Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lowe's Home Centers, LLC has 1430 locations, listed below.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  70 Springer Dr Bangor, ME 04401-3636

• 

  Lowe's Companies, Incorporated

  3207 Route 940 Mount Pocono, PA 18344-1150

• 

  Lowe's Home Centers

  801 E Rochambeau Dr Williamsburg, VA 23188-2109

• 

  Lowe's Home Centers, LLC

  19000 E. Valley Pkwy Blue Springs, MO 64015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31, we purchased a washer & drier from Lowes online scheduled for 6/4 deliver. On 6/4, a drier was delivered but no washer. Delivery worker said feel lucky you got anything--40 scheduled customers received nothing. Next, a Lowes email arrived saying all items were delivered. I had to call the store several times to sort out the mix-up. A few times, phone agents insisted it was delivered.That week, I got a voicemail about a re-scheduled deliverybut for another drier. I called the store several times to sort out this second mix-up. Eventually, washer delivery was re-scheduled for a week later. On delivery day, workers took it to the wrong address--our old apartment. My wife was there cleaning. The workers refused to take the washer to the correct address, saying we would have to move it ourselves. They left the washer on the sidewalk outside our old place, without telling us they removed the shipping bolts.A friend with moving experience helped us move the washer to our new house. During first test, the drum malfunctioned, probably damage due to the shipping bolts being prematurely removed by the workers.I called the store again. They scheduled pick-up for a week later, saying they would evaluate the unit. On pick-up day, the delivery workers called several times enroute explaining they were lost. The address had been written wrong on the invoice. During pick-up, they caused some damage to the wall and floor of the laundry room. Then, while dollying the unit to their truck, the washer fell off their truck ramp onto the ground.I called the store to report the room damage and fallen washer to avoid being held liable. I was told a new washer would be delivered that week and a manager would call about damage. We did receive a new washer, and that installation went well, but I never received a call about the laundry room damage. It was a terrible overall experience, involving many hours dealing with mistakes by Lowes and delivery contractors.

  Business Response

  Date: 07/14/2022

  Dear *********************************:Thank you for giving Lowe's an opportunity to respond to your letter.I am in receipt of your 7-14-22 correspondence regarding a complaint that has been filed by *****************************.Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern.Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.Sincerely,************************* Lowes Executive Customer Relations **************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door install was supposed to be completed May 17th. Two of the three doors were incorrect, so install was not complete. Waited weeks for the correct doors, then when they were in, kept being told that the installer would call to schedule. It never happened despite me reaching out over and over again. Attempts to reach Millwork often went unanswered. Opening a case with Corporate did not resolve the situation. Install was supposed to be completed today between **** and **** and no one showed up, no one at the installer's office is answering, corporate was unable to reach them, and when I call the store to see if my doors were even picked up by the installer, I was hung up on THREE TIMES.

  Business Response

  Date: 07/14/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7-14-22 correspondence regarding a complaint that has been filed by *******************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ***********************
  Lowes Executive Customer Relations
  *************

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased a refrigerator for $711.19 on or about 5 Jun 22, I made application for and received Lowes Pro Credit Card, Account number ************** 4 as ****** HOMES. Received Jun **** around 21 JUN. Called Lowes and set up an autobill pay. Agent confirmed JUN **** would be paid on 28th. Received Jul Lowes **** stating no payment for JUN and had late fee attached. I called ***************** ************. Explained in Jun i set up autobill payment. Agent checked; verified my autopay had not been set up. So, I made a one-time payment for entire amount. Then, once again set up autopay. Just received JUL statement with amount past due of $30 and original **** of $711.19 for total of $740.19. Received 11 JUL from SYNCHRONY BANK, confirmation of my Autopay enrollment; no effective date mentioned. The debt was paid on 5 JUL so I should not be getting this ****. Request Lowes update my account to show payment in full and that no adverse impact on my credit rating. I did everything in my power for timely payment. Mistakes were made by Lowes personnel.

  Business Response

  Date: 07/14/2022

  7/14/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: ***************************
  RE: Case #: 17559052
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/14/2022 correspondence regarding a complaint that has been filed by ***************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number #*********, Whirlpool Model #WRX988SIBM03 SN# K64111564. Service Contract #**********************, Claim #********.Ice maker quit working 6/17/2021. Called ************ for claim. Service technician sent out, replaced thermostat. Working again for a bit. It has been service by their agent at Diamond Appliance on Dec 15, 2021, December 28,2021, February 2, 2022, February 15, 2022, March 3, 2022, March 8th 2022, April 11, 2022, May 13, 2022. I did not log calls before December of 2021. 6/21/2022 Spoke with ****** at Lowes, and was told that I should have an email about my claim (no such email)6/23/2022 Spoke with another agent at Loews, was told to check my email, the only email was to renew service contract.6/27/2022 Spoke with ********* at Lowes, she gave me a claim number ********, I was told an in-store gift card will be sent electronically via my email within 10 days, and to check for that. I kept checking email, and again I only received renew service contract info from Lowes. Called 7/12/2022, spoke to ***** who setup another service call, and Lowes started this claim all over again.

  Business Response

  Date: 07/14/2022

  7/14/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: *********************
  RE: Case #: 17559737
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/14/2022 correspondence regarding a complaint that has been filed by *********************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to you because I need your help with this problem. I will start by telling you that my refrigerator has been broken for a month. Two months ago my refrigerator broke and I lost all the products, food and other things that I had in my refrigerator. But the refrigerator has a 2-year warranty, so I contacted Lowes, which is the company I bought it from, and they sent a technician to fix it, all good until then. A month later the refrigerator broke again because it was not freezing, I lost the products and the food it contained. It's been broken for a month and all Lowes has done is send technicians from different companies so that each one of them can make a report with what they think might be the problem. one of those technicians informed me that the refrigerator had no solution. That technician presented his report, but Lowes continues to send technicians and my husband and I have been in this situation for a month. please I want to ask you to help us, we already called lowes to ask for an answer and we talked to the manager and he only makes excuses. We are in a new right since we pay a guarantee to protect our equipment and it gives us the feeling that they are playing with us and laughing at our time. we have to work we can't be missing work. every time lowes wants to send a technician to final ap it will not solve our problem. Please, we want justice. It is not fair that after paying a guarantee we are given this treatment. we want to be fitted with a new refrigerator or reimbursed for the money to buy another. Thank you for your time and from the bottom of my heart I hope you will help us. Have a nice day because we haven't had a nice day for a month. Thank you

  Business Response

  Date: 07/14/2022

  7/14/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: *************************
  RE: Case #: 17559587
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/14/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************