Complaints

This profile includes complaints for Lamberts Cable Splicing Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lamberts Cable Splicing Company, LLC has 5 locations, listed below.

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• 

  Lamberts Cable Splicing Company, LLC

  2521 S Wesleyan Boulevard Rocky Mount, NC 27803

• 

  Lamberts Cable Splicing Company, LLC

  1800 N William St Henderson, NC 27536

• 

  Lamberts Cable Splicing Company, LLC

  504 N Layton Ave Dunn, NC 28334-3928

• 

  Lamberts Cable Splicing Company, LLC

  11176 Virgilina Rd Roxboro, NC 27574-6879

• 

  Lamberts Cable Splicing Company, LLC

  PO Box 563 Sharpsburg, NC 27878-0563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** hired ******* cable splicing to move some fiber optic lines that are hanging on a pole in our neighborhood. The *************** company has been told they would fix the issue but they havent.

  Business Response

  Date: 03/07/2025

  To Whom It May Concern,

  In response to this Complaint, ********* has replaced the pipe and cable at issue and is in the process of having the remaining aerial lines removed as permitted by the requisite power company.  It is our understanding that Complainant is satisfied and that this matter may be closed.  Please let us know if anything else is needed.  Thank you.

   

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22985568
  
  I am rejecting this response because: there are still 2 locations where the line crossing the street are pulled up by a rope. Thank you 
  
  Sincerely,
  
  ****** J ******

  Business Response

  Date: 03/12/2025

  Dear Sir/Madam * the remaining lines at issue were removed on March 11, 2025.  This should have taken care of all of the customer's concerns.  Thank you.

   

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** J ******

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamberts cable splicing drove large boom truck with dually wheels through my front yard and also through a previous fiber optic installation and my ditch leaving large ruts and damage. Have had 14 emails as correspondence over last 2-3 months. The person that handles their emails has responded to every message until I finally said Id file a ********************** report. The company hasnt contacted me at all about repairs or compensation if I fix it myself. I was assured by **** *******(person handling their emails) that I would be contacted about fixing this issue.

  Business Response

  Date: 12/16/2024

  Dear Sir/Madam * please be advised that, while the alleged damage appears to have been the responsibility of one of our subcontractors, *********************, we have nonetheless reported this matter to our liability carrier to obtain an estimate and resolve the matter with ************************ has been advised of this plan and has voiced his appreciation for it.  Please let us know if anything else is needed.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a contracted company running cable lines for ******** They ran ******* cable throughout my neighborhood (*********) in *************, **, in July 2024. They dug on my property (I do not use ******** so not my cable) and run cable through my yard and under my concrete driveway. They left my yard a mess of gravel and rock, killed the sod, and did a bad job of filling the dirt. Worse, they cracked and broke my 1-year old concrete driveway. I was on vacation that week and found this when I returned home on July 19th. No note was left, no attempt at contact was made to notify me of the damage done to my property, although they did leave such for my neighbor when they damaged his. The only difference there was he was home when they did it and confronted them about it. For me, apparently, they thought they could get away anonymously. I had to investigate this when I returned home, finding out who dug on my property and damaged it. First, I contacted ******* and put in a ticket. They sent someone to come by and look at it and acknowledged the damage and said they would contact the contractor (Lamberts). It took a couple weeks and another follow-up with the ******* Supervisor before someone identifying themselves as an employee of Lamberts called me. I told him what had been done and he said they'd be by the next day to look at it. Never saw anyone come by and there was no return contact. I contacted the Supervisor at ******* twice more since, and on the second message threatening legal action, he replied that he was contacting the contractor. He replied later that they'd be reaching out to me. Hasn't happened. It's been in excess of 1-month and my property is still damaged with no one offering to repair.

  Business Response

  Date: 08/19/2024

  This is *********************** with ******* Cable Splicing, and I handle the claims for the company. I will send this to the proper supervisor for resolution. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamberts Cable Splicing came through my street from October to November 2023. They were working for Brightspeed installing fiber lines underground. My yard was dug up and tunneled through without my permission. The crew left my yard a mess, huge holes that were not compacted in four areas, dirt and rocks left on the bare ground and they parked their vehicles on the wet yard causing ruts that killed the grass. I contacted the Harnett County Commissioners in early November 2023, ****************** stated that he would reach out to the company and have my yard restored. I received a call from a man who said he worked for the company. He stated that they would be back in the spring to repair the damage. Since November 2023, I have made several calls and sent several emails, including photos, over the past 5 months, trying to get my yard repaired. ************************* of Brightspeed called me and stated that the crew told him my yard was fixed, it was not! He then stated he would have someone come out to look at my yard. In the meantime, a couple of guys were on my street working on the cable (early April 2024), I approached them about my yard. Because they did not speak English, they put me on the phone with their supervisor who told me the yard would be fixed and asked them to take photos for him. Again my yard was not fixed. Today, April 29, 2024, I received an email from Lamberts asking for my address and what damages I was requesting to be fixed. This was the first communication from Lamberts.

  Business Response

  Date: 04/30/2024

  I, ******************************* handle the claims for Lamberts Cable Splicing.  I just received her claim on Monday, April 29, 2024 and sent ********************** an email requesting her address and issues as I was not provided that information.  I assured her she had the correct person to take care of her issues and I shall contact her and will contact our supervisor as well to resolve her issues.

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21641572
  
  I am rejecting this response because: On April 11th, ************************* of Brightspeed called me. He stated that he reached out to the cable installation crew and was told that they already fixed my yard. I told him that was not true. On April 30th ************************* sent me an email stating that the crew was at my house to fix the yard two times and he was not sure what more he could do. My yard was not fixed, not once, not twice, not at all. I emailed ********************** to inform her of Brewers email and that he was incorrect. I have been more than patientthis has been going on since November 2023.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/03/2024

  ********* did not receive the claim until 4/29/2024.  I sent her an email requesting her address and photos of the damages.  She has an appointment with our supervisor on Tuesday, May 7, 2024 for resolution.

   

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21641572
  
  I met with a ********* employee this morning. May 6th. He sent me an email afterwards stating that a landscape company would be fixing the yard by the end of this week or early next week. Due to past experience,  I would like to keep the case open until my yard repairs are completed. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago, ******* Cable Splicing dug a trench through my property to run cables for Century Link. At no time did they notify me or ask permission to dig on my property. During the digging of their trench, they cut through several sprinkler lines and also cut through my underground electric dog fence. I have made 6 different calls to resolve this issue and the company continues to route me to new people with the promise to resolve it. I am trying to work to fix the property they damaged.

  Business Response

  Date: 03/22/2024

  I am waiting for a reply from the subcontractor as it will be up to him as to how he wishes to proceed...It is my understanding ******************* gave the crew permission for the repairs...

   

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21465747
  
  I am rejecting this response because: after several attempts to have someone from the company contact me to resolve the issues and several promises of phones calls to me, I have never received a phone call. Yesterday after another phone call from me, I was able to be routed to the third different employee of the company that I have spoken too.  He is a local supervisor and has committed to have someone come out and resolve the issues this Friday. If this occurs, I will happily close out this issue as resolved. 
  

  My hesitation for closing it out before they arrive is due to the experience I have had and the lack of follow up from the company so far.  I am hopeful I have finally spoken to the right person and it will get resolved  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/28/2024

  ******************************(HRTeam) Mar 27, 2024, 17:25 ADT This request has been sent to the appropriate department for follow up. Thank you, HR

  
  

  Customer Answer

  Date: 03/29/2024

   
  Better Business Bureau:
  
  The company came by today and resolved all the issues.  The team was very respectful, helpful and fixed the issues quickly.  I am satisfied and the claim can be closed out.  Thank You.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright speed had ******* cable to put down cable to my house, contractor came out while I was away and cut my main power line into and also ran cable thru my sewer line, contact bright speed and they turn it over to *******, got a emy from ******************************* and after several emails she call my phone telling that they need paid recipient not a invoice and got very nasty on phone so I hung up, sent her a email back asking her not to call me with that nasty attitude again, ******* is not willing to pay for damages, they came on my property to dig without location of wai, sewer or power and cut into my property the power and sewer all I ask is for my money to be repay, if this continues I will have to sweek legal action. *** let ******* or contractor on your land for it at your own risk unless you have the means to seek a lawyer as I do, I feel for people of are poor and get run over by companies as ******* . Oh I tried to upload pics but luckily for ******* it wouldn't upload but I will keep all texts from contractor and pics

  Business Response

  Date: 03/12/2024

  ************************* sent me, ******************************* a self generated invoice from his business (************************* Trailer & RV Service & Repairs) in the amount of $5,248.00.  I spoke to our subcontractor and they had been speaking of settling for $1,800.00.  I called asking for the receipts for materials used and photos which is customary prior to resolving any claim with Lamberts Cable Splicing.  The invoice is dated March 11, 2024, which will be up to our subcontractor to handle.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamberts requested access to my property post no as ******* technicians and did not inform me that they were contractors to *******. They did not inform me that they were going to cut all of our lines. They did not plan to have ******* reconnect the service after they disconnected the service. They informed me that ******* would come out within an hour to fix the services but that was a lie as ******* had no record of the service being completed. Now I am without service and no way to resolve the issue. The person at Lamberts that called me was ****** at *****************.

  Business Response

  Date: 11/21/2023

  I shall make contact and resolve their issues...

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamberts fiberoptic company has been installing fiberoptics in my neighborhood using machines for digging and trenching the ground. My home is situated at the end of a dead-end street and they have continued to leave piles of dirt, rocks and debris directly in front of my drive at the end of each work day; resulting in a slashed tire on my vehicle while exiting my property to run errands. I called Lamberts head office ************ in Noth ******** on October 30th at 2:14 p.m and explained my problem. They informed me I would need to contact the field manager for my area which is **************** ************ whom I called at 2:22 pm that same day and explained my dilemma and **** assured me he would resolve the issue. Not hearing from **** I sent him a text and again he told me he would get this resolved and I have not had a return call since. I called Lamberts in ************** and they gave me the Manager for the **************** ******************* ************. I called **** on November 2nd at 11:06 a.m and left him a message of what has happened and the damage that accured to my tire. I haven't yet recieved a reply from ******************* as of November 8th or anyone from Lamberts ?? Besides the fact that Lamberts has left a mess behind in my neighborhood and doesn't seem to have any respect to clean the streets and respect homeowners properties they have moved on and left the homeowners to cleanup and repair any damage they caused at the cost of the homeowners. I don't feel it should cost me money out of my own pocket and have to clean my street for Lamberts careless and sloppy work performance. Lamberts also broke are water main two separate times leaving the neighborhood without water for hours on end and putting the surrounding neighborhood and myself on a boil water notice for several days because of there incomptent , unorganized work caused by there employee's and company.

  Business Response

  Date: 11/09/2023

  I will make contact with him and resolve accordingly...

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently spent hundreds of dollars resurfacing my driveway. Lamberts Cable Splicing Company comes in to install cable under my driveway and using my driveway as their headquarters and storage for their equipment. Upon leaving, the end of my driveway, when it rains is now muddy with ruts. Additionally, *********** is blocked with dirt/mud causing minor flooding, the neighbor's mailbox is leaning, and a traffic cone remains. Lamberts needs to come back and clean up their MESS and repair my driveway (gravel) to its former condition. They cannot damage people's property and leave as if everything is OK.

  Business Response

  Date: 04/11/2023

  I will call customer and get this resolved...

   

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamberts has a contract to bury underground conduit along and under every road in this section of Sarasota County. ON Sept. 1st they did our street. They came with a large, heavy, specialized piece of equipment which they drove onto my property. Then they maneuvered it around until they got in line to drill under our street. In doing so, they had driven their equipment over my main water line and shattered it.IT was raining while the crew was working, and continued to rain the next day, so no one noticed the water flowing out of the ground. On the morning of Sept. 3rd, I went outside and noticed water flowing and called the county. IN the meantime, we noticed our water pressure had diminished greatly . A service man soon arrived and inspected the watermain. he informed me the main was broken on my side, so it was my responsibiility to get it fixed.AS this happened while Lamberts was working on my property I called their office several times and left messages that were not returned. On Tuesday Sept. 6th, after still not receiving a response from Lamberts, I drove around looking for their crews and asking to speak to the boss. I met *****************************, project manager. he came to my house, inspected the damage and the tracks of their machine. he agreed the damage was caused by them. he apologized and said he would get it repaired that same day, and he kept his word. A plumber and crew came that afternoon and fixed the pipe. I thanked ***** and I asked him about the water bill for all the water that was lost. he told me to give him a copy when it arrives and they would take care of it. Some weeks later I provided him my water bill for over 2600.00$. the next day he came to tell me his company had nothing to do with breaking my water line, and refused to pay the bill! as this was an agreement as evidenced by them fixing the damage they had caused, they should be held accountable and pay for water lost from the pipe they broke. H.elp you can give will be appreciated

  Business Response

  Date: 12/08/2022

  ********* will look into this complaint and speak to **************************  I will respond once I have spoken to him.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18538531
  
  I am rejecting this response because It offers no resolution to my complaint. I had a call from a ***********************, said he was ceo of Lamberts. told me he was holding a copy of your letter, was ashamed of the way it was not handled and he would take care of it that day! I have not heard from anyone since!! therefore I do NOT accept there non-response.

  I was very impressed with the power your BBB has. I could not get them to even answer the phone, but they called me as soon as they got your complaint. great to know your watching out for us. Thank you for your continuing help on this matter

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/14/2022

  My apologies...We take these complaints very seriously...I am sorry but **** and I both are on vacation this week...I thought he was going to handle this on Friday...I assure you this will be handled on Monday, December 19th...Again, My apologies...

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************