my 2 coffee cups were so meticulously packed! Even if I walked into the warehouse/store, I have never seen such careful packing to allow great care of whatever I have purchased until I get home. The employees have always bent over backwards in helping me. My dishes would all be so mixed matched if it was not for them! Thank you Replacements, ***!
Replacements, Ltd.
Date: 06/19/2025
Dear *****,Thank you so much for your incredibly kind and thoughtful review. We are truly honored to have had the opportunity to serve you over the past 15+ years, and your continued trust means the world to us.Your words about our teams dedication, careful packaging, and personalized service are deeply appreciated. Were especially touched that you took the time to seek out a way to leave us a review, even going so far as to research how to do sowhat a wonderful gesture!Were thrilled to hear that your recent order arrived safely and that your coffee cups were packed to your satisfaction. Our team takes great pride in ensuring every item is handled with care, and its incredibly rewarding to know that effort made a difference for you.Thank you again for your loyalty, your support, and for being such a valued part of the Replacements, Ltd. family. We look forward to continuing to serve you for many years to come.Warmest regards,The Replacements, Ltd. TeamReview fromA. A.
Date: 06/14/2025
1 starA. A.
Date: 06/14/2025
They sold me clearly counterfeit fortessa flatware. It was supposed to be 18/10 stainless steel however the dinner knives rusted upon first wash. Upon further inspection, the pieces were inconsistently forged. Some items that were supposed to be serving utensils from the set, did not match photos from reputable sites like ******* Sonoma or ****** and were stamped made in *****.Replacements, Ltd.
Date: 06/19/2025
Dear ***** *****,Thank you for reaching out to us regarding your recent purchase of stainless-steel flatware. We appreciate your business and understand your concerns about the differences between your new pieces and the ones you previously owned.We purchase the (**********************) pattern directly from the manufacture as it is still an active pattern being produced in different countries around the world. It is an 18/10 stainless pattern, meaning that it contains 18% chromium and 10% nickel. Nickel, a versatile metal, is primarily used in alloys, most notably stainless steel, for its corrosion resistance and strength. In the early 2000s, the nickel market experienced significant fluctuations. Prices rose substantially during this time and then sharply declined. During this period, stainless steel flatware manufacturers adapted their formulas to maintain cost-effectiveness. One way they did this was through the increased use of nickel-free or low-nickel stainless steel alloys. These include higher amounts of chromium and other elements like manganese to maintain corrosion resistance and durability. Additionally, some manufacturers turned to nickel pig iron (NPI), a more affordable alternative to pure nickel.The pieces you ordered were made after this fluctuation in the nickel market, and as a result likely contain less nickel than your original pieces. The nickel in the alloy helps prevent the flatware from turning dark. To maintain the appearance of your new flatware, we recommend polishing them with Neverdull, as advised by our silversmith. Our records show that you did reach out to our customer service and requested a pre-paid label, which has been provided. In addition, we have contacted ******** and shared the issue and or complaint with ******* the meantime, we do maintain our 30-day money back guarantee and will be happy to exchange or refund according to your preference. Kind Regards,Customer Care LeadershipA. A.
Date: 06/23/2025
As a licensed engineer, I understand what 18/10 stainless steel is supposed to be. Your explanation is a convoluted way of explaining that you sold me merchandise that was advertised as 18/10 stainless steel but was of quality below that of flatware that should be sold for use as eating utensils for health and safety reasons. Your solution is to polish it. This is concerning and your company should be investigated for fraud.Review fromPaula M
Date: 02/10/2025
1 starI ordered and paid a premium for an out-of-production piece of ***** *******, 1/4 butter lid in sapphire solid. However, they sent me the wrong item, the bottom of the butter dish, and could not find the correct item in their inventory. Instead of offering the piece to the customer who had been "first" and ordered the item, I was told I had to get back in line for "first-come-first-serve" notification if one became available. Then hope I'm fast enough to snag it once I get the notification. I did receive the notification that one was available, immediately went to the website, and managed to process the order. Several days later, I get a notification that the item isn't available anymore (meaning someone else ordered it and the website isn't smart enough to know it's been taken) and my order was canceled. I had to request again to be notified. Be careful using them. I have had much better customer service from other online resellers doing this. I may have to use them again but will try other places first. Poor customer service and poor inventory management.Review fromAnn B
Date: 01/27/2025
1 starI ordered and paid for a Montana Lifestyles salad plate on Dec 18, 2024. I talked to them via email a couple of times and thought that all was well. The item I ordered and payed for through ****** has not been shipped to the address I provided. I emailed them on Jan. 23, 2025 about the order and have not heard back from them. I checked my account on their website and my purchase does not show up. I truly feel that this company has been slow to ship what I ordered and not given me any information on tracking it. I know it hasn't arrived at its destination as I have contacted the person. I feel like this company has taken failed in all areas of delivering what I ordered and in communication of an email I sent to them. *** *******Review fromMike D
Date: 01/15/2025
1 starMike D
Date: 01/15/2025
They **** at delivery every time from start to finishReplacements, Ltd.
Date: 01/16/2025
Dear *** ******,
Our standard shipping time is 7-10 business days. According to our records, all of your orders have fallen within that time range except for the most recent one, which was placed on 12/31/24. It appears that your payment method was originally declined and we did not receive a valid payment method until 1/2/25. Unfortunately, this caused a delay in processing which we sincerely regret. We strive to fulfill orders to our customers as quickly as possible. However, factors outside of our control can sometimes affect our shipping time frame.
Review fromS. G
Date: 12/05/2024
1 starS. G
Date: 12/05/2024
********. I had five China items that had never been used, so mint condition which is what Replacements want. One item had been priced at $80. Replacements, Ltd. reported that it had been damaged in shipping. The company supported that by including four photographs. Three were not related to my shipment. The fourth was my china piece but damage was not evident.When I called to politely report the problem with the images and get more information, I was disconnected four times. On the fifth time, I was put on hold, where I wait now. To send four photos as "proof" of damage when three of the four are not my shipment and the fourth doesn't show the damage is...a pretty big problem.Replacements, Ltd.
Date: 01/16/2025
Dear ******* *********,We sincerely regret that 3 of the original photos sent as evidence of your claim were unrelated. Feedback was given to the appropriate team members. We did send the correct image of the damaged coffee pot including additional photos to help support the claim. In order to focus on placing Holiday orders for our customers, we temporarily close our selling line which would explain why you were unable to reach that extension. We are always available by email. We apologize for the inconvenience.Review fromGary R
Date: 11/12/2024
1 starGary R
Date: 11/12/2024
No option for Zero *********** Rip-off. Do not deal with them. Sent items well packed in bubble wrap so they would not break. The rejected them. Said they were broken. Now they will sell MY FREE STOLEN items for 100% profit!**** ****Replacements, Ltd.
Date: 11/13/2024
Dear **** ****,
Our goal is to earn the trust of our selling customers, and we regret any situation leaving a customer dissatisfied. We have provided to the BBB the email correspondence between us and this customer. Based on the emails exchanged between us, we understand that we have treated the customer fairly and as agreed to in the Terms and Conditions of our Offer to Purchase. Among other things, our terms state that merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd., that if your merchandise arrives at Replacements, Ltd. after being damaged in transit, we will notify you and hold the merchandise for 60 days, during which time you may file a claim with the carrier and/or you may send a carrier to pick up the merchandise and return it to you at your expense, that offered prices are for mint condition pieces (items with no damages), that we do not file claims with carriers, and that ANY CLAIM FILED WITH A THIRD PARTY CARRIER IS A CLAIM BETWEEN YOU AND THE CARRIER. Again, we strive to serve each selling customer fairly and regret any customers inconvenience.
Sincerely,
******** *.Review fromMichelle H
Date: 10/18/2024
5 starsMichelle H
Date: 10/18/2024
I was afraid to use the Replacements, Ltd. ****************** based on the other reviews at the BBB. However, I used those complaints to 1. Specifically confirm my items using the website's I Don't Know My Pattern to ensure the company provided me with the exact pattern and piece codes, 2. Securely wrapped each piece separately with extra cushioning on each side of the shipping box, 3. Bought the **** delivery insurance in case items broke plus took photos of the inside packaging as evidence of i needed to file a claim, and 4. Reviewed my emails daily including the Junk/Spam folder until I received confirmation of receipt, inspection, and payment. With these safeguards, my sale went smoothly. Replacements, Ltd. paid the exact price as indicated in their offer listing because my items arrived in pristine condition. They notified me at each step of their process. I quickly confirmed their final offer after inspection and provided my ***** details. Payment was received within 24 hours even though they said it could take up to 5 business days. I plan to continue using their ******************. 5+ Stars!Replacements, Ltd.
Date: 10/21/2024
Ms. Heymann,
We truly appreciate your kind review! We work diligently to make sure we take the best care of our customers, whether buying from us or selling to us. We are elated to hear of stories like yours because we love to create memorable experiences! Again, we thank you for taking time to share this with us and others who will visit BBB. We look forward to doing business with you again!
Sincerely,
Jamie L
Customer CareReview fromcarol s
Date: 08/07/2024
2 starscarol s
Date: 08/07/2024
I placed my order 5 days ago , and it still hasn't shipped. The day after my credit card had three unauthorized purchases, Could happen on any online order, but it hasn't just this one. I'll review again when I receive the order.Replacements, Ltd.
Date: 08/12/2024
Dear ************,Your order placed August 2, shows delivered August 10, at 10:56 AM. This falls within our 7-10 business days delivery window. As a small, independently-owned business, we ship our orders as promptly as possible. While comparison to global businesses and their ability to deliver in 1-2 days is inevitable, we hope our customers understand the need for careful and detailed packing with the nature of product we offer. In regards to additional, unauthorized purchases made to your card, please follow-up with your financial institution. We hope you are pleased with your purchase!Sincerely,************ ******** Care SupervisorReview fromWilliam D
Date: 07/10/2024
5 starsWilliam D
Date: 07/10/2024
I had a large order 3 months ago and just unpacked it. I was short some plates but figured it was to late to complain so I logged on and ordered new ones. I entered my payment but also a note.They had the integrity to not charge me and sent the plates without charge.That tells me a lot about themReplacements, Ltd.
Date: 07/11/2024
****************,Thank you for your kind review! We work very hard to provide the best customer experience possible as we connect people and create memorable experiences. We also thank you for your business.Sincerely,***** L *************
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