Reviews
This profile includes reviews for Kingsdown, Inc. USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
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Review fromAaron B
Date: 06/25/2025
1 starUnfortunately, the Kingsdown mattress we bought failed after 2.2 years. At first it seemed wonderful. After about 1 year it starting to slump and sink in where we slept. I found myself sleeping on the couch for more comfort. After 2 years it caused serious pain. After 6 months of nerve pain in our backs and glutes, 2 MRIs, and multiple XRAYs, I finally pinpointed the Kingsdown bed as the culprit. What happened is the foam top wore down and only supported our heaviest parts. As a result it put pressure only at those places, and also shoved our shoulders way forward. This wrecked our posture and **********, here I am sleeping on a blow up mattress which is way better than our worn down Kingsdown while stuck with nerve pain from this Kingsdown mattress that won't honor the warranty because of a loophole I wasn't informed of by **************** during purchase. It's a big let down. I would have absolutely bought that if anyone made me aware of it. Also, the slats aren't the problem. The mattress is fine in the middle where we don't normally sleep. It's the cheap foam that wore out and Kingsdown is simply avoiding responsibility here. So, if you are considering a Kingsdown, consider this your warning and avoid it like we will be doing in the future!Also be aware most foam wears down and is built into the mattress so you can't swap it and if warranty fails you're probably stuck buying a new mattress. Most of the plush stuff you feel is just foam that will wear out over time leaving you stuck with grooves inside your mattress sewn in ******** is by all measures, by far, the worst mattress I've ever owned by a large margin and now a warranty loophole may leave me stuck with it.Review fromJudy V
Date: 06/08/2025
5 starsJudy V
Date: 06/08/2025
I have a 15 year old Kingsdown Imperial plush mattress so soft and comfy to this day. It has held up well, afraid to replace it and that maybe the newer ones are not as well made. This one cost around ******* approx 15 years ago. It is a pillow top non flippable mattress. So surprised to see bad reviews.
Kingsdown, Inc. USA
Date: 06/10/2025
Good morning, ****. We appreciate you posting your review. Many have had similar experiences as you have with Kingsdown who has been in business since 1904. Thank you for taking the time to share your experience. Should you need assistance, contact us at *******************************Review fromMark B
Date: 07/26/2024
2 starsMark B
Date: 07/26/2024
Well to start buyer beware. I am a 60yr old male who is on the second mattress. I purchased a Passions in 2016 after two years it was nicknamed the taco mattress due to the folding and sagging. I asked for the mattress police to come out to take a look and a replacement was sent in 2018. As of this week I was turned down by the claims department on the second mattress for the same issue. I want to believe the company try's to find the best material at a fair price to build there mattresses, however they to can find themselves obtaining inferior products. Passing them along to consumers is not a good practice. I have only asked for what is fair and equitable for both parties. I am in no way satisfied by KINGSDOWNS response. I can leave with this KINGSDOWN used to be my go to mattress company....Kingsdown, Inc. USA
Date: 07/29/2024
We have spoken with consumer today and have asked for additional information.Review fromSam S
Date: 07/20/2024
1 starKingsdown 30 Year Warranty Review We are in our 70s and purchased two twin XL mattress sets June, 2019 from ***************** Furniture and fitted according to our weight and sleep patterns. We are on fixed income and do not have $4,500.00 for a mattress and foundation replacement. The sales rep told us the mattresses are warranted for 30 years and this would be the last mattress we would need to purchase. The mattress has become really soft and broken down resulting in aches and pains to my wifes hips. She is not obese and weighs app. 150 lbs. In February, 2023 we filed warranty claim # *****, submitted required pictures, supporting documentation and received an engineering review stating the mattress sagging is normal wear. (I contacted Kingsdown and they stand by their engineering review.) I sleep on the other mattress and weigh 205 pounds. We are both side sleepers. The mattress submitted for warranty repair/replacement is my wifes -she weighs ********************************************************** June 2024 we switched the mattresses and I started sleeping on the broken down mattress. Since sleeping on this mattress I feel an indentation at hip level and noticed the mattress edge has also broken down. KINGSDOWN 30 YEAR WARRANTY IS GARBAGE AND IM PROVIDING THIS REVIEW TO CAUTION OTHERSReview fromSharon M
Date: 07/03/2024
1 starSharon M
Date: 07/03/2024
We purchased a Kingsdown kings size mattress from ****'s Beds. Everyone we dealt with was professional and friendly. However, this is the worst mattress we have ever purchased. After 1 year it looks worse than the mattress we replace it for. We filed a claim within the first year, but it was denied. I weigh 128 and my husband weighs 180 and each of our sides have sunken pockets with a huge hump in the center. I was told this is normal for a king size bed. It looks awful and I can no longer sleep in the bed due to back issues.Kingsdown, Inc. USA
Date: 07/05/2024
Good morning, ******. Our records indicate you are in contact with our warranty team to allow us to review your concerns. The team requested photos and left a voicemail on 6/24/24 to follow up. Please submit the requesting information and we will be happy to review your claim.Review fromDean P
Date: 07/01/2024
5 starsDean P
Date: 07/01/2024
I just purchased the *************** Imperial 16" Plush Euro Top Mattress this past weekend from Mattress Firm. Finally after 8 years of an aching back I have a firm mattress that both my wife and I love, its amazing really, was pricey but worth every *****. I woke today with a back that didn't ache! Very happy with the purchase.Kingsdown, Inc. USA
Date: 07/02/2024
Good morning, ****. Thank you for taking the time to share the positive feedback.Review fromMarjorie N
Date: 06/06/2024
1 starSince executive teams of Old Brick Furniture of ******, ** and Kingsdown Mattress of Mebane, ** failed to respond to my two emails (5/20, 5/28/24) by 6/5/24, I need your help.I purchased a Sealy mattress from Old Brick Furniture on 9/7/2021 ($528.12 with 10-year warranty) solely based on the bedMatch, a mattress test equipment available in the store, specifically in anticipation of having a well-fitted mattress for my chronic severe lumbar scoliosis of >80 degress, osteoporosis and arthritis. The bedMatch test equipment is owned by Kingsdown Mattress of NC. The associate of Old Brick mentioned to me that memory foam mattresses would not be advisable. I took her advise based on the test. I suffered much back pain from the mattress. The bedMatch test was deemed inaccurate as it is based on weight of person only, as described in a link I sent to both businesses. A color coded chart reveals weight of the person corresponds to firmness of mattresses. I am small and light (below 100 lbs). My test results revealed a softer mattress even though I used firm mattresses in the past. BedMatch totally failed to detect my severe lumbar scoliosis and other back issues. The mattress is used only in the winter days in my warmer room, which I used it ~18 weeks since winter of 2022 (due to surgery of winter 2021, the mattress was not used. I used the master bed room for convenience, therefore the mattress there). Due to the faulty bedMattress test leading to a totally unsatisfactory mattress, I ask the businesses to compensate me with a free exchange where I pay $0 with my mattress, which is in excellent condition, to a new twin mattress that is suitable for my back issues.Review fromRita W
Date: 05/03/2024
1 starRita W
Date: 05/03/2024
Kingdown I have had for 1 month is sagging and we bought in good faith. My hips and back were hurting me and he assured me Kingsdown stood behind their product but after one month it has an indention where we sleep and sagging..we bought it at foothills furniture in *********** **. They said we wont refund our money..we are 73 and $800.00 is a lot of money to us.. they said get in touch with Kingstown..but from the reviews here it is are pretty obvious kingdown wont do anything about it..I am going to get in touch with them today and see.:Kingsdown, Inc. USA
Date: 05/08/2024
Good morning, ****. We wanted to acknowledge your review and encourage you to contact us so we can review your concerns. You may access our website at www.kingsdown.com and complete the warranty prequalification under the support tab to begin the review process or call our team at ************** Tuesday - Friday 10am -2pm EST. Please have a copy of your receipt and access to the law tag number located on the mattress tag if it is more convenient to call us. Thank you.Review fromJan B
Date: 01/19/2024
1 star1st mattress I have ever purchased that required replacement 3 years after purchase date. I will not buy another Kingdown. If I could leave no stars, I would.Review fromRegina W
Date: 12/26/2023
1 starRegina W
Date: 12/26/2023
I purchased a Kingsdown mattress in 2017 and now it has deteriorated tremendously and sunken in so bad until it hurts my body completely, being disabled I filed a complaint because I had a 10 year warranty on the mattress, but Kingsdown denied it., they said it had a stain and was 1.5 inches sunken in. I am reading all the complaints against this company and seem like BBB is allowing this company to continue their business and disregarding the consumers complains, so I advise anyone not to purchase this product.Kingsdown, Inc. USA
Date: 12/28/2023
The warranty claim was carefully reviewed and based on the degree of the penetrating stain, the mattress did not qualify to be replaced under warranty. All mattress manufacturers require that the mattress be free and clear of any stains to be eligible for the protection of the warranty. The reason that a stain compromises the integrity of the mattress is because the mattress, being made of foam, fiber, and inner padding material will absorb the penetration and begin to compress and break down. Heat, pressure, and penetrating moisture cause deterioration inside the mattress. While professional dry cleaning may remove the outward appearance of the stain, the inward damage cannot be reversed, voiding the warranty. The warranty recommends the use of a mattress protector to prevent soiling/staining.
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