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Business Profile

Industrial Recycling

God Bless the USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a Bible on January 19th 2025 with gold lettering on the outside with President trumps name on it they said it was delivered yesterday on February 11th2025 but I never received it as of today February 12th 2025 I want my money back if I can't get my Bible that I ordered they took the money out of my bank on January 21st 2025

    Business Response

    Date: 02/13/2025

    Good morning, you have reached out to the wrong business. We are a waste company that formally used God Bless the USA. We are Waste Connections and do not sell bibles. 

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19, 2025 I Saw an Ad on TV for ************************** from *** ********* for Bibles. I went online and ordered 2 Bibles that were supposed to come with a *** ********* Cd. I PAID $142.43. and didnt hear anything else till they sent an email to sell something else. Thats when I inquired about my original order. I got an email that it had been Canceled at my request. I NEVER REQUESTED IT to be Canceled and told them that. Then I got another Email saying that a Representative accidentally cancelled it but I could PAY $76.40 to Complete my Purchase because they couldnt Reinstate the 1st Order! What? I mailed them back and they said I would get my Refund in 2 or 3 Business days from it was Refunded. I ask WHEN it was Refunded and if it was for the Full Amount of $142.43 and have Not heard anything else back from them! Terrible **************** and Communication!!! I just want my money back now!!!!! I The only thing I was ever given from the start is the Order number. Please Help!

    Business Response

    Date: 01/30/2025

    We are a garbage company that was formerly known as God Bless the USA. We do not sell bibles and do not intend on ever selling bibles. You have the wrong company. 

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. They have responded and Refunded my money. Thank You for your help!

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the Bible and **** has no record of delivering the Bible.

    Business Response

    Date: 11/20/2024

    Good morning,

    We are a Waste provider that service homes and businesses for trash. We don't sell Bibles. I'm sorry you have the wrong company.  Thank you.

     

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 God Bless the USA Bibles on April 1st. Order # ***** I never received a tracking number from the company. Nothing. After 3 weeks, I reached out to the company by email as there is no customer service phone number provided. They responded that both Bibles were shipped to me on April 15th. I emailed back to them that I did NOT receive the Bibles. But. No one would answer my numerous emails. I have not been able to get anymore communication from them. They completely ignore my numerous inquiries.

    Business Response

    Date: 05/31/2024

    We are a garbage company that operates as Waste Connections. We bought a company years ago called God Bless the USA. We have nothing to do with bible sales and or affiliated with this company. Please remove us.

    Customer Answer

    Date: 05/31/2024

     
    I am rejecting this response because:  it appears you contacted the WRONG BUSINESS.   I sent you a copy of the confirmation I received when the Bibles were originally purchased by me.AND I provided you with their email response.   It is my understanding they are located in ********

    Your BBB email should have been directed to:

    **************************************

    Is that the email address you used..??

    Please direct your inquiry to the email address above.   And provide me with their response.

    Thank you.


    Business Response

    Date: 06/03/2024

    Good morning,

    As stated in our previous response, we are Trash Hauler. We do not sale bibles we pick up trash. We are located in ******, ** not *******. Please remove this complaint from our account. The correspondence received is not from Waste Connections formerly known as God Bless the USA a waste management company.

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** Order date: 4/4/24 I did not want to have to resort to filing a complaint. I ordered a bible 2 weeks ago. Not only has it not arrived, I received no tracking info or tracking #. I have reached out to customer service 3 or 4 times with no response back. This company promotes quick shipping. So either this company is a scam or this is false advertising. It is very concerning that I cant get in contact with anyone, after several attempts. I am concerned I will not be getting it.

    Business Response

    Date: 04/22/2024

    I'm sorry, God Bless the USA is a garbage company and does not sell bibles. We operate in the state of **. God Bless the USA was purchased by Waste Connections in March of 2015. You will need to contact the correct company or report the correct company to BBB

     

    Thank you,

    *************************

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Quarterly payment for trash/recycling pick up *Last quarterly payment was $112.10 *Every Thursday pick up for trash and bi-weekly for recycling *No regular pick up on Thursday's for trash and recycling since mid August, 8/25 *I have called weekly, sometimes more than once in a week, to get resolution and have our trash and recycling picked up *Company says they will pick up but no one shows up, was told we would get "cleaned up" on Thursday 9/22 and then again yesterday 9/23 with no results *Desired resolution is for company to resume regular pick up of our trash and recycling *Account # ***********

    Business Response

    Date: 09/26/2022

    I'm sorry you have had such an issue with service. I spoke with the Operations Manager and your carts will be serviced by end of day today. We do have some new drivers who are still learning the area. The drivers on the route will be spoken to, to make sure you are serviced on a regular schedule A credit in the amount of $14.76 has been applied to your account for the missed services.. We do apologize for the inconvenience this has caused you.

    Customer Answer

    Date: 09/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    GB USA actually picked up all the trash and recycling yesterday, 9/26/2022.

    I hope we can get back into a regular routine.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a garbage service that is supposed to come every friday. And every single week my garbage sits in front of my house, 2 cans, waiting for pick up till sometime between mk day and wednesday ofbthe following week. Not only is it attracting flies and animals at the curb but also at my house due to not having a can for current garbage being collected during those days from regular household food. Its August in **, not a pretty odor. Phone call after phone call with empty promises of service. But they make sure to get their bills out on time. I FEEL ITS EXTREMELY POOR BUSINESS PRACTICES and I am beginning to feel taken advantage of as a customer. There is no recourse for garbage not being picked up on time. Also I know they do this to all customers around this area. They all complain about it on social media. They should atleast credit us evrytime they dont pickup within 24hrs. Also not advertise what they cannot honestly do. Also future customers should know what they are getting themselves into.

    Business Response

    Date: 08/18/2022

    We apologize you were not serviced last week. I do see that your husband called and left a voicemail this morning. The representative that received the voicemail issued a credit and put in a work order to retrieve extra bags placed by cart on Friday. I truly understand the frustration and the inconvenience we have caused you. Over the last couple months we have had some operational issues which has caused some delays in service. The operations and maintenance departments are working to get us up to speed. A credit for the inconvenience we have caused you will be issued to your account in the amount of $25.00. We do apologies for these service issues.

    Customer Answer

    Date: 08/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called in MULTIPLE times to report the trash hasnt been picked up. Several times they said they would put in a work order and have it resolved. It has now been 2 weeks and my garbage is still sitting outside. They keep giving me credits to my account because this has happened so much I am now paid up for the entire year. This is absolutely HORRIBLE service. The garbage that is sitting outside is attracting wild animals and ALL of my neighbors are complaining and concerned as well. Please help!

    Business Response

    Date: 08/08/2022

    Good Afternoon,

    This is the correct company, but the incorrect location.

    This complaint has come to the Waste Connections **************** (**** ******************, *********, **). This customer's address is associated with the ********************** ****** office (**** **********************, ******, ** *****). This complaint will need to be redirected to the correct office for follow-up and resolution. Thank you.

    Business Response

    Date: 08/09/2022

    First I would like by saying we apologize for the service quality you have been receiving. We have faced some operational challenges over the last couple of months which has caused the delays in service. We are working to get this corrected. Per our operations department your three (3) carts we emptied yesterday at 12:16 pm. We know this was not your scheduled day. We did send notifications out regarding when you would be serviced through our WasteConnect app and by automated call, along with a response to an email received regarding being missed. We do apologize for this service failure and we are working on getting you serviced on your regular scheduled service day.

God Bless the USA, Inc. is NOT a BBB Accredited Business.

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