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Business Profile

Pool Equipment

Blue Works Corporation

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Michele & John C

    Date: 09/14/2023

    On 9/7/2023 our Blueworks Salt Cell was reading "Low Salt and high temp of 134F and check cell. We put 2#s of salt in and let pump run overnight. Next day 9/8 still showed low salt, high tem and check cell so went to pool store bought 80#s of salt and salt cell cleaner. Removed cell and cleaned according to directions. Re- installed cell and added the 80#'s of salt. Waited 20 hours and still showing same condition. Took pool water to be tested and found salt is good. Have been on the phone with Blueworks Mon,Tuesday, Wednesday and Thursday and they aren't letting us speak to someone whose knowledgeable. Same female that's reading for a script and links they send that don't work. This is not a cheap system and it's only 1 year and 3 months old. We should not have to jump through hoops to speak with someone else?

  • Thomas M

    Date: 05/01/2023

    I purchased a salt chlorinator salt cell from them in April 2023 after 3 weeks of email exchanges sending them requested photos and proof of purchase they refuse to honor their 2 year warranty. The purchase was less than a month old at the time of failure. As I have seen many negative reviews on warranty and refund issues this company should be investigated by the *********************** for fraud and forced to compensate all customers that refused to help.

  • Marc N

    Date: 08/13/2022

    I bought the Blue Works System (Chlorinator, PCB, and Flow Switch) directly from Blue Works (Invoice #****-21) one and a half years ago. The salesman (****) was very helpful and accommodating. However, the Chlorinator stopped working and I immediately contacted BlueWorks Support (case #****). After numerous phone calls back and forth and sending 21 emails with requested information, Blue Works Support continued to insist they did not sell me their product(s) and they refused to honor the breach of warranty. Between 8/5/22 and 8/11/22, I sent several copies of the invoice and proof of purchase (using PayPal) to BlueWorks Support. In addition, I sent numerous photos and a video of the display panel's codes. In the end, I had no recourse but to buy a replacement Chlorinator from another company. I am very disappointed and frustrated with the Blue Works Corporation and my recommendation is DO NOT BUY ANYTHING FROM THIS COMPANY!

Blue Works Corporation is NOT a BBB Accredited Business.

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