Complaints

This profile includes complaints for Wyndham Hotel Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wyndham Hotel Group

  1209 Plainview Dr Raleigh, NC 27610-1316

• 

  Wyndham Hotel Group

  3212 S Memorial Dr Greenville, NC 27834-6719

• 

  Wyndham Hotel Group

  120 Old Dogwood St Hillsborough, NC 27278-2646

• 

  Wyndham Hotel Group

  450 Moye Blvd Greenville, NC 27834-2886

• 

  Wyndham Hotel Group

  5223 Page Road Durham, NC 27703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to Priceline to scheduled hotel stay for 04/25/2025 through 04/27/2025. On yesterday, 04/24/2025, I called the hotel to confirm my reservation. A man answered the phone with a foreign voice that I could barely understand. I asked him to confirm my reservation. He asked me my name and I told him and he said I did not have reservation with them. I called Microtel corporate office and asked them to verify and they verified. Today, 04/25/2025, I called Microtel again to verify just to make sure and was told my reservation was canceled and my account was notated not to rent to. FYI, I have been staying at this hotel every weekend for the last three months and have not had any issues until I spoke to this particular person. I asked him his name but I could not understand what he was saying due to his strong accent. I don't have a problem with them canceling my reservation but the professional thing that should have been done is I should have been notified.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A booked through *********** for this hotel looked at the pictures online and when I got to the hotel, you had to drive through a store parking lot they had homeless people everywhere you had to be buzzed in. They had plaques of glass around the attendant then when I go to the first thing I noticed is rust on the pipes above the bed. The room was small. There was a red spot on the wall in the bathroom then when you look out the window, it was likeovergrown brush, and just scary looking out the window. I was afraid in the hallway waiting on the elevator. I was a single woman by myself, the hotel was nothing that was shown in the pictures on the webpage, I called for a refund. I was treated very rude. They were told me that I had a non-refund policy, even though the hotel was nothing that was shown on their webpage and I pictures to prove it then I got to reading and they are known for people leaving and not staying and then not refunding their money and I thinkthats wrong to consumers when youre misled like That. They also charge you a $50 deposit and after two days you get that back which I did because Ive never stayed in the room.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a reservation for 4 adults. When we got there - they refused to honor the reservation but charged our credit card anyway. We were there at the expected time and the clerk told us our reservation was canceled. The charge showed up on our account and the manager refuses to refund it.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TERRIBLE LOCATION MY WIFE WAS ALMOST BARGED INTO THIS HOTEL no help no love for a women with a child they say they have a crib they dont. They lied and the room was dirty terrible cleaning crew kicked my wife out when baby was sleeping. Dont recommend this hellhole to anyone. No one was helpful at all. People at night were trying to barge into the room with my wife and baby sleeping. Terrible dangerous place place needs to close down they charge insane 74$ when a fricken marriot hotel charges 100$ insanity never staying at this chain ever again. Dont reccomend no love to anyone money hungry horrible place to stay stay away beware can get killed at night

  Business Response

  Date: 11/12/2024

  THE CUSTOMER HAS NOT INFORMED ANYTHING OR ANY INCIDENT HAPPEND TO HER OR SOME ONE BARGED AT HER DOOR TO THE ***** DESK IN THEIR ENTIRE STAY .

  THEY STAYED FOR THE ENTIRE NIGHT NOT INFORMING ANYTHING TO THE ***** DESK .

  THE CUSTOMER IS LYING ABOUT THE INCIDENTS TO GET THE REFUND .

  THEY ARE LYING ABOUT THE ROOM TO BE DIRTY WE HAVE ALL ROOMS CLEANED AND CHECKED EVERYDAY BY 2 HOUSEKEEPING .

  IF THE CUSTOMER HAD ANY PROBLEMS THEY SHOULD HAVE APPROACHED THE ***** DESK WHO WOULD HAVE BEEN HAPPY TO HELP AND ASSIST .

  THE CUSTOMER STAYED FULL STAY SO NO REFUND FOR THEIR STAY 

  THE DEPOSIT $50 WAS REFUNDED RIGHT ON THE SAME DAY OF CHECKOUT WE NEVER CHARGED $100 DEPOSIT WHERE THE CUSTOMER IS LYING AGIN .

  THANKS 

  MICORTEL INN & SUITES 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment with the Microtel Inn & Suites by Wyndham *******, *******, which I booked through Expedia. The pictures and intro on the website made it seem like a clean and safe hotel, but when I arrived, it was a total circus. There were drug dealers and/or addicts around the area and coming in and out of the building. One customer informed me that this ********************** is particularly for those that are homeless and being homed by welfare.I am not against welfare recipients, but if this is the type of clientele that the hotel caters to, then it should be made clear to customers so that they can decide if they want to take that risk. I was not made aware of this until I arrived, and I was very disappointed.I called Expedia to request a refund, but they told me that I would have to contact the hotel directly. I did so, and they told me that the only way to get a refund was through Expedia. I called Expedia back, and they told me that they would only give me a $50 refund. I am still without a safe place to lay my head, and I am very dissatisfied with the way that this situation has been handled.I believe that Expedia and Wyndham have a responsibility to ensure that their customers are safe and comfortable. I am very disappointed that they have not taken this responsibility seriously. I urge you to reconsider your refund policy and to take steps to make sure that your hotels are safe and welcoming for all guests.They are refusing to refund the money after their failure to give a safe environment to myself and a friend.

  Business Response

  Date: 07/12/2023

  we refindde full refund to expedia, guest need to call expedia to get money back, please tall guest call expedia agen and informe them propety refinded full amount to them, so guest get refund back, also informe guest, call propety direct af any question about refund afyer talk to 3rd party expedia--- ************

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We werecharged a 50 fee to cover any incindentials for our stay. Upon checked checking it was not removed. Days later we find that charge on our statement soit still had not been refunded.We called the hotel.They told use they had no records and we had to provide them a bank statement showing the charge. We provided that portion of the statement.The hotel tells ** they refunded the money to a different card not the one used for the transaction.Whos card ( which employee) did they refund the money to?We will contact the police for theft and fraud if this matter does not get quickly resolved.Overall we were going to give the hotel an positive review but then this mistake or fraud occurred and the hotel had ** spending our time and resources to correct this!

  Business Response

  Date: 05/31/2023

  There is no information regarding the reservation provided in the complaint. I tried to search a reservation under complainant's name but couldn't find it.

  Our system is designed to refund the incidental hold automatically up on check out. Secondly we can only refund to a card that was initially charged.

  I can further clarify this with a proof once I have some details about their stay.

  Please let me know how can I still address this concern.

   

  Thank you,

  *********************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20025555
  
  I am rejecting this response because:
  

  we stayed at the hotel in ************ ** mircohotel.  They required a 50 dollar deposit which was placed on card.  The card was in my wifes name.  ************************* .  The reservation was in both our names ***** *************************.

  Days after checking out we still had not received back our deposit.

  we checked with our bank and 50 was removed from the account but not returned.

  we Called the hotel and they demanded proof that they took the money.  We provided a copy of the bank statement which listed the withdraw to them.

  they admitted they returned the funds to a different credit card, with no explanation. They then returned our funds to our card.

  why are they returning funds to different cards than the card charged?

  and having ** prove to them that they did it

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/05/2023

  We do collect a deposit at check in to cover any damages or incidentals incurred during our guests stay. 

  When Mr/Mrs ***** checked in they happened to have the same last name as another guest in our arrivals list. Our arrivals are listed alphabetically and unfortunately Mr/Mrs ***** were checked in under the other guest name. Both of those reservations were prepaid - meaning the guest paid through a third party and for the same length of time. We collected the guests credit card for the deposit. The deposit was refunded the day of check out, but it does take 3-5 business days to go back to the guest. While this was unfortunate that we did not check Mr/Mrs ***** into their actual reservation, their deposit was refunded properly to their credit card as was the other guest with the almost identical name. We have provided proof of this to Mr/Mrs ***** and have tried to speak to them on the phone and by email about this situation. We have apologized, acknowledged our error, submitted proof that there was nothing malicious done, and provided proof that Mr/Mrs ***** did receive their deposit back. 

  Rest assured that measures have now been implemented to ensure this error does not happen again. 

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20025555
  
  I am rejecting this response because:

  When we contacted the hotel they would not believe us and we had to go thru the manhours, time and expenses of proofing to them that we never received back our deposit.  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservation for this hotel for 3 nights (February *****). When I arrived I realized the hotel was further from where I needed it to be so I only wanted to stay for one night. I asked if I would get a refund for the two nights if I only stayed one night. I was told by two people (I dont have their names or a written form) that yes, I was only going to be charged for one night. I was charged for 3 nights and they dont want to give me the money back.

  Business Response

  Date: 03/27/2023

  Hello Montse Ginebra,

   

  This email is in response to the complaint we received through BBB.

   

  I would like to inform you that in our system, it shows that you stayed for 3 nights and therefore we charged you for the entire stay. For us, the room was occupied by you and we didn't know when you left. Since you decided to check out early, we would gladly refund you for the remaining nights provided you should have stopped by at the front desk on the actual day of your check out and physically checked out. It seems, that was not done so therefore, we were un aware that you had actually checked out.  Since your reservation is a pre-paid reservation through a travel website, we can not process a refund to you directly.

  Hope that satisfies your concern.

   

  Thank you,

  *********************

   

  Wingate by Wyndham
  5223 *******
  ****** ** 27703
  Ph: **************
  Fax: **************
  www.wyndhamhotels.com/wingate

   

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to ****** to visit friends for the long weekend on Labor Day weekend. We booked the hotel on 8/25/22 for the days 9/3-9/5. We arrived to the hotel at 8:55pm on 9/3 and waited about 8 mins for the person to come to the counter to check us in. He advised us he had 2 different rooms available. A single handicapped room on the first floor and a double on the second floor. We opted for the 1st floor since we had our 2 years old with us and for ease of not using the stairs. We enter the room and we see the carpet is missing whole patches on the floor and torn to pieces. My toddler pulled on the sink and it was coming out of the wall! NOT SAFE FOR CHILDREN! So I went back to the front desk to go ask if we could see the other room on the second floor. He hands me keys and I immediately see black and yellow stains on the comforter on one of the beds. I go back down stairs and tell the receptionist that their are stains on the comforter and that I’m going to go discuss with my husband if we are staying or not. I go get my husband and we choose to leave. I then wait another 15 minutes while the receptionist was checking other guests in and advised I would like a refund. He advised he couldn’t for that night but could cancel my reservation for 9/4. So we went to the ******* *** right next store and was a lot more pleased. Next day I call corporate and they stated I need to discuss refund with property. I call the hotel and speak with ******** and she stated the owner said I couldn’t be issued a refund because we were there for over an hour and the bed was messed up. We put the sheets back the best way we could. My toddler was on the bed because with chucks of carpet missing I didn’t want her to step on a staple or something. I have time stamps from an app we use ******* that we were there a total of 31 minutes to be exact and 25 mins of that was waiting on the receptionist. I would like a full refund for this awful service. Bad way to do business.