We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Cardinal Points Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Cardinal Points Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cardinal Points Imaging has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a procedure done at this facility on August 9, 2024. I was told my co-pay was $1000 which I paid. The insurance stated my co-pay is only $30. The insurance sent payment and was received and cashed by the company on September 4. I have called four or five times to inquire about a refund for the amount that I overpaid. No one will call me back or even give me an option of someone else to talk to. Billing says that they dont have any record of this information.

      Customer Answer

      Date: 03/28/2025

       
      Complaint: 22525097

      I had a procedure done on January 24, 2025. I paid a co-pay of $138. My insurance paid this company on February 18, 2025 andstated I had no co-pay. When I called to ask for a refund of my $138. I was told I did not pay it. Even though have a receipt And documentation on the *** card that was used. I want my $138 back.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Brain MRI in 2023 I set up a payment plan with Cardinal Points to cover the balance after the Ins paid - it was automatically taken out each month. On October 30 I called to confirm that the payment plan was complete and found out that I had a credit- Cardinal Points uses a 3rd party billing service and the one I was dealing with is called Pinnacle Health Services of ** so I inquired about it and was told that they would refund my original payment they had on file. On 11/13/2023 I called again and was told it was not processed because they needed to send a check and to allow **** days - on 11/30/2023 I called again and got the same story except this time was told that it was still waiting to be approved and that would be on Dec 4th and then a check would be sent. On 12/12 got the same story but was told they would escalate the matter and gave me ticket #****** - still nothing - 12/29/2023 - I asked to speak with a supervisor and her name was **** she said she was going to escalate it and that I would get a check within 10 days on 1/18/2024 I decided to contact someone at Cardinal Points and see if I can get some help. I spoke with ************************* who is the scheduling supervisor she was nice and told me she would send my info to their in-house contact *************************** in the ** office and would have her contact me. I never heard anything so I called ****** back on 1/22/2024 and left her a message did not hear back, called again on 1/24/204 and left ****** another message. No callback. Today 1/25/2024 I called and asked to speak with someone else in charge I was transferred to the director ***** and I left her a message. At this point, I am starting to think something is very very wrong with this practice and **************** This seems very shady and a big red flag!!

    • Initial Complaint

      Date:01/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a partial refund of payment made by me to Cardinal Points Imaging through Pinnacle Health Services of North Carolina, LLC.I received a health care service at Cardinal Points Imaging on March 21, 2023.I received a denial of payment from my health insurer, Aetna/CVS. I judged this denial to be in error, and I contacted ***** on April 8th, May 8th, May 30th, May 31st and June 22nd to work through my concern. While working with Aetna, I provided payment to Cardinal Points Imaging, through their billing agency, Pinnacle Health Services, on June 12th, for the total amount billed of $599.52 by personal check.When I spoke to Aetna on June 22nd, they indicated that they had re-processed our claim and that we should expect a refund from Pinnacle Health Services of $317.41,On August 15th, I spoke to **** at Pinnacle Health Services, ************, because I hadn't received a refund. He indicated that the refund would be processed.On October 27th, I spoke to **** again because I hadn't received a refund. He indicated that ***** had paid Pinnacle Health Services on my behalf and retracted the payment on the same day, so I would receive no refund. I spoke to ***** at Aetna the same day.On November 3rd, ***** called back, indicated that ***** had made payment for the correct amount of $282.11 under their contract with Cardinal Points Imaging, and that Cardinal Points Imaging had overbilled me by $317.41. ***** added **************** of Pinnacle Health Services to our phone call. ****** stated that I was owed a refund of $317.41, and that I would receive payment in 4 to 6 weeks. It has now been ten weeks since the second time I was assured a refund of $317.41, and five months since first assurance of refund, and I have received nothing.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My original appointment for lumbar spine *** was Nov 28, 22 when I had insurance. Someone in the office cancelled this appointment and put someone else in. When I arrived I found out I could not have the *** that day. They rescheduled me for Dec 16 at 8 am. I specifically asked what the charges would be because I would not have insurance in December. I was told $700. so I went ahead with the ***. I paid 200 down and would pay the remaining 500 later. Now they are billing me for ***** (the insurance rate). I have contacted them at least 4 times about the bill and they keep telling me they will adjust it and send me a new bill. NO NEW BILL YET...I am willing to pay the NON-INSURED rate but not the insured rate because I did not have insurance during December. Please help me resolve this. It is causing me extreme anxiety and grief.Thank You *************** ************ *******************

    Cardinal Points Imaging is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.