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Business Profile

Information Technology Services

Allbridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there. Back in June 2019 We bought the business named The Clown Motel ******* **, we found ******* Is old and outdated so we switched to ********* and signed a 2-year contract with direct TV along with we signed a contract with service partner company Albridge ( formerly known as ******** But never were satisfied with their service and receptions as we have 2 remotes for TV even though we bought all 33 new TVs they keep sending remote codes to sync remote but it never worked, some TVs working some has no signals most of the time which they never fixed so in last 4 years only 3-4 times a tech support guy came to property but the problem was remain same. As we switched from ******* to *********, we have no choice but to choose any other service provider in the market.Jan 2023 friend of ours recommended to take ******* so we called ********* for discontinue our services they said as your contract is over long time ago, so you guys are good to switch to *******, so we had ******* in February ****. May 10th **** Allbridge company sent us a email stating you owe us $ ****** we emailed back and said please check your record we paid every due before we switched to *******. Then **************** sent us an email again in August **** and saying you broke the contract as you signed for 5 years you must pay $ 11,338.29.Our complaint is that they did not give us a perfect service which caused us lots of hassles, issuing refunds to our guests, going through all kinds of resentments, embarrassment affected our business.When we signed the contract, we did not notice that they have 5 years contract contrary to 2 years contract with *********. We request you to intervene in this case and resolve the issue Thanks *********************

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1.20.2023 I received a call from one of our facilities that the ** Service was disconnected due to non- payment. The facility had already process the invoices but because the check had not arrived in time the service was discontinued. I was aske by the facility to pay using my credit card the total was $ ********. In the meantime the company had paid the November invoice of $ ****** and the check # **** for $ ****** was cashed by Allbridge. I have made several attempts to get a credit back to my credit card for the duplicate payment of $ ****** but the company just keeps making excuses or not even answering my emails.

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