Complaints

This profile includes complaints for Cedar Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Management Group, LLC

  4801 Glenwood Ave STE 200 Raleigh, NC 27612-3857

• 

  Cedar Management Group, LLC

  9500 Statesville Road Charlotte, NC 28269-7644

• 

  Cedar Management Group, LLC

  PO Box 26844 Charlotte, NC 28221-6844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my home in the ************ Community in *********** ** in January 2025. I emailed the *** to let them know I had sold the property and would like my account closed and a refund for any balance on the account after January dues had been paid. I also sent a copy of the ** at that time. The *** has not closed my account as promised and has continued to charge me for February dues and even sent me a violation letter for the home I no longer live at. I have called and spoke to their answering service multiple times and have emailed back and forth to get this resolved and no one will call me back or resolve my account.

  Business Response

  Date: 03/14/2025

  *****,

  Please be advised that the process of updating our records for unit sales can take three to six weeks depending on when we receive the paperwork and funds from the Closing Attorney.  Our records indicate that the refund of $88 was verified via the *** Statement and is currently being mailed to the new address you provided.

  The new owners account has been set up fully in our system and you will not receive any further communication regarding the property other than the refund check as mentioned above.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner of an Apartment who Cedar Mgmt manages; I am trying to sell my apartment however the Buyers Lender have been asking for Condo Info that they need for the closing for 3 weeks now. Its frustrating, I already missed the 1rs closing date because we dont have the information we need. Last Friday they finally send and email and it was incomplete.

  Business Response

  Date: 02/27/2025

  *****,

  Please be advised that Cedar Management Group (Cedar) is a vendor that works on behalf of and for ******************** (the Association).  Cedar facilitates the passing of closing information for when a unit sells between the Board of Directors and the requester.

  A completed Condo Questionnaire was provided within the allotted day time frame from when the request was submitted on 1/28/25.  Additional questions that were not on the original Condo Questionnaire were submitted via your homeowner portal and were responded to the same day at no additional cost to you. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My community is being managed by this company. I'm being charged over $5000 over a lie. They claim I'm in violation because my trash can can be seen from the street. THE ONLY TIME this is the case is when I place it on the curb the evening before trash pick up (Tuesday). I typically place the trash can behind the house the same day of pick up or the following day if it's dark when I return home. I'm being charged $100 per day for something that is untrue. I asked that the bogus violation fees be removed and they haven't done so to date. My neighbors can attest to what I've written.

  Business Response

  Date: 12/13/2024

  Joshlynn,

  Please be advised that Cedar Management Group (Cedar) is a vendor that works for and on behalf of ******************************** (the Association) and has no decision making authority when it comes to the assessment of any fines or fees to a homeowners ledger.

  Cedar processes violation letters based off of approved citations confirmed by the Board of Directors for the Association.  The fine policy is outlined in the Associations governing documents, which are legally binding.  A hearing notice amongst multiple other communications was sent to you regarding this particular violation to which you did not attend.  The result of hearing notice was sent immediately after on 10/24/24 advising the timeline for resolution before the application of a $100/day fine.

  The Board did not receive proof of resolution until 11/27/24, it has since been marked resolved. The fines were applied per the fine policy in accordance with the timeline set forth in all of the communications sent to you directly.  Any further communication will need to be directed toward your Board via the homeowner portal as Cedar is unable to waive or reduce any fines or fees as a vendor for the Association.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a condo. Cedar Management is the company used by the *** as their management company. I sold the condo (closing on 4 Sept 2024). My part of the September *** **** (Sept 1-4) was included in the closing statement. Additionally, I paid the full September dues via my usual auto-pay at the end of August. So, in effect I've overpaid a full month worth of *** ****. I've contacted our community manager, asking for a refund. After many emails, I finally got a response on Sept 11 saying that it has been submitted to processing. Today is 1 October and I still do not have my money and the new owner is telling me they still have a credit in their account from my payment. I have repeatedly tried to contact Cedar Management by email and by phone, however I am being completely ignored. I do not know what next steps to take to get the overpaid money back.I want to add that I used to serve on the *** board and we've received so many complaints from vendors that they were not paid on time by Cedar Management (despite the *** board having signed off on the payments), in one case Cedar Management was many months late in paying a ~$20k bill. It was only acted upon when the vendor threatened with collections.

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22366601
  
  I am rejecting this response because you are leaving out critical information in your response:
  
  - When I contacted the closing department by phone on 9/30, they did not have the documents I had submitted. In fact, our community manager forwarded the documents to the closing department AFTER me being on the phone with the closing department and AFTER I sent yet another email (on 9/30) asking about the status.
  
  - The closing department did not have a forwarding address from our community manager, ie incomplete information was forwarded. The closing department asked me for the forwarding address (even though I had provided it to the community manager with the documents submitted).
  
  - At no point in time was it communicated to me that this process takes 2-3 weeks. At a minimum, when I ask about the status, instead of ignoring my emails and my phone calls, you could have let me know about the duration of the process and - for bonus points - told me where the process stands (eg it passed step 1, there are X more steps to complete - are something of this nature).
  
  
  - Regarding the $20k, our community manager communicated to the ********* that there are sufficient funds in the operating budget, so the expense was approved. At no point was it communicated to us that this had changed and we had to take funds from reserves. Obviously, the board cannot act if they do not know that action is required. The board was also not informed that the bill had not yet been paid until the vendor directly reached out to the board.
  
  
  The structural issue (lack of action and lack of communication from Cedar on multiple occasions) obviously is neither resolved nor taken responsibility for.

  The purpose of this rejection is to document the critical information that was left out in your response. I have now finally received my refund check, so my personal issue is resolved. I do not care whether there is a response to this or nor. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company November 21, 2023 inquiring why does the system keep reflecting that we owe 2 months. However, an employee ensured me that it was a credit on my account and sent proof of the credit for two months. Then we received a bill in January 2024 showing we only needed to pay $39 for February 2024 due to a refund for late fee credited back on 1/4/2014. When we received our bill in Feb for March its shiwing we owe 3 months for the homeowners association which they stated they have not received payment for October 2023 or November 2023. I have attempted to call the company over the last few days to speak with a manager and keep getting the same message someone will give you a call back ***** hours. No one within management has yet called to resolve this issue and very unprofessional.

  Business Response

  Date: 03/08/2024

  Dear *********, 

  
  Please be advised the attached current statement accurately reflects the balance on your account. The assessed dues are $69 for Nov, Dec, Jan, Feb and March (totaling $345 billed during that period). We have only received 4 payments from you within that time frame ($69,$30, $9 & $30). The total amount you have paid to date is $138. 

  
  Please be advised that Cedar Management Group is a vendor that works for your ***************** at ******************* **************************** and has no decision making authority towards any dues or fees charged to owners. Per our records, you have requested a payment plan which is currently being addressed by the board. 

  
  We will be marking this matter as resolved as assessments/dues are mandatory for all owners and cannot be waived. Any future communications regarding this matter can be communicated to your Board directly via *****************. 
  
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cedar Management Group is the *** Community Manager for Glens of Riverside ***. My husband and I own 2 properties in this neighborhood. It appears that Cedar Management Group has enlisted the help of the Glens of Riverside *** with an attempt to foreclose on one of my properties without cause. The property is ************************************************************. They turned our property over to collections with a firm called ****************** even though we pay our *************** early, not on time, but early each month. We have never had a problem with ***** of Riverside *** until they began using Cedar Management Group. They made a mistake on our account that we are now working to try and get resolved since we were made aware yesterday that they turned us over to collections, put a lien on our property AND started foreclosure proceedings on a property that we have not missed one *** payment or even been late. We actually make the payments early. In addition to addressing any credit reporting issues that they have caused as a result of their error, I am also requesting that they expeditiously correct their error and remove any debt collections, liens or attempts to foreclose on this property. I am also requesting verification of all payments applied in the future to avoid having this issue happen ever again. It is very stressful to find out that someone is attempting to steal your property out from under you without your knowledge. All of these actions have been taken without my husband and ever receiving one phone call or email even though the management company has this information.

  Business Response

  Date: 02/23/2024

  ******,

  Please be advised that a 15 Day Demand Letter was mailed to all known addresses, including your property address on July 24,2023 notifying you that your account was in arrears. Since the amount was not paid in full within the allotted timeline your account was turned over to ****************** as per your Associations collection policy.

  ****************** has contacted us stating that you requested to have funds transferred from your other property in the same community over to your account that was with collections.  This request was approved and the late/collection fees have also been waived as a courtesy. Please make sure with future payments that they are either separate checks with the propertys account number or that you remit these payments online for each corresponding property.  

  
  

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on a property managed by CMG. Their management agreement was slated to end at the end of September. They cashed the check from the attorney for management fees, but did not pass those fees along to the new company. I've reached out repeatedly and received nothing but excuses. I need a full refund of $400 immediately.

  Business Response

  Date: 12/02/2022

  *******, thank you for sharing this with us. We hope to clarify some information and bring resolution to your concerns.

  
  Per company policy, if we complete work for a unit sale prior to an association transitioning to a new management company, we keep what is known as a certification fee to cover that work. We provided a closing statement, a legally binding document,  prior to the official closing, that laid out the fees that were owed for the process of the sale of your property. We gathered all of the appropriate information and created the closing statement for the sale, therefore we keep the fees that were outlined for us to do that.

  
  Your completed HUD statement was not received prior to the association’s transition out, therefore the final piece of transitioning the account into your name was not able to be completed. We kept our certification fee to cover the work that we had completed, and we forwarded all documentation and the remaining funds from your closing attorney to your new management company. Please contact your new management company with any further questions related to your account. Thank you.
  

  
  

  Customer Answer

  Date: 12/03/2022

  
  Complaint: ********
  
  I am rejecting this response because the fees outlines in the HUD specify this is an account set up fee and CMG acknowledges they did not set up an account for me.  They information they reported to the closing attorney was the status of the former owner's dues.  Those would have been covered under the account fees he paid. CMG did not disclose to the closing attorney that their contract with the HOA had been terminated effective 9/30.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/09/2022

  *******, please understand that Cedar Management Group is under no obligation to relay any information concerning a Board of Directors intentions regarding their association’s management company. We continue to thoroughly execute our daily operations until an association has officially transitioned to a new management company.

  
  In the closing statement that we provided for this sale, it was specifically written that “A certification/estoppel fee in the amount of $200.0 is due from the seller and payable directly to Cedar Management Group. If this statement is needed within 48 hours or two business days, then an additional $100.00 charge will apply. An account setup and documentation fee in the amount of $200.00 is due from the buyer and payable directly to Cedar Management Group. The fees stated above are non-negotiable and are considered final at the time of closing.” 

  
  Therefore, as the sale of the property took place prior to the association’s transition to their new management company, and we completed work for the sale, which included generating the above mentioned closing statement that outlined the non-negotiable fees that would be due to us at the time of closing, it is determined that no refund is due.
  

  
  

  Customer Answer

  Date: 12/13/2022

  
  Complaint: ********
  
  I am rejecting this response because: it does not address the information I provided.  The closing document specifies $200 is a new account set up fee.  No new account was set up.  
  
  Sincerely,
  
  ******* *******