Complaints

This profile includes complaints for Victra's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Victra has 1044 locations, listed below.

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  Victra

  8510 Colonnade Center Dr STE 300 Raleigh, NC 27615-5861

  
• 

  Victra

  100 N Dupont Hwy New Castle, DE 19720-3102

• 

  Victra

  851 Saint George Ave Woodbridge, NJ 07095-2514

• 

  Victra

  7029 Forest Hill Ave STE A Richmond, VA 23225-1625

• 

  Abc Phones of North Carolina, Inc.

  242 Commonwealth Dr Wytheville, VA 24382-1181

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What could we have done to make your experience better? - Train service representatives to be honest about the additional costs. Is was the worst experience of my life. They changed me $332.00 of extras without informing me. They added liquid and glass protector without using me if I wanted it and charged me $64.99 for each of them plus told me I could not return it even if I did not ask for it to be added. They make their money on tricking customers by adding the add ons so they can make their commissions. The manager was rude and the District Manager would not return my request for a call back or answer my emails. The DM’s name is ******* *********** and the location is at **** ******** ***** **** ********* ** *****. Manager was sitting in his car in the front of the store smoking something and playing his music loud. The girl that scammed me this ****** P. She called the manager from his car to come deal with me. They also change a data transfer fee of $25.00 that the corporation does not. ****** did not explain the extras or costs to me. I did not even get a receipt. She emailed it. I was charged over $300.00 not including tax.

  

  Business Response

  Date: 07/29/2022

  Hi *******,  
  

  Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. I was made aware from the store management that this was resolved, a refund has been provided to you. Please if you have any questions, feel free to send an email to *****************  
  
  ***** **** 
  

  **** ******

   

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Wireless is currently offering up to an $800 trade-in value for the iPhone 13 product line. The requirements include trade-in of an eligible device as well as being on or upgrading to an eligible 5G plan. Following the online flow, we upgraded our 5G plan for an extra $10 per month to participate in the offer. I then selected one of the devices on my plan for trade-in for an iPhone 13 Pro (256gb), which resulted in an $8.33 per month charge being added to our monthly bill. My mother was presented the option of in-store pickup, which we selected and then picked the stated location nearest my home, as I am an account manager and am authorized to pickup devices (my mother lives over an hour away from the location and it is a significant inconvenience to travel given age and arthritis). The location was: Victra ********** ***** ***** Blvd - Verizon Authorized Retailer ***** ***** ***** ********** ****** ** ***** On July 4th, 2022, my mother received an email indicating order was ready for pickup. The email indicated: "Good news, your order is ready and can be picked up by you or any of your Account Managers. We'll hold it at the store for 4 days before it's canceled. Items needed for pickup*: Identification, including your Government-issued photo ID or Verizon Pass (QR Code) in the My Verizon App Credit/debit card if used to place order" On July 5th, 2022, I visited the location noted above and provided both his government issued photo ID (CA Drivers License) as well as the Verizon Pass (QR Code) noted above. The location representative denied me delivery of the device stating that an account PIN or the account owner must be present to collect the device. This set of requirements was not made clear at any point during the purchase flow, and in-fact is completely absent from the pick-up email received. I then contacted Verizon Support, who informed me that the promotion is due to expire soon, the order cannot be moved to another location.

  

  Business Response

  Date: 07/30/2022

  Hi *******,  
  

  Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. We have tried to contact you and have heard back via text with your response stating " No further action
  necessary. I resolved it over the phone with Verizon. The relevant
  transaction’s been completed, though the detail in complaint remains accurate." Please if you have any questions, feel free to send an email to *****************  
  

  Thank you, 
  

  **** ******

  Customer Answer

  Date: 07/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I should note that the resolution was achieved only through my own efforts in-coordination with Verizon directly, and advise the business to review their policies and procedures to align to those of Verizon to reduce potential/actual discrepancies.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched over from ******** to Verizon in December 2021. I traded in two phones for new ones where i was supposed to receive credit for each phone that should total $1200. They told me to wait three billing period as it takes that long to show up into my account. However, when i checked my account in March 2022, there was no credit. I called Verizon corporate to check my account and they told me that they do not even see the phone i turned in which both were iPhones. So, I’m stuck with both new phone for the full amount without any sort of credit. I left comment on their page and even reached to their corporate in email but no response. It’s as if they are blatantly ignoring me. This is entrapment and what they are doing should be illegal. According to Verizon corporate not to be mistaken with them as they are separate entity, they didn’t provide me with a receipt which should of had tracking number of the two phone i submitted to be delivered to them so i can receive an update on the status of my credit. I ask the guy that helped me to include that on the receipt which he did not. I called few times and they just ignore me. This is unprofessional and i want my credit for the phone i relinquished to them for the two new phones i have purchased.

  

  Business Response

  Date: 07/21/2022

  Hi ***** ,  
  

  Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. I was made aware from the store management that this was resolved, and they have attempted to contacted you. Leadership has confirmed that you are receiving your trade in credits for the iPhone XR and iPhone 7 for $800 and $400 value. This has been confirmed by a Verizon Account Manager and the promotion was applied on 1/09. On 2/23 the credits were issued on to your bill. Please if you have any questions, feel free to send an email to *****************  
  

  Thank you, 

  **** ******