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Business Profile

Credit Union

State Employees Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Employees Credit Union has 62 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in multiple letters on June 05, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action.
      15 U.S code 1692 (g) validation of debt
      15 U.S code 1692d harassment and abuse
      15 U.S code 1692e False or misleading representations
      15 U.S code 1692f-Unfair practices
      Under 15 U.S code 1692k civil liability

      Business Response

      Date: 07/27/2022



      SECU has received this complaint and will investigate. If
      the consumer is a member of SECU, we will contact them directly.



    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/2022 I went to NCSECU in ******* NC to deposit an insurance check and a check from Jackson Hewitt Tax service. I was informed that since these were from a source that the bank was not familiar with that they were going to place the checks on hold. Both checks totaled $8115.18. also neither check was over the limit of $5000 indicated on the hold forms that are required to be signed. It also bares to note that the reason indicated for the hold on the forms provided that the reason for the hold was due to a power failure. I visited the bank at 300, 330, and 445 respectively. On all 3 occasions at 2 different banks there was never a power failure as indicated on the forms. It seems that the branch managers do not enforce the requirements indicated on their hold forms as indicated and are a bit erratic on their enforcement. If I was not in compliance with the form I would understand but I was within all the ramifications from the forms. Also this is the 4th time in a row that I have attempted to make check deposits at NCSECU and each time the checks were placed on hold. The only instance out of the 4 was the last time in April 2022 in which the check presented was over the $5000 limit. Each time this has happened it has caused me financial hardship due to NSF or declined payments due to the financial institution being unwilling to deposit my checks 8n a timely manner.

      Business Response

      Date: 07/27/2022



      SECU has received this complaint and will investigate. If
      the consumer is a member of SECU, we will contact them directly.



    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a vehicle loan with this provider. The original loan was listed under my name and my ex-boyfriend as a co-signer. When I left this relationship and a DVO order was created, I submitted a request to take my boyfriend off my car loan. While this process started in September of 2021, an employee made a mistake (they have sent me emails and letters confirming this) they allowed my ex to change my entire banking account information to have my mail sent to him. My address was changed on my personal account, my ex was only on my vehicle loan. When I confronted them about this, they lied multiple times denying it but did eventually see that I was right. So, in a letter I got from this provider, from the months of September to December, my ex was receiving my banking statements. In the letter I received from SECU, they admitted this gave my personal banking account information, breaching my confidentiality. I have reached out multiple times about this to start the arbitration process, which they recommend, this has been going on for at least 1-2 months, they have yet to respond to me. Breaching of confidentiality is a major problem they have been negligent about responding too. Then, recently, I found out my ex was never even removed from the title of the vehicle. All the paperwork done to have him removed and he wasn't removed. They are "investigating" this right now to identify why it wasn't changed. I have more emails and such that I can attach if needed but wasn't certain of what all was needed right now.

      Business Response

      Date: 07/20/2022

      SECU has received this complaint and will investigate.
      If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 07/20/2022



      Complaint: ********



      I am rejecting this response because: I have asked them to review this for several weeks with no response. They have the evidence already. 



      Sincerely,



      ***** *********

      Business Response

      Date: 07/20/2022



      SECU
      has received this complaint and is currently investigating. If the consumer is a member
      of SECU, we will contact them directly.



      Customer Answer

      Date: 07/21/2022



      Complaint: ********



      I am rejecting this response because: I will not accept this response until I’ve been communicated with or a resolution has been made. This has gone on since September of 21. Secu has blatantly chosen to deny my request to resolve this matter and months have gone by. 



      Sincerely,



      ***** *********

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      State Employees Credit Union is charging me in over $500.00 in NSF fees. Absolutely absurd to have let my account get that far with outrageous charges. I am officially letting you know and am officially requesting you remove all of the charges wt this time. I have been a member since I was 16 years old. Final ask to remove the charges or legal actions will be taken from ******* Law Firm

      Business Response

      Date: 07/18/2022



      SECU has received this complaint and will investigate. If
      the consumer is a member of SECU, we will contact them directly.



      Customer Answer

      Date: 07/18/2022



      Complaint: ********



      I am rejecting this response because they have not contacted me or done as I requested. I even called their headquarters in ******* NC and they didn’t help then I called my local branch and they wouldn’t help even asked for a branch manager and she “wasn’t available”. They went to harassing me with voicemails and letters in the mail to silence.



      Sincerely,



      ******** *******

      Business Response

      Date: 07/18/2022


      SECU has received
      this complaint and will investigate. If the consumer is a member of SECU, we
      will contact them directly

      Customer Answer

      Date: 07/18/2022



      Complaint: ********



      I am rejecting this response because:it’s a generic message with no response which they have sent twice now.



      Sincerely,



      ******** *******

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