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Business Profile

Pet Photographer

Pet Paintings by Nicole

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Photographer.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was confirmed by ****** on 8/11/22 and I have not received a single update or photo as she stated in my order confirmation.
    I paid Nicole $90 for her service plus the $80 pair of Van’s (shoes) that I sent her to paint.
    She does not respond to emails so this was my only resort.
    I’m afraid to cancel my order because I fear that she will charge a cancellation fee and/or not return the shoes.

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2022, I ordered a custom pet painting of my pet on a pair of **** from Pet Paintings from Nicole. The charges were $91.50. I received an email from the company with my order number and what address to send my **** to be painted. (See attached email). The email also stated that the lead time for my order was 3-4 weeks, meaning my order should have shipped by October 6, 2022.

    I ordered **** shoes directly from the **** website and had them shipped directly to the company per her recommendation. These charges were $64.35 (See attached email). The company confirmed they received my **** (see attached email).

    On November 10, 2022, I emailed asking for an update on my order. I received no response. On November 19, 2022, I emailed again asking for an update on when my order would ship. Still no response. (See attached emails.)

    Many people on ****** review have the same complaint about this company in the past few weeks. Her old reviews were great, but recently she is ignoring customers and not fulfilling orders as promised.

    I am asking for a refund through my credit card companies for her services and for the Vans.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transaction: August 9th $103.50 (needed to purchase shoes from an outside merchant for services $61.16) August 22md for $33.75.
    I contacted the seller on August 1st to verify that I would be able to receive a shoe pet portrait by October 16th for my girlfriends birthday. I was assured by the owner my purchase would be sent by the end of September. I ordered a Harry Potter pet portrait that had a guaranteed shipment date of August 26th. I was emailed by the owner September 8th that she had delays but would ship my product early the next week. The owner then stopped replying to my emails. On September 22nd, I was told that the portrait would be shipped by the 29th. I have never received this order. Most of my emails were not responded to and then I was told on September 26th that she had not started my order. After weeks, I got a preview of my items one of which was of a different dog, and the pet portrait was unfinished and poor quality. I have never received these items. I informed the seller I wanted a refund for my items because I would not get them in time. She did not respond. I emailed to say I would move forward with a dispute with my bank if I did not receive a refund and never got a response. She now will not send the shoes I had to purchase for this order from a separate company that cost $61.16.

    Business Response

    Date: 10/25/2022

    Customer ordered a custom pet painting that is nonrefundable due to the custom nature. Attached is a screenshot of my online store's policies mentioning the Returns Policy + Artistic License Policy.

     

    Returns & Exchanges


    Unfortunately we are not able to accommodate returns. Each piece is entirely hand painted and no artwork can be returned due to this custom nature.


    I cannot be held liable for any shipping issues if custom art is damaged during shipping from their end. I will not be able to provide refunds for any issues under this basis.

    Responsibility of all shipment damages or loss is the responsibility of the shipment company and all cases should be sent directly to the shipment company USPS, UPS, or FedEx.

     

     

    Artistic License Contract


    By participating and purchasing from Pet Paintings by Nicole (the “Site”), a user is agreeing to an Artistic License Contract.

    The Artistic License Contract states that all artwork is created by hand and to the best of the artist’s abilities. No edits can be made due to stylistic requests.

    Artist retains all copyrights in the creation of the artwork. Design is final and no edits will be made. Artist retains full copyright of all artwork. Artwork may not be used for sales or business purposes.

     

    The order has been completed + shipped. The USPS tracking number is: 9405509205568880884356. Attached is a copy of the delivery notification via USPS.

    Customer Answer

    Date: 10/26/2022



    Complaint: ********



    I am rejecting this response because the quality of the items was far below what was pictured. Both items were clearly unfinished and did not accurately represent the dogs sent. The issue is also the repeated violation of shipping agreements with no communication or remorse. This owner blatantly lied to me and ignored me and took advantage of my understanding. 



    Sincerely,



    ****** ******

Pet Paintings by Nicole is NOT a BBB Accredited Business.

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