Business Profile

Cell Phones

Victra

Complaints

This profile includes complaints for Victra's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

437 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the ************************************ location, I tried to buy a new phone on my ******* plan. There, activation/set-up fees were misrepresented and upsell items were passed along as part of the phone purchase. One item costing $66.99 pre-tax remained on the purchase but was misquoted (as less than its cost) and later found to fall short of marketed claims.
Business Response
Date: 07/02/2025
Dear Patrick & Monica Osterhaus,
We’re sorry to hear about your unpleasant experience at a Victra location! We have researched the transaction and have posted a one-time credit to your Verizon account for the amount of the Screen Protector. Here is the reference number for the applied credit (1974142901). We apologize for any inconvenience this may have caused and do hope you’ll return to one of the many Victra locations. If we can be of any further assistance, please contact us via email at [email protected].
Respectfully,
Victra Guest Experience Team
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23502501, and find that this resolution is satisfactory to me.

Sincerely,

Patrick Osterhaus
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Traded in an Iphone14 Pro and a ******* A52 both had 3 payments left before they would be paid off. Transferred service from xfinity to thinking it was *******. Come to find out its a 3rd party store. We had the worse experience! The employee did not document our balance amount on our old phones, failed to initiate the refund on a **** card. AND, no one is willing to speak to us or help us at the store or customer service. We are currently working with ******* customer service to get our refund **** card. Xfinity is still taking out what i owed on both phones from my account and i am also paying the monthly charges on whats supposed to be ******** We believe the employee knew he was scamming us and kept our phones or the refund **** card. Not one employee or supposed to be manager will help us. My next step is to see if i can file a civil lawsuit to get money back or cancel my service so i can return to xfinity with no charge on the amount owed on the devices that were given per the trade-in advertisement. I want to keep all devices that we are paying for per our trade in agreement. we feel this is a complete scam on the public and someone kept our devices, and now we are stuck with this company for the next three years.
Business Response
Date: 07/02/2025
Hi *******,
Thank you for reaching out to Victra! We appreciate your patience while we addressed your concerns. I'm pleased to inform you that the store leadership team has resolved the issue.

If you need further assistance, please feel free to contact us directly at ********************************** We're always here to help and ensure you have the best possible experience with us!

Respectfully,

Victra Guest Experience Team
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 13, I went to ******* on ******** in ********, **. But it ended up being a Victra which I found out once I received my email receipt that I requested. I went in to trade in my Iphone 13 for the new Iphone 16 as part of a promotion. I was told over the phone with ******* the day before that it would cost me $5 for the new phone if I paid off the remaining balance of my previous phone, $66. Upon arrival they let me know there was a promotion where I could get the Iphone 16 for free and get to keep my old phone if I opened a new line. I told them I didn't care to keep my old phone or open a new line but they kept pushing me to go this route as it "was a much better deal". They promised I would not be charged anything extra for this extra line for my old phone. They had me go on *******'s website and pay my remaining balance. I was told I would be charged taxes for the new phone which I agreed to but again they promised my old phone with the new number wouldn;t cost anything. I even asked if I could just call and cancel the new number tomorrow because I would not need it, they said I couldn't for a few months. Upon receiving my receipt and realizing I was not at *******, I saw that I was charged $39 for a "Set up and go service" and $10 for "remaining phone balance". First I could have set up my phone on my own and second why was I charged an additional $10 for paying off my phone when I already did through *******'s website? I ended up calling ******* the next day to go over all that Victra did and they told me I was going to be charged a little over $5 a month for taxes on that new line! This was never mentioned to me, I was reassured multiple times that I wouldn't be charged anything! Luckily ******* was able to cancel that line and waive the $35 set up fee on my next bill that also was not discussed with me. Lastly, I was pushed to purchase a screen protector for $40 which was actually $41.99 and it broke the next day, went back to return it and they refused.
Business Response
Date: 06/18/2025
Dear Shea,
We’re sorry to hear about your unpleasant experience at a Victra location! We have researched the transaction and have posted a one-time credit to your Verizon account for the amount of the Set Up and Go fee, Remaining Phone Balance Fee and accessory. Here is the reference number for the applied credit (1973898251). We apologize for any inconvenience this may have caused and do hope you’ll return to one of the many Victra locations. If we can be of any further assistance, please contact us via email at [email protected].

Respectfully,
Victra Guest Experience Team
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have elderly parents that attempted in good faith to do business at a 3rd party ******* store named Victra located at ******************************************************. A payment for service was made at this location on May 31st, however, according to ******* customer service & accounting teams, ********************** never posted the payment in the system, causing our elderly parents cell phones to default due to nonpayment. We visited the store on 6/13/2025, in which an associate by the name of *** was the only person working the store. We asked *** how come he was alone in the store, he advised his store management went home early due to an up coming vacation they were going to. I attempted to reach out to **** then *******, however, no one would answer phone calls or an email that was sent to *******. From the start when our parents went to this location to start up services with ******* it has been nothing but a headache as the staff does not appropriately explain the terms of the devices they are buying.
Business Response
Date: 06/27/2025
Hi ********,

Thank you for reaching out to Victra! We have confirmed with the store location that there was an error when attempting to post the bill payment on 5/31/2025. Unfortunately, the store was unaware of this error at the time. When this issue was brought to the store leadership's attention on 6/13/2025, the payment was applied to your ******* account. We have verified that ******* has received the payment. We appreciate your time and feedback and apologize for any inconvenience this experience has caused. If there is anything else we can assist with, please contact us directly at ***********************************************************.

Respectfully,

Victra Guest Experience Team
Customer Answer
Date: 06/27/2025

Complaint: 23467669

I am rejecting this response because: we have asked for a call back from the business to address costs we incurred as a result of suspended service, Victra has failed to call us. We still would like a call at *************

Sincerely,

********* *********
Business Response
Date: 07/04/2025
Dear **********

Thank you for reaching back out to us and for taking the time to speak with our team. We have reviewed your estimated ******* monthly billing, along with *******'s various payment options and the available autopay discount. Your time and feedback are greatly appreciated, and we apologize for any inconvenience this experience may have caused. If there is anything else we can assist with, please contact us directly at ***********************************************************.

Respectfully,

Victra Guest Experience Team
Customer Answer
Date: 07/07/2025

Complaint: 23467669

I am rejecting this response because: we sustained a financial loss as a result of your teams inability to provide fiduciary duties & report a payment to *******. We are need of figuring out how we are going to resolve this loss.

Sincerely,

********* *********
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $2,828.43 for equipment that I returned within the 30 day period and it is about to go on my credit if it hasn't already. The store that I purchased my equipment from refused to take the equipment back so I had to mail it in and I never get the credit to my account and I keep getting the outstanding bill. This happened to more customers than just me. It is a scam that they are promoting, buy the equipment with a 30 day money back if you return the equipment, but they refuse to take it back. Now I'm stuck with the bill on my credit until someone fixes it. The manager of the store was a huge part of this scam and I have been in communication with the district managers and they told me that they will fix it, but that has been a couple months ago and now no one is responding. I have been dealing with this for months and there has been no resolution or anyone who actually wants to help me.
Business Response
Date: 06/26/2025
Hi Kayla,
Thank you for reaching out to Victra! We appreciate your patience while we addressed your concerns. I'm pleased to inform you that the store leadership team has resolved the issue.

If you need further assistance, please feel free to contact us directly at [email protected]. We're always here to help and ensure you have the best possible experience with us!

Respectfully,

Victra Guest Experience Team
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I transferred 3 cell phone lines and turned in three eligible phones at this ******* store in latr December. The representative. Mr. ***** **** and the manager who was answering Mr. ***** questions advised to select a ******* Business account for the lines. We were promised $1,000 each of credit for transferring our **** cellular lines to *******, with trade-in of two iPhone 14 Pros and a ******* Galaxy S22 for two iPhone 16s and a ******* Galaxy S25, and two Apple SE watches. We paid taxes for two phones which were over $300. We were told that our monthly bill for the three lines on our Business account would be $150 plus taxes. We were not informed that the $1,000 credit for each line will be distributed over 36 months. Upon completing the transaction we were told that they made a mistake and two Apple Watches cannot be given, but promotions will be forthcoming very soon and someone will contact us. We believed it, and the phones were ordered by them and will be arriving soon. A few days later the iPhones were at the store and we got two iPhone 16s and traded our iPhone 14 Pros. Upon our checking we were told that the promotion of Apple Watches was yet not available. We did not have to pay the first bill of $00 in January. Subsequent bills were much higher than what we were told. Finally, the latest bill which is due later in June is $392. Upon calling ******* Business customer service over 5 times and personally going to the Victras ******* store mentioned above multiple times, I was told to contact ******* customer service and once I was told that the $1,000 credits are delayed due to the new AI platform and no reasonable explanation was provided. I have now exhausted all options open to me. A reputable business like ******* should not be making false promises to lure customers with enticing offers without delivering them. I would like to be given what was promised by the Victra ******* store, otherwise the option to terminate my contract without penalty.
Business Response
Date: 06/20/2025
Hi Lalit,
Thank you for reaching out to Victra! We appreciate your patience while we addressed your concerns. I'm pleased to inform you that the store leadership team has resolved the issue.

If you need further assistance, please feel free to contact us directly at [email protected]. We're always here to help and ensure you have the best possible experience with us!

Respectfully,

Victra Guest Experience Team
Customer Answer
Date: 06/24/2025

Complaint: 23450680

I am rejecting this response because:

It is not indicated in the response how it has been resolved by Victra. I have no idea what the resolution is.

Sincerely,

Lalit Verma
Business Response
Date: 06/27/2025
Hi Lalit,

Thank you for reaching back out! I hope you're doing well.
The store’s leadership team has thoroughly reviewed the concerns you’ve raised
regarding your billing statements. As part of their review, they have gone
through the promotions and adjusted your plan to ensure that you are on the
correct one.

To address the billing discrepancies from the past two
months, a $100 one-time Verizon bill credit was offered. However, it has come
to our attention that you have declined this offer.

If you need any further assistance or have additional
questions, please do not hesitate to contact us directly at [email protected].
We are always here to help and ensure you have the best possible experience
with us!

Respectfully,
Victra Guest Experience Team
Customer Answer
Date: 06/30/2025

Complaint: 23450680

I am rejecting this response because:

Sincerely,

Lalit Verma
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 29, 2023, I visited a ******* store where a sales ***resentative offered us a promotion: if we added a new line to our account, we would receive a free iPad and Apple Watch. We accepted the offer and added the new line based on that promotion.However, when the bill arrived a month later, we were surprised to find that we were being charged for both devices. I returned to the store and was informed the promotion was mistakenly offered, as it applied only to personal accountsours is a business account. The store acknowledged this was their associates error, assured me it wasnt our fault, and promised the issue would be escalated, the charges removed, and the promotion honored.Weeks passed with no action. I followed up multiple times in-store and via customer service. Each time I was told it was being handled, but nothing ********** Octo 2024, I spoke with a manager named ******* ****, who said he was working on the paperwork and the issue would soon be resolved. Three months later, I followed up again and learned he had a heart attack and had not submitted the documentsbut now would.On May 2, 2025, I contacted him again and was told he no longer worked at the store. I was informed the new manager, ******, would now handle it. On May 21, 2025, I visited again and spoke with a sales associate named *****. He contacted ******, who confirmed she was aware of the issue and took my information, promising follow-up. No one has contacted me since.I also spoke to ******* ************************* and a *** named Win (ID: **********, who opened Case SC9412737. I was only offered the option to return the devices for a refundunacceptable, since I acted on a promotion presented in good faith. I was told this must be resolved in-store, and that the *** couldnt contact the manager directly. After months of delays, Im paying more on my bill and wasting time trying to fix an error ******* caused. Ive received no resolution, despite my persistence and patience.
Business Response
Date: 06/23/2025
Hi Izabela,
Thank you for
contacting us through the BBB, I apologize for any inconvenience this may have
caused. I was made aware from the store management that this was resolved, and
they have contacted you. Please if you have any questions, feel free to send an
email to [email protected].
Respectfully,
Victra Guest
Experience Team
Customer Answer
Date: 06/24/2025

Complaint: 23445970

I am rejecting this response because: i would like to have a proof of how this issue was resolved because they may just send the check after my complaint but I did not have been notified by the business or anyone of there employee of this. So unless after my complaint to get this situation resolved since 2023 it was finally sent I wasn't notified and I do not see any credit or check on my end. This situation will be resolved when that happens.

Sincerely,

Izabela Lecki
Business Response
Date: 06/27/2025
Hi Izabella,

Thank you so much for reaching back out! I hope you're doing
well. I wanted to let you know that the store’s leadership team has thoroughly
reviewed the concerns you’ve raised. As part of their review, they have gone
through the promotions associated with the iPad and Apple Watch line.

To accommodate the promotion discrepancies associated with
the iPad and watch, Victra has requested a Corporate Refund Check on your
behalf. The Corporate Refund Check will be delivered in 4-6 weeks to the
mailing address you provided.

If you need any further assistance or have additional
questions, please do not hesitate to contact us directly at [email protected].
We are always here to help and ensure you have the best possible experience
with us!

Respectfully,
Victra Guest Experience Team
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23445970, and find that this resolution is satisfactory to me.

Sincerely,

Izabela Lecki
Initial Complaint
Date:06/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In mid may 2025 i went to the ******* store located at ***********************************************************************I ordered a new phone. about 2 days later I went to go pick up the phone. it took about 40 minutes of waiting before i left, no one could proccess the transaction. the following weekend i went back. after about an hour and twenty minutes i discovered this was not the phone i ordered. i wanted a 512gb version they sent a 256 version. So again i left without the phone. I decided to just order the phone through *******. a few weeks later i get my phone bill. they are charging me for the phone i never took home. i have called customer service and they refuse to remove the 36 payments of approximately 33$ citing "they cant locate it." When then trying to close my account with ******* and choose another carrier, they say "you cant because you have to pay the phone off first". essentially holding me hostage to their company, they ask i go down to the ******* store in ********* and find the phone, provide proof i dont have the phone, then they can refund the money. i dont work for *******, their products are not my responsibilities. sure i could spend another 2 hours waiting in line at the store, but again, thats not my problem. thats ******** responsibility to keep track of their product not mine. they did try to argue the phone was delivered to my house. it was not. signed for by K.yle tracking #************ ******
Business Response
Date: 06/06/2025
Cellular Sales has received the concern and will be contacting the customer to assist with navigating a resolution.
Business Response
Date: 06/09/2025
Cellular Sales has reached out to the customer to discuss their concern and the customer has advised through email they are not interested in discussing the matter with us. With the information provided this does not appear to be a Cellular Sales related concern. If you would like further assistance, please contact authorized retailer called Victra at ************.
Business Response
Date: 06/12/2025
Hi ***********,
Thank you for reaching out to Victra! We appreciate your patience while we addressed your concerns. I'm pleased to inform you that the store leadership team has resolved the issue.

If you need further assistance, please feel free to contact us directly at ********************************** We're always here to help and ensure you have the best possible experience with us!

Respectfully,

Victra Guest Experience Team
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24, 2025 I went to the Victra ******* Store located at *************************************. I went in primarily to see if I could reduce my current phone plans as I no longer have a need for International Calling. ******* ******* was my sales agent. I also mentioned to ******* that if it was reasonable, I might consider upgrading my phone. ******* checked my plan and told me that both of my current international phone plans were tied to a promotion and that they could not be changed. ******* told me that I was eligible for a free Apple Iphone ProMax, an upgrade to my Apple Watch and a free IPad. I asked what that would cost and he brought up a screen with my new monthly bill showing. It showed an amount about $10 more a month than I was currently paying. I asked about further charges, and he told me that there would no additional cost, just the monthly fee. I then traded in my watch and got the new watch and left. The following day, May 25, I went online to review the transaction and saw that I was being charged more than $425 dollars for miscellaneous charges as well as an additional $100 a month for a new phone line. I immediately went back to the store and spoke with the assistant store manager, **** *. I asked that my Apple Watch be returned to me and was told that that was not possible. Once its traded in, you cant get it back. (I purchased my Apple Watch directly from *****.) I was told that I would get a credit to my account for the trade in. No such credit appears on my account and they still have my watch. THEY STILL HAD MY INDEPENDENTLY PURCHASED APPLE WATCH SERIES 8 which Ive received no compensation for. And now I wait to see where my watch is and how I can get it back OR be compensated with another watch. I just want my fully paid for Apple Watch Series 8 returned to me.
Business Response
Date: 06/12/2025
Hi ********,
Thank you for reaching out to Victra! We appreciate your patience while we addressed your concerns. I'm pleased to inform you that the store leadership team has resolved the issue.

If you need further assistance, please feel free to contact us directly at ********************************** We're always here to help and ensure you have the best possible experience with us!

Respectfully,

Victra Guest Experience Team
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it might concern,I have been a continuous ******* customer for over 20 years and was always happy with *******. However, my latest experience was a nightmare.I went to ******* Victra store at ******************************************************************************** in January of 2025 and upgraded phones for myself and my wife. The location does not appear in BBB directory, so I an l am using headquarters page. We were serviced by representative ****. We ended up taking a promotion for the new ******* S25 phones (ended on February 8th I believe). We were told that there was a promotion essentially for $1,000 for each phone with a trade in. We did end up upgrading to phones with 512GB memory at the last moment. We were told it was perfectly fine, and promotion still applied.The bottom line, the promotion was never applied. We are paying full price. **** and other store **** telling us they can't find the promotion anymore. They all swear that the promotion did exist, and they applied it to many customers at the time, but there is nothing they can do now. They opened a case with *******, but nothing was done since they can't find the ************ this point I am very unhappy. I am owed $2,000, I am told that I did nothing wrong, but there is nothing anyone can do. I made many trips to the store and spent hours and hours on this.Please kindly look into this matter. I believe I was wronged.
Business Response
Date: 06/18/2025
Hi Edward,

I hope this message finds you well. I wanted to take a
moment to provide you with a quick update regarding the issue we are currently
addressing. While we are diligently working to resolve it as swiftly as
possible, it is taking a bit longer than initially anticipated.

Rest assured, we have reached out to our Verizon partners
and have submitted a promotional correction form for both lines on your behalf.
Our request is currently under review, and we are closely monitoring the
situation. As soon as we receive feedback from our Verizon partners, we will
promptly update you.

Thank you so much for your patience and understanding during
this process.

Respectfully,

Victra Guest Experience Team
Customer Answer
Date: 06/19/2025

Complaint: 23419935

I am rejecting this response because:
The response is asking me to be patient and wait some more. I can wait a bit more but I do not want to close out the case.

Sincerely,

Edward Ioffe
Business Response
Date: 06/23/2025
Hi Edward,

I hope this message finds you well. I wanted to take a moment to provide you with a quick update regarding the issue we are currently addressing. While we are diligently working to resolve it as swiftly as possible, it is taking a bit longer than initially anticipated.

Rest assured, we have reached out to our Verizon partners and have submitted a promotional correction form for both lines on your behalf. Our request is currently under review, and we are closely monitoring the situation. As soon as we receive feedback from our Verizon partners, we will promptly update you.

Thank you so much for your patience and understanding during this process.

Respectfully,

Victra Guest Experience Team
Customer Answer
Date: 06/24/2025

Complaint: 23419935

I am rejecting this response because:

I still haven't received a response. They are just asking me to be patient. Will give it more time.

Sincerely,

Edward Ioffe

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