Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Improvement

  720 Dubuqe Avenue South San Francisco, CA 94080

• 

  Lowe's Home Centers, Inc

  8497 W. Thunderbird Road Peoria, AZ 85381

• 

  Lowe's

  6221 US Highway 6 Portage, IN 46368-5056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Craftsman riding mower was having startup issues and was under a Lowes warranty. I put in a warranty claim and the mower was picked up on April 13, 2022, by ******** LLC CR, ********* **, and returned on April 26, 2022, with a new battery. This was a ridiculous amount of time to replace a battery. According to ALTAQUIP, no other work was done. This repair cost me $145.69 for the battery and labor even though I had an extended warranty. A few weeks later I used it and it wasnt turning properly. It was sliding on the grass. I assumed the grass was wet and that was causing it to slide. I used it again a few weeks later and it was doing the same thing. I stopped using the rider mower and called a local professional mower repair company, Mobile Lawn Mower Repair, Concord. The owner of Mobile Lawn Mower Repair was next door on April 26th repairing my neighbors mower when the mower was returned and witnessed what he called the manhandling of the mower off the truck. He also said that hed be glad to speak with someone about what he saw, and the damage he repaired. When Mobile Lawn Mower Repair came on June 13, 2022, they noticed that one of the front wheels was slightly pointing in the wrong direction. After further inspection, they found the axle was bent like someone dropped it. In addition, they found that the plastic liberty red rear cover had been snapped off at the screws like someone tried to pick the mower up using the rear cover (pictures and damaged parts available). After receiving the parts, Mobile Lawn Mower Repair came and repaired the damages caused by ALTAQUIP on July 22nd. I could not trust ALTAQUIP to try and fix what they did. As a result of needing a battery, I have been unable to use my mower for half the summer. Final repair price was $246.85. I expect ALTAQUIP or Lowes to fully reimburse me $246.85 for the negligence on ALTAQUIPs part and for knowingly returning my mower damaged.

  Business Response

  Date: 07/25/2022

  07/25/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *************************
  RE: Case #: 17610723
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/25/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Whirlpool refridgerator from Lowe's on 5/5 and it has not worked since it was in my home. I called in first 2 hours to tell them it was damaged, it had a scratch/dent on the door. They had me call Whirlpool and they have had 2 service calls with NO RESOLUTION. I have been living out of coolers in home, needing to bag 22 lb bag of ice everyday even after I have called them mutliple times. They took my money but NO PRODUCT.

  Business Response

  Date: 07/25/2022

  7/25/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: ***************************
  RE: Case #: 17610588
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/25/2022 correspondence regarding a complaint that has been filed by ***************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a washer from them in 2020 got extended warranty for extra cash. Now my washer has been down since middle of may. Put in clam but keep getting run around... lowes say it in repair company. Repair company says it's a lowes issue. I just want it fixed or a this point replaces. Tired of playing phone tag with these people. Please help

  Business Response

  Date: 07/25/2022

  07/25/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: ***********************
  RE: Case #: 17609897
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/25/2022 correspondence regarding a complaint that has been filed by ***********************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ***************************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have provided all reasonable documentation for our extended service policy on a water heater.Lowes refuses to honor the valid claim while at the same time telling us the claim is established and will be honored. When we call after waiting for service, they cliam to have no knowledge or that "there system is down" This has been going on for over two months. This warranty was purchased by my mother who is now in a facility with round the clock care. This has made everything much more difficult, and apparently serves as a motivator for those responsible to sit on their hands and hope that they will not have to honor the claim. It is frankly disgusting.Again, many times, all docs and info have been submitted and a claim was in fact approved according to an agent in a phone call. Still nothing is done, and everyone subsequently has claimed ingnorance despite having the docs sent again and again. No records can be found after literally dozens of chats and calls.They need to replace the water heater. This certainly and clearly includes installation under the extended service agreement, which in fact, is what that plan is all about.

  Business Response

  Date: 07/25/2022

  07/25/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *****************
  RE: Case #: 17607693
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/25/2022 correspondence regarding a complaint that has been filed by *****************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 water heaters from Lowes ********** on June 22nd 2022, My plumber said those would not fit in the space. i went online and did a return request from lowes.com and printed a return confirmation and took 2 big water heater in a rental truck to return but the store refused to take the return citing the reason of 10 day return policy for water heater , After showing below as proof of 30 days return polic on unopened water heater they had refused to take the return 1. The wall posting at the customer return section clearly says 30 day return policy on water heaters 2.the website also mention the 30 day return policy.3.the online return confirmation ticket printed from lowes.com The representatives at the return desk refused to accept all the above which is misleading the customers on the return policy.The manager and assistant manager refused to talk to us in person , over the phone for 3 times.I had to open a case with Lowes ******** care with no luck

  Business Response

  Date: 07/25/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/25/2022 correspondence regarding a complaint that has been filed by *************************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drove to Lowes to look at flooring and schedule an appointment (25 minutes of my time). Received an appointment time to measure to carpet entire home. The appointment was yesterday between noon and 5pm. I was told I would receive 3 hours notice. Drove out to the house that I was going to have the carpet installed. waited, (1 hour of my time) and nobody called. I called the store at 2:10pm (15 minutes of my time), and cited that there was no way to get 3 hours notice as the time was now 2:15. I was informed it would only be 30 minutes notice, and I was misinformed. I was also told by ***** the manager that only 1 appointment was ever missed in his entire tenure. I asked the ramifications of missing an appointment, and was told he would aggressively call the contractor if this occurred. At 4:31 pm, there was no call. Waste of 2.5 more hours of my time. I then called ***** (15 minutes of my time) and ***** cited he would aggressively call the contractor, Politely I waited. It is now the next day at 228pm, and no calls from anyone. This has now screwed up the entire project. Also my wife just called and after driving 45 minutes to Ballantyne to pick up laminate that showed 50 or so boxes in stock, there was none. She is now driving to Indian trail Lowes. 90 more minutes of time wasted, while we pay the flooring contractors to sit at the house.When I logged on to file this complaint I saw Lowes average score for reviews is a .5 star (dont miss the decimal in front of the 5), and still rated A by the BBB. That is a shame. I now have the project on hold waiting measurements, hours of time wasted and counting

  Business Response

  Date: 07/25/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/25/2022 correspondence regarding a complaint that has been filed by ***************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a Lowes Protection Plan on a washing machine. Opened a claim back on May 18, 2022 (Work Order ********) . Have have had multiple calls into both Lowes and their third party repair company ********* and Appliance) for repair updates. Was informed by the third party repair company on July 14, 2022 that they cannot get the part needed for the repair. Called Lowes inquired about the Quick Repair "If your product isn't fixed in two weeks, you'll get a one-time payment of $50" and their No-Lemon Guarantee "We'll help make sure you can count on your purchase and if you can't, we'll issue a payment to help replace it." Have called multiple times and never seem to get an adequate answer. I always seem to get the standard "someone will get back you you in 2 business days". Lowe's has yet to reply within the timelines provided by them. All I get from Lowes is a run-around and no resolution to the claim. Lowes Protection plan number ********************** Appliance is a ** Washing machine Model WT7600HKA Last conversation was that Lowe's will answer claim within 2 business days and send a Gift Card with full reimbursement $839.00 of appliance. Their past performance leaves me with no confidence that this will happen. Open Work Order ********

  Business Response

  Date: 07/25/2022

  7/25/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: *************************
  RE: Case #: 17600454
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/25/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************