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Business Profile

Orthopedic Shoes

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/2023 I took my 87 year old father out to purchase a pair of shoes. He had seen the tv ads for The Good Feet Store and thought that he'd be able to find shoes there. The young salesman sat my dad down and fitted him for orthotics. The salesman was charming and my dad liked him and felt obligated to buy a system of shoe inserts which he promptly realized he'd never wear. He spent $1,447 on orthotics, plus the pair of shoes.This morning I returned the unworn orthotics (which he did not need in the first place) and asked for a refund. I was told that store credit was the only option which I reluctantly accepted on my father's behalf. I have no argument with the folks that work in the store. I understand they have to adhere to corporate "policy". My issue is that I feel my dad was gullible and felt pressure to buy orthotics when all he needed was a pair of shoes. I am disappointed that the store would not do the right thing by refunding his money for an unworn set of orthotics that they can turn around and sell to someone else. He is now stuck with store credit he cannot really use. He has been very upset by this and I am concerned other elderly folks are being taken advantage of.

    Business Response

    Date: 03/14/2023

    Please view attachment for our response.

    Customer Answer

    Date: 03/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

The Good Feet Store is NOT a BBB Accredited Business.

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