Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told our building would be built in 2 days at the most but could be done in a day.. It took 5 days and we missed an event as a family we had paid to attend because they were sti not done 4 days in.. They finally finished on the 5th day at 5:45pm and my husband had missed the entire event for the weekend.. And if that wasn't enough , the siding tin on the metal building is all scratched up like it was dragged down the highway.. they left the plastic wrap on all the trim work that all has been screwed down now and you can't get it off correctly if you don't take every last s**** out of this big building . THEY ALSO DIDNT CENTER MY WINDOWS ..and the company was instructed as where the workers make sure the windows are center and even on the side so it didn't look off and not uniforme. I have put in a call to the company ...no answer at 11:00 am and sent a text that they text ne from.. nothing no reply .. I'm not paying another cent till this is remedied by knocking off money for all the damages to this supposed to be brand new building . And the lack of thouraouness that should have all been covered being here so dang long .

  Customer Answer

  Date: 06/21/2024

  I have not heard from the business in response to my complaint. THE LAST CORRESPONDANCE  WAS THEM ASKING FOR ME TO SEND PICS OF ALL THE DAMAGE AND ISSUES , they provided a  text message  and asked ne to forward the pics to that text  so they knew they would get then.. And I did , now nothing feom them  and I've sent more texts messages asking why haven't u heard feom them since they saw pics of all the shotty workmanship, and the bad finish and scratches an on our tin, also sent pics of the killed grass where the woman left all the tin piles up for 5 days in the blistering direct sun !  Nothing from this company !!!!!!

  
  

  

  Business Response

  Date: 06/25/2024

  In regards to the time it takes for the installation of the building it is traveling construction and outdoors and during the time of the installation we did have several storms come through the area causing some of the delay in the installation. The minor scratches as seen in the pictures can happen during the installation of the building and is stated in the attached contract that was signed stating that this is possible during installation. The installation crew did forget to remove the protective plastic from the trim on the building and we would have sent them back to take it off of the building had we been made aware prior to the client removing the plastic on their own. The window frame outs on the building were approved by the clients spouse and with the installation crew on site to be installed where they were and after they were finished the clients spouse said that she would not be happy with the placement and modified on their own. The reason we were not able to do the size that the client mentioned is due to the order form stating that the window frame out sizes were to be 24" wide not 48" wide. We have tried to contact the customer to offer compensation of $500.00 for the time that it took for the clients husband to remove the protective plastic from the trim and for reframing the windows even though they had been approved. 

  Customer Answer

  Date: 06/25/2024

   I am rejecting this response because: they plainly stated it would take 2 days  to install.. At the end if the second day..I called I to ask  why they  told us two days  when it clearly was going to be more. The part about storms , Is a lie , we were here with  them the entire time  they only  had to stop at 5 on the first day  because of a rain storm..  no other day did they have rain.  THEY  JUST NOW   HAVE IFFERED 500 FOR MY HUSBAND  TAKING OF THE PLASTIC!  That job had not even been completed. .. it's on every single piece of trim and to do it correctly tly every piece needs to come off to remove the plastic pinned behind the screws.  THEY KILLED OUR GRASS   IN NUMEROUS SPOTS from having tin and parts sitting for a solid week on our lawn .  We sent them pics of that as well. The finish on the building is not scratches from install, we have had it looked at by a tin company and they said it looks like the rollers on the machine  where dry and  took finish off all the way along  on each groove of the tin.  THATS NOT FROM INSTALL.  WE MISSED AN EVENT that was paid for in advance  of 500 alone   because they were here  way longer then was told to us  all along even by the crew . They claimed they would be out of here by day 3 .. Then morning of event day 5  they said they would be dome early in morning so my husband could leave.. They were here the entire day ..  My husband also had ro leave work early the very first day because the two workers had assembled the  first half of building facing the wrong way.. They needed his tractor to pull the metal stops out of the ground and needed 4 people to  turn the building the correct way. THE **** NEW WHEN HUSBAND SAW WINDOWS , IT WAS NOT GOING TO FLOAT ,  HE TOLD THEM.. THEY SHOULD HAVE CALLED HOME OFFICE TO ASK WHAT COULD BE DONE..    we have lost alot of money on this   build ,  and all issues have not been attended to.. this company has gotten text after text from me where I sent pictures , they attached only some  of them , but they are getting the messages if they got the pics and they have not replied to us at all. WE ARE NOT  GOING TO ACCEPT ****** We lost that much in husband and daughter not being able to attend the equine event that weeknd alone .. 
  
  
  

  

  Business Response

  Date: 07/05/2024

  We have communicated with the customer that we will look into the machine roller that runs the panels when we return to the office next week after our annual leave. Our roll form machine does not use water to cut the panels so therefore it will be dry when running as this is not a part of the process to manufacturer the panels. In regards to the grass from the panels laying on them we do state in the contract the possibility of landscaping being damaged by install. In regards to the windows again on the building the contract stated for 24" windows and not for 48" and they have to be placed between the upright posts on the building as the order did not have header bars which are needed to replace posts on the building. 

  Customer Answer

  Date: 07/06/2024

   I  as they clearly don't even know what they sold us.. we have headers installed  . We paid for those   we also have 4ft on center  posts .  I tolled then from the start I had to have windows center. Husband told them I was not going to lole the windows off set..  When they got them done..  he signed off on it because he had to for them to leave the property after 5 days . SO HE COULD GET ON THE **** TO THE EVENT TO WATCH ME THAT HE HAD SLREADY MISSED.. they don't mention anything in any reply about the money husband lost by not  being able to leave  because they kept telling him they would be done before his event , they would be done and gone LIES  from day one.. Office told us it would be 2 days tops .. I kept calling trulying to get an answer on why it was so much longer then we were told at the start of this process .. We will not  be paying anything more on this building they have left thus go to long and the  paneling is a mess  that was messed up in production  .  WE HAVE NO INTRESTNIN ANY CREW FEOM THIS COMPANY COMING BACK FOR DAYS  TO CAMP OIT ON OUT PROPERTY  TO FIX THIS H*** OF A MESS  !
  
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a building to be installed on my slab. The first crew that came out to install it left and said my lot is too steep in the back and they don't have ladders longer than 17 feet. The company said they would come up with a solution and send a different crew out. sent a different crew out. The second crew didn't have any different equipment and also left. The company said they were cancelling my order. I asked about a refund for the $3864 I sent them before they came out. They said No refund due to building fabrication and since they sent the crews out twice. I think I should get a refund, it's not my fault their crews were not prepared to put up the building. I would think that after the first crew was out, they would have made sure the second crew was properly prepared to put the building up.

  Customer Answer

  Date: 06/03/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 06/05/2024

  We have attempted to install the consumers building twice now and have not been able to complete the installation due to the way the site is prepared. We suggested to the consumer to back fill around the location with dirt in order for the crews to safely install the structure so that they have a level area to be able to place their ladders securely and do not risk their safety while trying to install the building due to a 9' drop and unleveled ground to place their ladders upon. Prior to any installation we notify that the install area will need to be level including the area surrounding where the structure is going to be installed for the safety of our installation crews. In regards to additional equipment to be able to complete the install we are not able to do so due to obstruction from landscaping on the property. 

  Customer Answer

  Date: 06/05/2024

   I am rejecting this response because:
  I believe I should get at least a partial refund, I paid this company a payment of $3864 before the building was started.  
  
  

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised plans that I can use to pull a permit with my town. Multiple requests are not being responded to from a specific contact there named "**************************************"She refuses to respond and will not assist with the information needed that they specifically included in written text via e-mail.

  Customer Answer

  Date: 05/26/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/29/2024

  We have sent the customer our master generic plans that are included with all orders that are sent to us for fabrication and installation. If any of our clients are needing anything outside of those that are provided there is an additional fee that is incurred to the client for that service as it is not included in the price of the building. Attached is the contract that was signed by the customer outlining that the only thing included with the cost of the building is our master generic plans. The first time that the master generics were sent to the customer was on April 27, 2024 at 10:00 AM and then we highlighted the master generics to reference the information pertaining directly to their purchase and resent them to the customer on May 14, 2024 at 8:59 AM.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building from them they showed up to install it on 3/26/24 and the building is still not complete. The installers damaged material twice and had to go back to **. They said they can't come back until after 5/19/24 which is holding up the overhead door install the interior finish the electrical. They only want to repair a portion of the terrible workmanship not all of it. I need it repaired now I have been patient and waited long enough for a resolution.

  Customer Answer

  Date: 05/11/2024

  I have contacted them in response to my complaint.

  they are supposed to come out and make repairs on May 22 I wont know if it is resolved until they come on the 22nd if they show up and repair it correctly 

  
  

  

  Business Response

  Date: 05/21/2024

  We have ****************** scheduled to go back and replace panels, trim, screws, and L-Brackets (Per his request) on his building this week. We have also been in notification with the customer in getting this matter resolved.

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  They are supposed to come on 5/24/24 to fix everything lets hope it gets done

  Customer Answer

  Date: 06/05/2024

   I am rejecting this response because:  

  ******* I just want to let you know they have not contacted me yet and I have left several message with an answering machine and a live person and still no call back from ******* with a solution to the problem.

   

  Thank You

  *******************************

  
  
  
  

  

  Business Response

  Date: 06/05/2024

  We are corresponding moving forward with the consumer via email. We have contacted the consumer this evening and let know that we will be reinstalling corner trim on the building as well as supplying foam strips above the framed openings per their request even though it is not standard procedure to install foam strips in this area. The consumer has asked how we are going to move forward with the scratches on the panels of the building as well as the scratches on the trim that was supplied for the installation crew to install which again is not standard procedure for us to install. We have notified the consumer that we will be discussing compensation for these issues back to him as the building still has a remaining balance owed and will discount out of that. Once we have come to a resolution we will be notifying the consumer via email and will also be updating the BBB with the resolution.

  Customer Answer

  Date: 06/06/2024

   I am rejecting this response because: They didn't install the trim that I made I installed it and they damaged it when they installed the siding the first time. When they came out to repair the door trims and replace the damaged siding I replaced the trim I made that they damaged and then they damaged it again and in more locations. I don't see how they are going to repair this. They where told that they had a deadline to complete the repairs because I could not hold off the insulation contractor or the overhead door company past that date. They waited until the Friday before the building was getting insulated. They showed up 5/24/24 at about 2:00pm and the building was being insulated on 5/28/24 which has been completed and the overhead doors where installed on 5/30/24 threw 6/4/24. I received my 1st email from ******* last night 6/5/24 at 6:47pm and this is what I received.

  I wanted to respond to you via email to ensure accuracy that right now what is still lingering to be completed on the building is the corner trim on the building and the foam strips you have requested above the framed openings? If you could please let me know as well in writing what is still needing to be completed so that I can have a documented account and we have everything on our end to be able to ensure the building is completed. 
  
  Thank you,
  
  ***************************

  and this is my response
  
  *******,what about all my trim they damaged the last time they were here and what about all the damaged siding? I told you they even left screws out of the roof I looked up and could see daylight so I had to go up and install the missing screws. They also failed to snap lines for the screws in the siding they replaced so the screws are up and down right on the front of the building between 2 of the 12x12 doors.
  The helpers where amateurs the person in charge I believe his name was ****** had to make them take down siding they installed because they stretched it out to far and it wasnt closing.
  There are more scratches now than before.
  The last crew that came out was worse than the first crew other than ****** he did replace the door trim and made them acceptable.
  And to answer your question yes I have no corner trim and I would like to have the foam for the tops of the door. As far as the rest of the problems you tell me how you can handle this now that the electrical service is installed, the overhead doors are installed, the building has been spray foamed which I told you was going to happen I couldnt hold them off any longer and some of the interior has been ply wooded for the doors and the service.
  Thank You
  *******************************

  Then I received this

  ******************,
  
  I will pass this information to my superiors and see how they would like to proceed with the completion of the building as this will be above me in regards to any compensation for the inconvenience imposed upon you.The trim and the foam strips I can do on my end but I will ask them in the morning and correspond back via email.
  
  Thank you,
  
  ***************************

  
  

  Customer Answer

  Date: 06/10/2024

   I am rejecting this response because:  See attached
  
  
  

  

  Business Response

  Date: 07/12/2024

  Our installation crew went back to replace panels on the building due to the issues as well as the trim. The customer asked the crew to remove the trim around the roof of the building and they were to replace the corner trim on the building as well but in trying to replace the corner trim it was not wide enough to adequately cover the corner as the customer requested. Upon talking with the crew they stated the customer had said to leave it and he would install on his own but speaking with the customer after the crew left he did not relay that to the crew so we will be going to reinstall the corner trim on the building. The customer will also be settled with in regards to issues with scratches on his purchased trim and panels on the building once the corner trim is reinstalled for the customer. 

  Customer Answer

  Date: 07/14/2024

   I am rejecting this response because: I never told the crew not to install the corners the building came with 4" corners they did not install them correctly so when they came back they brought 6" corners which didn't fit so in order to install the 4" corners the 8 sheets of siding would have to be changed in order to not see the holes from the previous installation of the corners. They had a dead line to complete the repairs to all the damaged siding they showed up on the Friday at 2:00pm and they were ******* trying to get it completed because the following Tuesday it was getting spray foam insulation and they new this a month before they showed up. Because they were ******* they caused more damage than I originally had. Now it is spray foamed and the interior is completed. In order for them to change all the damaged siding and my trim that they damaged they would have to remove the interior finish, remove the spray foam and then change the siding and my trim and then re-spray foam the insulation and replace the interior finish. They are more than welcome to install the corners after they change the siding so you don't see the holes from the previous corner installation and the rest of the damaged siding. 
  
  
  

  

  Business Response

  Date: 07/23/2024

  We apologize for any miscommunication as we were told by the crew as stated that they were asked to leave all the materials that were brought. We again can still come and install the corners on the building that are not installed as of yet. The crew has stated that they can still install corner trim on the building as is they will just need to adjust the profile on the corners to adhere as needed. In regards to after this is completed we again will settle with the customer for the issues with his provided trim that was installed.

  Customer Answer

  Date: 07/24/2024

   I am rejecting this response because: 
  What about the rest of the damage to the siding and the trim I made that they damaged? The last crew that came out changed the damaged siding but they caused more damage than was there originally. I had changed all the damaged trim that I made and they damaged it worse then the first crew. The siding they change has all scratches in it. It was caused by the way they were handling it. They were very crud workers. This structure is not in an industrial park it is in front of my home. They were supposed to send me the foam rubber strips and they never did I had to order them from someone local. At this point I think the best option is for them not to come out to make any repairs and consider my bill paid in full. Forget about the money I owe them. It will cost them more than what I owe to repair it correctly. Because there is no way for them to make the repairs unless they take the interior plywood down and remove the spray foam insulation and then replace the spray foam, the plywood and paint the plywood.
  

  

  Business Response

  Date: 08/06/2024

  In response to the customer settling out the account we will be happy to accommodate a discount with the customer in regards to the remaining balance on the building but will still require a partial final payment as the remaining balance is $16,555.46 and is not equivalent to the issues stated with the building. As we have stated we are willing to go back if the customer wishes to install the trim on the corners of the building that were not installed. In regards to the trim provided by the customer the crew stated that they went to a local hardware store and purchased color matched paint to touch up scratches that were made during the installation of the building. We do state in our terms and agreements that during the installation process minor scratches can occur on the building and we will provide touch up paint as needed for these issues. 

  Customer Answer

  Date: 08/07/2024

   I am rejecting this response because: First of all the balance remaining is only $10,000.00 2nd the scratches are not minor scratches they are very major and they are on every piece of the siding and on every piece of the trim that I made and installed. Like I have said in the past if they want to fix everything (all my trim and all scratched siding) they are more than welcome too. I am not going to accept them just installing corners. I will take this a step further the right and left sides are supposed to be 12" overhangs but they are not they are almost 16" which now I have to cut the roof back so it is approximately 12". The roofing panels overhang the end of the trusses by 4-5 inches. So in order to install gutters I have to cut the roof back so the gutter isn't under the roof with the water going over it instead of into it.

  I have attached a copy of the down payment amount paid. I have attached an EFT and I have attached a canceled check. I am at work and don't have all the receipts but when I get home I will get them so I can show the balance is only $10,000.00
  
  

  
  

  Customer Answer

  Date: 08/07/2024

  What I uploaded early shows a balance of $11,251.90 I didn't except there 4 windows and the 1 entrance door because the windows where supposed to be thermopane glass and all they where was single glass storm windows. The door was supposed to be an insulated door which it looked like a door for a camper so I refused them and they credited me $1,251.90 which if you do the math leaves a balance of ********* not ********* like ******* stated.

  Building total cost                     $36,151.72
  Credit from salesperson               ($608.16)
  Deposit ACH                              ($5,473.66)
  EFT                                          ($13,514.66)
  Check# **** for                         ($5303.56)
  Credit for windows and door      ($1,251.90)
  Which leaves a total balance of $*********

   

  

  Business Response

  Date: 08/20/2024

  In response to the customer settling out the account we will be happy to accommodate a discount with the customer in regards to the remaining balance on the building but will still require a partial final payment. All of our structures do have an additional overhang on the sides as the trim is attached to this. We do apologize that the customer was not made aware of this at the time that he purchased the building from the independent dealer but this is our typical installation procedures. In regards to the remaining balance on the structure we have had our accounting department to correlate what was submitted and they have confirmed a remaining balance owed of $10,000.00. We again welcome settling out the account with a discount on the outstanding balance. 

  
  

  Customer Answer

  Date: 08/22/2024

   I am rejecting this response because: Between the amount of time you cost me waiting for you to repair the building and the amount of damage you caused trying to fix it I feel that the balance of $10,000.00 isn't even enough. If you don't agree with this, then you are more than welcome to come out and take everything apart and repair all the damaged siding and trim just like I have told you in the past. Just be aware that it will cost you way more than $10,000.00. The interior is finished, which includes spray foam insulation and 1/2 plywood on all wall it is painted and wired and there are also real soffits attached to the siding and azek fascia that will have to be removed  to so I think you should just call it even with what I have paid you up to this point. If you decide to take everything apart to repair all the damage just know that the floor is getting epoxied soon and that will be another problem for you. I also need it completed before the end of September because I need to move in and start working out of it.
  
  
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get an attorney to sue this company. We did not realize that the BBB would help us resolve our complaint.
  
  In May 10, 2022, my wife and I met with 2 representatives of American Building Network (******** ***** *********) about building a metal home. To "lock in the price", of the building, they asked for $10,000 down. We paid the payment, then we could not get bank financing. American ***** refused to discuss the issue with us saying that it was non-refundable. We asked if they would build us a garage or carport to settle and they refused.
  
  We did not receive anything for our money... not a single screw.

  Customer Answer

  Date: 12/03/2023

  I have not heard from the business in response to my complaint. I have heard from the original dealer (representative for the company). Hopefully he will make this right. 

  
  

  

  Business Response

  Date: 12/03/2023

  We have contacted the consumer through the second party (*** ******* ****) that the consumer purchased through and made aware that the consumer is wishing to get a different style building or a refund on the money that the consumer paid down to the second party. We were made aware that the consumer and the second party (*** ******* ****) had reached an agreement and were going to update to a different building. 

  Customer Answer

  Date: 12/04/2023

   I am rejecting this response because: we never accepted ANY  agreement. We asked that the “dealer” refund our money AND give us a better deal than normal on a metal carport. The company’s representatives misrepresented the facts and, according to the dealer, have since been fired. We are out $10,000 due to lies told by these representatives. If they are saying that a 3rd party, “a dealer for the company,” is responsible for the repayment, then this dealer still represented the company and we still need our money returned. 
  

  let it be known that the 3rd party dealer was an agent for the company, as well as the two sales agents, and is considered to be employed and acting for the company