We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Carfix Auto Repair & Tires Raleigh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Carfix Auto Repair & Tires Raleigh's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carfix Auto Repair & Tires Raleigh has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My friend firmly believes the car repair company Carfix at ************************************************************* lied and damaged his car to get him to pay more to get his car fixed. My friend brought *** to the shop to check the engine light and other lights that were on. After taking the entire day, they came back with a list of issues. One of them being a leak pump needing to be replaced. There were many other issues but we told the repair shop that he only wants to get it fixed enough so it will pass inspection and he will sell it in the near future. He wants to pay as little as possible. They were aware of this and I was told directly over the phone fixing the leak pump will 100% fix the engine light. The tires needed to be replaced as well because it would not pass inspection with the tires he had. I confirmed with him that changing the pump would definitely fix the engine light and he reconfirmed that it would. I have never had a mechanic assure me so confidently that a specific problem would fix the problem so I trust him and my friend agreed and paid $900 for the repairs and 2 tire replacements. We picked up the car and the engine light was off. Not 10 minutes after driving the engine light came back on and we returned it to the car shop. They found a new problem that was never mentioned on the original report, that the wheel speed sensors were needing to be replaced as well as other items. They said to fix everything to get the engine light off and eligible to potentially pass inspection, he would need to pay $3700. Also, there was a terrible oil smell coming from the ac vents whenever he turned the ac on. Unbearable smell that wasnt there before the repairs were made. We talked to other professionals and they all confirmed it is extremely unlikely that the sensors would break 10 minutes after leaving the shop. My friend believes this was done intentionally or they made a mistake. Other customers also left reviews saying they were lied to and scammed.

    Carfix Auto Repair & Tires Raleigh is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.