Complaints
This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,804 total complaints in the last 3 years.
- 3,965 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a barbecue pit from the store that was full of some ***** sticky stuff in the top of it. I called the store was on hold until i arrived at the store ************************************************************************** i need to purchase some cleaning solution to cleqn it once is unacceptable because this supposed to be brand new. I called corporate office explaining my issue and i paid someone to pickup the grill and she could only tell me i have 30 days to return it. No remorse none what so ever. I would like them to come pickup their merchandise reimburse me for my gas,tme and also what i paid the person to pickup in their pickup truck because i don't own one. Behavior is disappointing. I want a full refund for the grillBusiness Response
Date: 07/21/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 07/21/2022 correspondence regarding a complaint that has been filed by ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Daryan W.
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a whirlpool top load washer on 7/12/2022 and scheduled a delivery for 7/16.Lowes delivery contacted me around 7pm on 7/15 and confirmed my delivery for 7/16 with a delivery window of ****. On 7/16 I was home and waited for my delivery which never showed. I contacted the store initially around 4 pm and spoke with a sales associate who contacted the delivery service and then informed me that there was a delay and I was the next delivery and they would be there in about 30 minutes. Once again - no show. The sales associate attempted to reach the delivery company without results. Saturday morning I was contacted by the Lowes sale associate and told that my merchandise was never loaded on the *********** would be rescheduled for Tuesday delivery. Once again I was confirmed for delivery today (Tuesday 7/19) between 8-12.I waited and again no show. I contacted the store and spoke with a manager (****) and was told he had no answers when I would receive my washer- the delivery company claimed the truck was out of service and all the merchandise for delivery was still on the truck. I was told to expect a call from the delivery company - which never happened and I am unable to get any answers from anyone at the Lowes store ***************************************************************************** ************Business Response
Date: 07/21/2022
7/21/2022
Better Business Bureau of Southern Piedmont and Western **************
9719 *****************, Suite 300
********, ** 28105
Name: ***********************
RE: Case #: 17589990
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 7/21/2022 correspondence regarding a complaint that has been filed by ***********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on December 2021 LOWES subcontracted an Atrion ** to install a new ** UNIT and *******, On april, 2022 the unit was turn on and start with issues, now it turns that there is a leak, some elements were no installed appropiatly and the breaker that were changed are making a **** sound and causing lose power in the house., i report it to LOWES and now i found out that ATRION ** is no longer working with them, they will have to get some other company but in the meantime, i have my Mother 86 years old, without air, . i reported to Lowes so many times that the ** UNIT is not good that makes a very very hard noise when turns on, i was told by a tech that LOWES sent on January that the unit had no Freon?? THEN there is a leak and they found water on the attic where the unit is. please advise who should i contact. Even my electric **** when higher due to the bad condition " new unit"Business Response
Date: 07/21/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 07/21/2022 correspondence regarding a complaint that has been filed by *******************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery problems, broken refrigerator, Delivery not installing items I paided for to be installed, lack of communication, my food going bad cause of bad refrigerator, management not solving issues in a timely manner.Business Response
Date: 07/21/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 07/21/2022 correspondence regarding a complaint that has been filed by *************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LOWES FAIRFAX DROP THE **** ON ME THE LAST MINUTE AND REFUSED TO INSTALL MY ***********. THEY HAVE STRINGED ME ALONG SINCE THE BEGNING OF THE ***** WITH WRONG MEASURING PICTURES, WRONG ESTIMATE, MISSING MATERIALS, DELIBERTLY NOT DELIVERING MATERIALS ON THE *** OF DELIVERY AND WHEN I CALLED TO FOLLOW UP, I HAVE BEEN HARRASSED BY THE STORE MANAGER *********************, ***********************, OPERATION MANAGER, ***** FAIR WHEREHOUSE CLERK AND ************************* DISTRICT MANAGER , WHO WAS HIDING HER CONTACT INFORMATION. THIS WHOLE PROCESS HAS BEEN A NIGHT *****, THEY KNEW THAT INSTALLITION HAD TO TAKE PLACE TO***, I HAVE APPLIANCES BEING DELIVERED TOMORROW AND CAN NOT RE ARRANGE ANYTHING. THEY PROMISED ME THAT THEY WILL INSTALL EVERYTHING, ************************* DROPPED THE **** ON ME JUST NOW STATING THAT SHE WILL NOT PROCEED WITH THE INSTALLITION AT ALL. I HAVE TREATED POORLY BY EVERYONE INVOLVED, I HAVE BEEN CRYING THE WHOLE ***. AT THIS TIME IT IS TOO LATE FOR TO FIND ANOTHER COMPANY AS I HAVE INVESTED TOO MUCH TIME TO GET THE *** DONE BY LOWES. I HAVE ALSO MISSED THE HOLI*** SALE AS THESE PEOPLE PROMISED TO GET THE *** DONE. IAM SEEKING THAT THEY INSTALL THE ***** AS THEY PROMISED AND ISSUE FULL REFUND FOR THE **** AND SUFFERING THEY HAVE PUT ME THROUGH. THEY FIRST QUOTED ME $1200, THEN PROVIDED AN ESTIMATE FOR $3800, THEN $2200 THEN $2400 AND AGAIN REQUESTE THAT I PAY THEM$EXTRA $600 FOR LABOR AND MATERIAL OR THREATENED TO CANCEL THE APPOINTMENT, I PAID THE MONEY REQUESTED, THEY STILL DID NOT COMPLETE THE INSTALLATION.Business Response
Date: 07/21/2022
7/21/2022
Better Business Bureau of Southern Piedmont and Western **************
9719 *****************, Suite 300
********, ** 28105
Name: *************************
RE: Case #: 17594078
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 7/21/2022 correspondence regarding a complaint that has been filed by *************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My GE Profile stove short circuited last Nov 2021. My stove has 3 computers, including a mother board. All 3 computers have been replaced on 3 different occasions; the last service was performed 7/5/22. The mechanic told me that since it didn't work, he was going to call it in as a replacement/buyout. I've contacted Lowes on multiple occasions since then via phone and email trying to get my money back so that I can buy a new stove. I'm still awaiting a resolution to my problem as I sit at home without a working stove. I would really appreciate any assistance you can provide to get this matter resolved once and for all. Thank you!Business Response
Date: 07/21/2022
7/21/2022
Better Business Bureau of Southern Piedmont and Western **************
9719 *****************, Suite 300
********, ** 28105
Name: *************************
RE: Case #: 17588452
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 7/21/2022 correspondence regarding a complaint that has been filed by *************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a dryer from Lowe's on 7/1/22. The dryer was delivered damaged 7/7/22. I called for pick up and refund 7/8/22 and a case number was issued. I was told I would receive a call back within 48 hours. I did not receive a call back and called 5 days later on 7/13/22. The case was escalated and I was told I would receive a call within 24 hours. I did not receive a call. I called again on 7/19/22 and was told the case was closed without a refund.I now have a broken dryer that I paid almost a $1000 for.Business Response
Date: 07/21/2022
7/21/2022
Better Business Bureau of Southern Piedmont and Western **************
9719 *****************, Suite 300
********, ** 28105
Name: *************************
RE: Case #: 17587826
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 7/21/2022 correspondence regarding a complaint that has been filed by *************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In making a purchase, I was offered a Lowe's business reward account to accumulate points for purchases that would result in coupons for subsequent purchases. The form was completed electronically by an employee using my verbal responses. I immediately began receiving extensive solicitation materials. I read the privacy policy that was included in the first email and it included a notice that data would be collected about me, used, and sold. I attempted to use the electronic portal to request that my account be deleted and received no response. I called the customer service line given in the privacy statement that was dedicated to privacy. They were unfamiliar with a method of removing the data collection and use process. They suggested I unsubscribe from the emails, but acknowledged that would not discontinue data collection. I emailed the customer service privacy email given in the privacy statement and received no response. I made the original purchase on 6/16/22 and have made efforts through a portal, phone, and email each subsequent week. I am seeking a complete deletion of my account, account data, and discontinuation of any and all data collection from me, my devices, whether current or past.Business Response
Date: 07/21/2022
7/21/2022
Better Business Bureau of ***************** and Western **************
9719 *****************, Suite 300
********, ** 28105
Name: *************************
RE: Case #: 17587511
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 7/21/2022 correspondence regarding a complaint that has been filed by *************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
**************
Lowes Executive Customer Relations
**************Customer Answer
Date: 10/17/2022
Complaint: ********
I am rejecting this response because:I made a purchase at a local Lowe's. During the purchase, an employee signed my up for a reward program. I did not complete any forms, it was done for me. After the purchase, I began receiving solicitation emails at a high frequency. I ready the privacy policy and wished to opt out of the purchase and from the data collection. I contacted the privacy department that was unfamiliar with the process. I submitted to the privacy portal, a request to be removed and received no response. After an extended period, I contacted the BBB for assistance.Claim number #********. Lowes customer relations contacted me and for 3 months, they have been unable to resolve my request. I continue to receive emails and I purportedly continue to have data tracking. I have followed their written policy and they are not adhering to their own declared obligations. I have had multiple phone conversations with Lowe's and they are unsure whey they can't resolve my issue or who to contact. I'm requesting the removal of my name, personal information, data tracked from any and all databases as well as having my email unsubscribed from their lists; this is for past, present, and future collections.I'm requesting the removal of my name, personal information, data tracked from any and all databases as well as having my email unsubscribed from thei
Sincerely,
*************************Business Response
Date: 10/18/2022
Dear *********************************,
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 10/18/2022 correspondence regarding a complaint that has been filed by **************************
Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Thank You,
**************
Lowes Executive Customer Relations
**************Initial Complaint
Date:07/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over a year ago, July 2021, I ordered 1 exterior door and 6 interior doors. The doors were promised to be installed by the end of August 2021. I double checked with the store several times to ensure that the project was on track because we were moving out of state. In September 2021, the doors finally arrived at the store but the store refused to install the doors because 1 of the doors was damaged and needed to be replaced. I asked the store to please install the other doors because we were moving out of state and preferred to have the other doors installed. They promised all the doors would be installed in October 2021. After calling the store repeatedly, we got no where with information. Finally, the store admitted in November that the installer quit and had reassigned the project to another installer. We kept calling the store and no further information was given to us until February when the new installer called to say that the doors were ready to be installed. He said he would call us in a couple of days to schedule an installation date. He never called back and after calling the store, they said they would have another installer call. We finally got a date from the 3rd installer and scheduled the install date for 30 March and 1 April 2022. I drove 5 hours and paid for hotel for 3 nights only to find it was a waste of time and money spent coming to CT for the install. The installer was able to install the exterior door with no issue. The other doors which were to be installed on 1 April were the wrong doors and need to be replaced. The installer was able to install 2 of the wrong style doors; the other doors have the wrong swing and were returned to the store. At this time, 1 of the interior wrong style doors is not working properly and we are waiting for the other doors to be installed. The installer who did the doors in March/April 2022 is no longer the installer assigned to the project. The 4th assigned installer needs us to come to CT so he can view theBusiness Response
Date: 07/21/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 07/21/2022 correspondence regarding a complaint that has been filed by *********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****************
Lowes Executive Customer Relations
**************
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