Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kidde Safety has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 I purchased a set of Kidde Smoke & Carbon Monoxide Detectors. I paid 92.14 for the set. On March 1st 2023 one of the detectors start randomly going off saying Fire, Fire, Fire. I couldn't turn it off. Had to remove the unit from the wall and pull the battery out. I sent pictures of the battery to the company (which were their batteries and doesn't expire until 2026) I confirmed my husband cleaned the unit several times. They asked if I put in another battery and I told them yes, we put a different battery in the unit for five minutes to see if the alarm would still sound. It did. We DID NOT keep the battery in the unit. Within that 5 minutes when the alarm went off, we pulled the battery out and have not been able to use the system since. I called and asked them to replace the one unit. They told me that since I put in a different battery that was not recommended, they would not send me a new unit. I explained again and again that I did not keep that battery in the unit. It was only to test the unit. Now, they are telling me that we don't know for sure if you kept the battery in the unit or not. We don't know you they said, we don't know if you're telling us the truth. All I want is another unit shipped to me. This was alot of money for it to only last one year. Two out of the 3 people I spoke to were rude and didn't seem to care.

  Business Response

  Date: 03/14/2023

  Good Moring

  It is with great concern  we received your Better Business Bureau Complaint outlining the problem you had with our product/service.
  

  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. In regards to your specific issue we are sending you a warranty replacement for the unit in question. 
  
  We value our customers and ask you to please feel free to continue to provide feedback about our services. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 10 smoke alarms on 5/14/2022 (order **************) from *******.com. I paid $103.80. Included in these smoke alarms is a battery, which, according to one of their representatives "it is not the best battery." Unfortunately I found out that "it was not the best battery" at 5 AM in the morning when the unit was chirping. I have contacted the company because now I have to buy 10 new batteries. I asked them to reimburse me for purchasing the new batteries so that I can replace those that are defective. I spoke to Dana, a supervisor, and she told me their company will not reimburse the cost of buying the new batteries. Also, she said the batteries have a 2 year guarantee, however, it is obvious that the chirping battery wasn't even a year old (7 months).

  Business Response

  Date: 12/30/2022

  Dear ***** *****

  It is with great concern that we received your Better Business Bureau complaint outlining the problem you had with our products/service.
  

  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. In regards to your request for reimbursement for the batteries you had to purchase; unfortunately we will not be able to provide a reimbursement due to the terms of the warranty listed for you alarms which specifically state - KIDDE Safety makes no warranty, express or implied, written or oral, including that of merchantability or fitness for any particular purpose, with respect to the battery. (see attached User Manual page 7 Warranty Section)  

   

  Kevin ** *****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 01/04/2023

   I am rejecting this response because:

  Thank you for your personal apology, however, selling an item with a battery that your own employee stated “wasn’t the best” is definitely not thinking about the inconvenience for the customer.  Being woken up at 5 AM to a chirping sound is extremely disturbing.

  
  It is obvious that you have this issue covered by your manual, however, I will never buy your product or recommend Kidde to anyone else.  I am sorry that I purchased over $100 of these smoke alarms before reading the reviews on your webpage.  It is obvious that many of your customers have had this same problem.

  
  I just bought new batteries (receipt attached), to replace all of those that are included in your product, but are “not the best.”  I am disappointed that your corporation will not reimburse me for this additional purchase ($20).  I know that you have it covered by your manual, however, I would hope that you would show some empathy to the customer.

  
  ***** *****
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid October 2022, our Kidde Trusense smoke alarms go off. There is no fire or smoke but two alarms go off causing all of our alarms go off, We take the two alarms off thinking we might need new ones (even though they are only 2 years old). I google my smoke alarm but can’t find any online for sale. Then I find a link that they are being recalled. I read the details and submit all forms, and pictures for the recall.Late October, I track my status and it is approved. On the website it states replacements will ship within 2 days. Never arrived.November 3, I call and ask about shipping status. The service rep stated all 9 replacements should arrive within 2 weeks. Never arrived.November 14, I call again and ask about shipping. They state it will be shipped he following Friday (3 days from nov. 14). Never arrived.Dec. 1, I call again for status. They are “out of stock” and I am **** out of luck?!?!?In the meantime, I have no smoke detectors.

  Customer Answer

  Date: 12/13/2022

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 01/02/2023

  It is with great concern and regret we received your Better Business Buereu Complaimt outlining the problem you had with our service.
  
  First and foremost, on behalf of Kidde I would like to personally apologize for your inconvenience. I have locaed you order and it has been shippe. You can track your ordwer by FedEx Tracking number ************. Thank you for bringing this matter to our attention.
  
  We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact our Product Support/Warranty Services Department at 1-800-880-6788. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  Kevin ** *****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kidde's Customer Service phone number on 11/15/22 to discuss a 10 year Combo Smoke Alarm that became defective after 1 + year, but the phone prompts keep looping and you never were connected with anyone. I then sent an email to Kidde's customer service email at ****************************************************************************** - completed all the necessary information on their form (phone, name, address, product type; model #, date manufactured including the below comment on 11/15/22. I received an automatic response that they received my email, but never heard back from anyone (phone or email). We had a professional electrician purchase and install 3 Kidde CO2/Smoke Combo units and 2 Kidde Smoke Detectors (all 10 year Sealed Lithium Battery Kidde products) back in February 2021 at our home (address listed above). The Combo unit that I've indicated malfunctioned recently and had to be replaced. We've had these 10 year units in multiple homes and this has not or ever happened. My electrician replaced the unit with a new Kidde 10 Year Combo unit which now we need to pay again. These units are extremely expensive, never mind the cost of labor to have them installed. I have attempted to reach someone by phone, but your phone prompts just repeat themselves and no one ever picks up. I would appreciate a reply on how we can get reimbursed for a least of these units and possibly get compensated for cost of the install. This unit was less than 1 1/2 years old (from install to current).

  Business Response

  Date: 11/21/2022

  Dear ********
  
  It is with great concern that we received your Better Business Bureau Complaint outlining the problem you had with our service.
  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. I would like to collect the afected unit for analysis to help us determine the cause of the issue you were experiencing. Thank you for bringing this matter to our attention. Additionally once you receive your itemize invoice, please respond to this email with a copy so that I can submit a request for your refund of the alarm unit.
  
  We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number listed below. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  Kevin ** *****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I appreciate the call received today and look forward to getting this matter resolved.  I will be shipping the defective unit back to the company for analysis, as requested  and will respond to Mr. *****'s email with a copy of our itemized invoice received by our electrical contractor who purchased and installed not only the original unit but the replacement.  

   

  Thank you.

   

  ******** *********

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worry-Free” smoke alarms that alerts you to smoke or CO Danger. The Kidde Model #********** is the model number that **** ******** has installed in my 3-apartment house in which my wife and I also live. These alarms are sounding without any provocation whatsoever at all times of the day and night. This is not acceptable. My tenants and my wife and I are frightened that there is an actual fire and/or emergency when these alarms scream FIRE FIRE FIRE when there is no actual smoke or fire. There are six alarms that are all interconnected in the two halls and basement. Each of the three apartments also have an alarm. None of those alarms have sounded in the apartments. I have called the Fire Department here in the City of Manchester, and they do not want the alarms in the apartments interconnected with the smoke alarms in the halls and basement. There is every indication that I am not the only one affected by these defective Kidde smoke alarms as Gary at **** ******** will attest to. I want to underscore that these Kidde alarms, because they are defective, are a serious threat to life and property and something needs to be done about it before a catastrophe happens; specifically, since they are defective, will they sound when an actual fire occurs or when there is CO danger? And not incidentally, will their defective screaming that there is a fire when there is no fire cause us as owner/tenants to become complacent when the alarms sound assuming that it is just another false alarm? I will be contacting the governor’s office, the attorney general office, and the Consumer Product Safety Commission, which, if I understood you correctly, has a multimillion dollar lawsuit already filed against Kidde over another matter. Please let me know if you need more specific details so that my complaint against Kidde can go forward. **** ******** can supply you with many of those details that I am not privy to. Thank you, ******* ******

  Business Response

  Date: 10/21/2022

  ******* ******
  
  It is with great concern that we received your Better Business Bureau Complainkt Letter outlining the problem you had with our products/service. You have been experiencing random nuisance alarms throughout the day and night.  
  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. The sensor that is in the P4010 series of alarms is very sensitive to the smallest piece of dirt, dust, debris or small insect if they get trapped inside it will cause the unit to go into alarm. If this occurs try blowing along the sides of the alarm with a can of compressed air to stop the unit from alarming.
  
  We would like to collect your units for analysis and send you some warranty replacements. If you experince any other nusiance alarms please use the troubleshooting tips listed above and review the Owner/User guide by clicking here.
  
  
  We value our customers and ask you to please feel free to continue to provide feedback about our products/services. If you have any further questions or would like to discuss this matter further, please feel free to contact Kidde Product Support at 1-800-880-6788 we are open Moday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM  Eastern Time. We look forward to continuing serving you as a valued customer.
  
  
  Kevin ** *****
  Product Support-Warranty Services Manager
  
  Kidde (A Carrier Company)
  1016 Corporate Park Drive | Mebane, NC 27302
  
  
  

  Customer Answer

  Date: 10/21/2022

   I am rejecting this response because:  What the company suggests they do is what I have already done.  All of my Kidde smoke alarms have been replaced by the company that installed them, **** ********.  The newly installed smoke alarms have also sounded false alarms.  Today, I have yet had **** ******** back to install a third replacement alarm, hoping that it will solve the false alarm problem.  However, since I made my initial complaint to you, I was told that there is a class action lawsuit against Kidde.  That class action lawsuit can be found under the following website: ******************************************************************.  In the lawsuit the Consumer Product Safety Commission states, "The smoke alarm and the combination smoke/carbon monoxide (CO) alarm can fail to alert consumers to a fire."  That has been my greatest fear is that the defective nature of the Kidde smoke alarms is so unsolvable and ingrained into its mechanism that it will not do as we the consumer expects it should do and that is to alert us to a fire.  I have come to the decision to have all of my Kidde smoke alarms replaced with another product.  What I am trying to tell you straight out is that this problem is a public health and safety hazard that needs to be addressed as there are complaints nationwide about the problem with these Kidde smoke alarms.  I will continue to file complaints far and wide until I am convinced that Kidde is held accountable to putting the public health and safety at such great risk.
  
  

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have four Kidde model p12040 smoke alarms which repeatedly give off false alarms. These are the type of alarm which attatch to a base unit which is directly hardwired into the household electric circuitry. Someimes/often when one alarm is randomly tripped, one or more of the other alarms also start blaring. Yesterday, I had all four alrms going off at the same time. Each time this has happened, there has been nothing obvious which may have caused the alarm(s) to go off (no active or recent cooking, no ambient polutents, no abnormal heating within the house, etc). I have complained directlt to the company in the past about this same problem, and they offered no relief. I feel the company should either replace the defective alarms with a different model which can be attached to the existing base rings and connected to the household circuitry (preferred resolution), or provide a current market value refund for all four units.

  Business Response

  Date: 10/06/2022

  We called customer, the customer and he explained that he is getting nuisance alarms with different alarms. Customer has 3 alarms within warranty and 2 from 2001 (out of warranty) . We are going ahead and replacing the alarms under warranty and getting them picked for further analysis to determine the cause of the nuisance alarms up but in the future, the customer will clean the alarms regularly.

• Initial Complaint

  Date:09/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 12 Kidde smoke detectors. 4 of them were defective. I contacted Kidde, and they did not respond. They cannot be reached via email, ********, or *******. Several days after installing the Kidde detectors, one went off randomly. There was no smoke or power failure. A couple of days later, another went off randomly. Again, not smoke or power failure. I checked all wiring and replaced batteries. The next week another went off. So, I replaced the smoke detectors with new ones. One of the replacement went off randomly. At this point, i could not get anyone at Kidde to help me. So, i replaced all twelve with First Alert detectors. They have been installed for three weeks with zero issue and zero false alarms. I have proven that the Kidde detectors are defective, yet I cannot get anyone to contact me.

  Business Response

  Date: 10/05/2022

  Spoke with customer on Sep. 28, 2022. We explained no refunds per the terms of the warranty. Discussed reasons for false alarming and offered troubleshooting to reduce that from occurring. We offered a 2A-10B:C fire extinguisher  for each floor of their house WE are also collecting the affected alarm units for analysis. Customer was very happy with offer because he needs fire extinguishers in his home.
  

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent 5 smoke/co combo detectors from Kidde as a recall replacement product for 5 trusense smoke/co detectors I had purchased. Since placing these detectors into service I have had faulty detections multiple times a day increasing over the past few weeks. I have contacted Kidde multiple times and their resolution is for me to mail all 5 detectors into them where they will then send me 5 replacements. Virtually leaving my house FULLY unprotected from smoke and CO protection/detection. When asked if they will send me the replacements then send the faulty ones promptly back they’re reply is it’s not their replacement warranty to do so. After contacting a smoke detector installation company I was advised they have removed this specific model from their inventory due to multiple complaints of similar faulty detections after install. This smoke detector installation company had to replace the product with a different model for their customers. I had asked multiple times as well as spoke to a supervisor and they only are willing to “troubleshoot” the detectors or have me send them all in first, unwilling to compromise since it is all detectors. I have been told I am unaware of how detectors work, and I was wrong when I tell them it’s all detectors that will alarm at different times (I have over 20 years of a career firefighter as experience to know how a smoke detector works). I have done all troubleshooting, vacuum to clean out, taken all done and had hard wiring checked, moved locations, etc.

  Business Response

  Date: 09/15/2022

  ******* *******
  
  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with our products/service.
  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. I assure you we are taking the necessary steps to to identify what may have caused this situation.  I understand your concern about taking down all of your alarms and sending them to Kidde in order to receive replacements which would leave you and your home unprotected. In an effort to address those concerns I have taken the details you have provided to our representatives and your BBB complaint and have arranged for us to send you replacement uniits.
  
  The replacement units you will be receiving our our latest product which has enhance safety features and Wi-Fi enabled app notofications which can alert you to smoke,.fire, Carbon Monxide and even Air Quality changes within your home. I have attached documentation so that you can review all the pertinent details of the replacement alarms. Please keep in mind to best utilize these new alarms you will need to also download the Kidde app to your smart phone while at home on your Wi-Fi network (Only works on 2.4 Ghz frequency).
  
  Even if you choice not to download the Kidde app the device still work as alarms you just will not have the added notofication features. You should receive replacement units withinthe next 7 to 10 business days. Oce you receive those replacement units please reply all to this email and we will send you a return shipping label via email so that you can send us the affected units to Kidde for further analysis.
  
  We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to reply to this email. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  Kevin ** *****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:

  I wish that this was the resolution from the very beginning. Thank you for realizing the issues with sending all units in at the same time as “per the policy” states. I will promptly return the units when the replacements are delivered and in place. Thanks you. ******* 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my C02 unit replaced as it's not working. The batteries are working and when I called CS I recieved no help at all. I kept getting transferred to other reps and was told by the first person that it was working when in fact, it is not. I used the manual to trouble shoot but it's still not working properly. I have asthma and am relying on a proper working unit. The unit turns off and I have to keep restarting it. Please replace my unit and send it to the address above. Please email me tracking so I can track the package. Thank you kindly. **** *******

  Business Response

  Date: 08/26/2022

  Customer actually spoke with a representative in the Product Support Warranty services depart on 8/24/2022 and they are sending a replacement unit. 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased an entire house worth of Kidde "TruSense" multi-criteria smoke and smoke/CO detctors (Seven (7) model 2070-VASR and three (3) model 2070-VASCR). These detectors were recalled in 2021 and I went through the process to have the units replaced by Kidde. Unfortunately, the replacement units are models P4010ACS and P4010ACSCO, which have photoelectric smoke detection. Over the course of the past year, 2 of these units have repeatedly produced false fire alarms, triggering our entire house to alarm, often in the middle of the night. I attempted to contact Kiddle support via their website and recevied only an automated response, with no follow-up. I have replaced the first bad unit by purchasing a new one, but now another one has repeatedly alarmed for no reason, and has continued to do so despite being cleaned out with compressesd air per manufacturers recommendations. We are very dissatisfied with this experience and the lack of service online. I would like to have these units out of my house due to the poor reliability and false alarms which are causing my family to lose sleep, and ask for a refund of the original cost $386.42.

  Business Response

  Date: 08/26/2022

  We have contacted customer and advised that we can refund these alarms. We requested a copy of the receipt or invoice for the original purchase of the alarms. We also advised taht will not be able to process a refund without that receipt. e would also need the customer to mail the replacements we sent to him back to us at your cost to: Kidde Safety Reference: Incident 200361140 replacement return Product Support 1016 Corporate Park Drive Mebane, NC 27302. Once we receive the receipt and we can get this process started.