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Business Profile

Arena

PNC Arena

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a concert at the arena on Friday, January 31st. There was a drunk woman sitting behind my sister and me who was extremely intoxicated and ill-behaved all night. She got sick and threw up getting vomit on myself and my sister. When he reported the incident to the usher at the top of the stairs, he did nothing. He did not ****** the woman out, have the area cleaned or anything else I would have expected in this instance. We went to the restroom to clean ourselves off then found 2 other ushers near one of the exits. They were apologetic and told us the only thing we could do was file a report at guest services. The "report" consisted of me filling out a comment card with my contact information. This was on Friday January 31st, and no one has contacted me. Vomit is a biohazardous waste. I am shocked that the arena staff made no effort to address the cleaning/sanitation that should have occurred, nor did they do anything to assist my sister and I with cleaning ourselves up. This is not something we should have been cleaning in the restroom with wet paper towel. Not one person asked us for our seat numbers or assessed if the area needed to be cleaned which I am certain it did. This experience was disgusting and traumatizing. My sister and I had to leave the concert early due to someone else's inability to control themselves. In addition to the comment card I completed that night, I have completed another card online and left 2 different voice mail messages with no acknowledgement or response. I have also attempted to get a point of contact from the arena's social media pages and got nothing. I feel I am owed a refund of some sort. I should not have to leave an event early to home and clean someone else's vomit out of my hair or discard clothes because someone at an event did not know how to conduct themselves. I also should not be disregarded by the venue. It is now February 11, 2025 and i have heard nothing from the arena.

PNC Arena is NOT a BBB Accredited Business.

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