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Business Profile

Exercise Programs

Workout Anytime WakeForest-Rolesville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my membership with this location over a month ago and they are still charging me. The owner is not responsive at all. I have tried to settle this directly with him, but its not working. Many others are having the same issues. This is bad business!

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was explained that I was signing up for the basic plan and that I was only paying for the key fob as a one-time fee. I work for the Town of ********** and the gym was supposed to be a free option through human resources. A month later, I was billed for premium ($18.99). I was shown no contract when paying for the key fob. I attempted to call the manager **** ******* ************** and left voicemails regarding this. I also emailed them ************************************************************** and received no response. I finally saw the manager inside of the gym and requested he fix my account. He did fix my account. When I asked about being reimbursed for the past two months, he said I would have to take that up with corporate. I contacted corporate ************** as instructed. They stated that I could send them an email at ************************************************** and they would forward to ****, but that it is only the local franchise to make this right. Workout Anytime in **********'s business practices are lacking to say the least. ****** reviews show many with the same issue along with many coworkers from my job.

    Business Response

    Date: 09/26/2024

    Good morning, we have been very understanding with this guest. All guests have to sign their agreement for a total of 6 signatures before an account is activated. The signature pad shows all information included on the contract they are signing. Unfortunately, we are not responsible for a guest not reading what they sign. We explain in detail about the membership and signatures. 

    The guest was not told that she needed to contact corporate. When she asked for a refund, we informed her that we would need to get approval because you were under a contract, but that we didnt see it being an issue. 

    The guest became noticeably more irritated that she did not receive the response that she was looking for and began telling staff that we needed to physically print contracts for customers before they sign. When we explained that all guests see their contract on the signature pad (as technology has improved over the years and most major chains have gone digital,) along with providing all contracts immediately after signature to the customers email and a ***** clause, we advised that if she had any recommendations, we were more than open to suggestions and that she could reach out to corporate, but we could not make that kind of change for a franchise.

    We have refunded her 2 payments of $18.99.

Workout Anytime WakeForest-Rolesville is NOT a BBB Accredited Business.

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