Reviews
This profile includes reviews for Air Experts Heating, Cooling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 400 Customer Reviews
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Review fromEdward W
Date: 06/05/2023
5 starsEdward W
Date: 06/05/2023
He did a great job ! Highly recommend him ! Thank you.
Air Experts Heating, Cooling, LLC
Date: 06/07/2023
Thank you, ******! We really appreciate your feedback and the recommendation. We're always here if you need us!Review fromNakeya J
Date: 06/02/2023
1 starNakeya J
Date: 06/02/2023
They are overpriced , rude and are very unwilling to assist . They misquote you they told me one price and offered a coupon , I had to call and ask constantly to add my coupon and they quote they originally gave was close to $300.00 more than the original . They make appointments on time . I had to go to work and they were extremely late . Appointment was set for 8:00am they didnt arrive until close to 11:00am and refuse to have a talk with the insurance company for whatever reason. My insurance company just wanted to confirm what work had been done . They refused to talk to them , wouldnt return the calls just overall hard to work with and very rude . They take your money then treat you as if you dont matter . This has been one of the worst customer experiences Ive ever encountered. Heed my warningAir Experts Heating, Cooling, LLC
Date: 06/07/2023
Dear **************, All feedback, good or bad, is helpful for us and we appreciate you taking the time to reach out. We are very sorry that you had less than an ideal experience with our company. We take your concerns very seriously and are actively working with our teams to make sure this doesn't happen again.Review fromJulian L
Date: 05/31/2023
5 starsJulian L
Date: 05/31/2023
As always, Professionalism to the core. Knowledge of HVAC, exceptional.Air Experts Heating, Cooling, LLC
Date: 06/07/2023
Thanks so much, ******! We're always here if you need us.Review fromElizabeth M
Date: 05/23/2023
5 starsElizabeth M
Date: 05/23/2023
Great service experience with ******* from Air Experts. He was professional, competent, and personable, and worked efficiently. Communication was excellent. Highly recommend!!!Air Experts Heating, Cooling, LLC
Date: 06/07/2023
We really appreciate your feedback about ******* and shared your kind words with him and his team. Please reach out if there's anything else we can do for you. Thank you!Review fromRon P
Date: 05/22/2023
5 starsRon P
Date: 05/22/2023
***** was outstanding, his demeanor and professionalism were excellent. Excellent representative for the company. 5 Stars !!!!!!!!!!!!!!Air Experts Heating, Cooling, LLC
Date: 06/07/2023
Wow! Thanks so much for letting us know about your experience with *****. We're fortunate to have him on our team. Please let us know if there's anything else we can do for you.Review fromMary B
Date: 05/10/2023
5 starsMary B
Date: 05/10/2023
***** was great; he promptly arrived and assessed our upstairs unit to give us our repair options. ***** was very informative and knowledgeable and didnt try to upsell **, and arranged for us to meet with their project manager in the morning so that we can decide if well repair or replace the unit.Great job ********** you!!!Air Experts Heating, Cooling, LLC
Date: 06/07/2023
Thanks so much for your feedback and support. I hope you enjoy your new system! We're always here if you need us.Review fromIngrid C
Date: 05/09/2023
5 starsIngrid C
Date: 05/09/2023
Exceptional HVAC Installation Experience with ******************* from Air Experts As a homeowner, finding a reliable and efficient service provider can sometimes feel like searching for a needle in a haystack. However, our recent experience with ******************* from Air Experts has truly been a breath of fresh air. **** was tasked with installing our new HVAC coil, and his remarkable professionalism, customer service, and expertise exceeded our expectations in every way.From the moment **** arrived at our property, it was apparent that he takes great pride in his work. He was punctual, well-presented, and greeted us with a warm and friendly demeanor. Throughout the installation process, **** was incredibly respectful of our home, taking care to minimize disruption and maintain cleanliness. It is refreshing to see a technician who genuinely cares about the impact of their work on the client's property.****'s dedication to customer satisfaction was second to none. He went above and beyond to ensure that we were well-informed and comfortable with the process. **** patiently explained each step of the installation, checked for our understanding, and was more than happy to answer all of our questions. This open line of communication not only made us feel at ease, but also demonstrated ****'s comprehensive knowledge of HVAC systems.The end result of ****'s work was nothing short of exceptional. Our new HVAC coil was expertly installed, and we have already noticed a significant improvement in the efficiency and performance of our system. We are confident that the quality of ****'s work will provide us with long-lasting comfort and peace of mind.In summary, our experience with ******************* from Air Experts was nothing short of excellent. His outstanding customer service, respectful attitude, and in-depth knowledge have left a lasting impression on us. We wholeheartedly recommend **** and the Air Experts team to anyone in need of HVAC services!Air Experts Heating, Cooling, LLC
Date: 06/07/2023
Thank you, ******! I absolutely loved sharing your kind words with **** and everyone else here at Air Experts. We are forever grateful for your business and support.Review fromSam T
Date: 05/05/2023
5 stars******* came by to do the A/C maintenance. He was friendly and knowledgeable and on time. Although our unit is rather old, he wasn't pushy about needing to buy a new unit at this time. We were very satisfied with the service.Review fromWalter M
Date: 05/04/2023
5 starsJob well done. Friendly, answered questions as he was asked.Review fromRichard T
Date: 05/02/2023
5 stars**** did a great job, the water heater ruptured on Saturday evening at 8pm and **** was on site within 30 minutes. Nice Job! Professionalism, Integrity and promptness is what I get with Air Experts!!
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