Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traveling Mailbox has removed my honest ****** Maps review. If you cant see the link, I screenshot pictures of my review and the owners response. The text is too many characters for this field. ************************************************* The address they sold me IS an iPostal location, please see for yourself. When I researched moving my address to a location out-of-state with me, all of the available addresses for Traveling Mailbox are at other business locations. They dont have storefronts, they sub-contract. Thats why you cant physically receive your mail or packages at the address you pay for. My review is not in any way factually false.Businesses that fail to meet the most basic services that they offer shouldnt be allowed to silence my experience (and how many others?)President ****** ***** solicited for my feedback multiple times. Then punished me for delivering it. Then didnt want anyone else to know. Please restore my ****** review, submitted within all appropriate guidelines.

  

  Business Response

  Date: 05/27/2025

  Good Morning,
  We are very sorry that this customer is confused. We offer customer service 7 days a week if the customer needs to call in and speak to us. 
  1) We do not use iPostal1. They use locations in the same way that we do to provide our services but we are not affiliated with iPostal1. 
  2) We are Traveling Mailbox --- customers view their postal mail online and have it forwarded anywhere. 

  The customer asked for a refund as they were not satisfied with the services and we have already provided that to the customer. Otherwise, I am really unclear on what the customer is unhappy about. I am not exactly sure what they are unsatisfied with personally. 

  Customer Answer

  Date: 05/27/2025

   
  
  Complaint: 23376062
  
  I am rejecting this response because:
  
  You have still not bothered to read any of the feedback I have given you. (Since you still havent responded to it.) Lets try again, friend! There will be a test. More information from me wont make any difference if you refuse to read it.
  
  I already specifically explained my problems with your service, app, website, customer service. Please refer back to my original email or the review you flagged because how-dare-I-do-this-to-you! or refer back to the pictures I provided of that review in this BBB complaint. If you have specific questions about my specific feedback to improve your service Id be happy to answer them! Completely dismissing legitimate issues within the system youve created sure is a weird way to show how much you care about the quality of your service!
  
  I dont have a problem that you use other businesses storefronts and employees (which already cuts down on your costs and maximizes profit.) Im aware iPostal and many others do the same. YOU, however, seem to want to keep this fact hidden. You FACTUALLY denied it. Weird! MY problem is that its the only part of my feedback that you understood. Its weird that you denied it and then pleaded ignorance about everything else I said when listing the specific failings of Traveling Mailbox. Using other businesses storefronts sure does conveniently put an additional degree of separation between an apathetic President and the deceived consumer. Your system is deeply flawed and you dont care.
  
  Because youre so confused about the functionality of Traveling Mailbox. Please allow to explain even more! Like my words will fix your ignorance. I needed a refund because, like my original email said: NOBODY WANTS TO PAY FOR THE SAME MAILBOX TWICE. And neither your website nor customer service would allow me to pay three weeks early to extend my annual subscription. The website was happy to provide the option to do it early and to take my money and then automatically started that new subscription the day I paid for it rather than in three weeks when the old subscription expires. I immediately canceled it and waited patiently for my refund. No refund was issued at that time. The technology must be programmed to perform this way if Traveling Mailbox cannot see what the problem is.
  
  Then I listed all the additional failings that led me to be emailing President ****** ***** for this refund after you solicited for my feedback. Twice.
  
  Then you spitefully closed my account. Then flagged my ****** Maps review, both of which seem to be a common practice. Your only response seems to imply Im just supposed to be grateful I got the refund at all after all that trouble.
  
  Mail crimes are felonies for most folks. Im sure everywhere youve failed to fund the quality of your service, youve paid lawyers handsomely to include language in the consumers contract that forgives you for these types of offenses. But, again, its weird that you refuse to take these failings more seriously since everybody else does.
  
  Dont send unsolicited automatic emails asking for feedback to the president, if you wont even try to understand. I wouldve been happy for the refund and a simple, sorry for the trouble. Get someone with less entitlement and more customer service skills to answer your feedback. Please tell me what is two plus two? I dont even believe anyone at Traveling Mailbox will actually read this either so if the question from my previous sentence isnt answered, well know!
  
  If you cant actually provide the most basic services you offer, people should know that you dont care about your customers after you have their money so they can make informed decisions. Have you heard about fair market value? You dont have to answer that one. 
  
  Do better.
  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/02/2025

  Good Morning,

  Unfortunately I feel that ******* *** be really confused about something or perhaps something didn't get explained clearly. 

  1) You have had an account with us since 2022 that renews monthly or annually, however you pay (You get two months free when you pay annually). 

  I am very unclear about your statement regarding the need to extend and not pay twice for the same mailbox. Very confused about that entire statement. You'll need to help me out to understand that. 

  Being you had an account with us for over three years and everything was running smoothly, I am very unclear why the relationship had to turn so sour. 

  Please feel free to let me know. 

   

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23376062
  
  
  I am rejecting this response because:
  
  
  You havent bothered to read the last response either which further explains YOUR CONFUSION with the many failings of your product. I told you there would be a test. A did-you-bother-to-read-it test. You failed. I included the question what is two plus two? To allow you to earn back some trust or confidence in your efforts. But you failed. Again. At least youve seemed to have finally looked up my account this time. Ill pretend thats progress. 
  
  That being said, youve been so extremely ridiculous, Id be happy to explain better/reiterate my already specific account for ********************* record. 
  
  
  My annual subscription expired 4/17.
  
  On 3/26 I paid for another monthly subscription for the exact same mailbox/address.
  
  Traveling Mailboxs system started that new monthly subscription 3/26 and was due to end 4/26.
  
  I cancelled it immediately. Because NOBODY WANTS TO PAY FOR THE SAME MAILBOX TWICE.
  
  What part of that are you unable to understand? If you pay for an additional month but you only receive an additional nine days, that is a clear source of dissatisfaction.
  
  Even though I cancelled it immediately, no refund was issued. But because I canceled the subscription, super-concerned ********* ****** ****** account emailed me for feedback as to why Im leaving Traveling Mailbox. Twice.
  
  I waited patiently for your system to handle the refund, since even the president of the company is aware the payment was cancelled and no additional payment was made, but your system is programmed to rob people and then make them beg for their money back. Otherwise youd consider all this a problem. But you dont see why a person would not appreciate this
  
  
  On 4/13 I called customer service, described on your website as sales and support for my refund and to pay for the monthly subscription to begin on 4/17. They said there no billing support by phone. *** doesnt it say that on your website? Why are you so comfortable with these failings that waste everybodys time? (That being said every time Ive called your customer service theyve lied to me so not sure if this information is even remotely true or a result of the quality of training provided.)
  
  Customer service insisted that I email your standard support for my billing issue. 
  
  Customer service also insisted the only way to get my former annual subscription and current monthly subscription to run consecutively rather concurrently would be to pay for the monthly on 4/17. Never had to do that before but, sure, whatever you say. 
  
  
  So I did as I was instructed. Contacted standard support by email and also included the most honorable ********* ****** ***** because hed (automatically) sent two emails SEEKING FEEDBACK about why Im leaving. Promising a personal response. 
  
  I explained, not leaving just trying not to pay for the same mailbox twice. I also, generously detailed the failings that led me to include Mr. ********* ****** ***** of-the-most-high on the email about my refund.
  
  The seriously dignified and absolutely regal ********* ****** ***** responded by closing my account on 4/17.
  
  Weaponized incompetence, at best.
  
  
  I wrote a ****** review, screenshots included in this BBB complaint, Traveling Mailbox flagged it for removal even though everything I said was FACTUALLY TRUE and within posting guidelines.
  
  
  No one from Traveling Mailbox will bother to read this, let alone bother to comprehend it. Because they dont care about the quality of their product at any step along the way or the trouble they create for people trying to use it.
  
  When Traveling Mailbox ignorantly responds back because IM so confused, Ill try to use smaller words and can include more pictures. 
  
  Im not going to be silenced because its inconvenient to a grifters ego.

   

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/09/2025

  Hello,

  Unfortunately it just seems like you were really confused on how it works and rather than working with our team for a resolution, you asked for your account to be closed and refunded. You asked for a refund which is what I provided to you. 

  We provide customer service via Phone, Live Chat, and Email including billing support. No idea where you came up with the idea that we don't offer billing support via phone. We may have asked you to instruct us to do something via email but it seems you were really confused about changing your plan from annual to monthly. 

  We apologize for the inconvenience. Your account was closed and refunded per your request. You seemed to have multiple other issues with our services as well so we hope you find a more suitable provider to fit your needs. 

   

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TravelingMailbox fraudulently charged my credit card for a service that I didn't ask for, and that they advertised for free.TravelingMailbox advertises on their website and agreement that shredding mail is free of charge. When I noticed mail shredding was not free, I closed my account because the service was no use to me.A month after I closed my account, my credit card was charged $500 for a mail shredding service that I did not authorize.After contacting customer service, they instantly closed my request with spelling and grammar errors without any support.

  

  Business Response

  Date: 06/28/2024

  Hello,

  Hunter seems to be confused and does not know the difference between postal mail and a "package". We do shred postal mail for free but we do not receive and dispose packages for free. ****** is also notified before requesting a package to be disposed that there is a fee for that. If we do not do that, customers simply use and abuse us as a return service. 

  We will not issue a refund and if ****** has cancelled his account we understand and hope he can find a new company to do business with. 

  Thanks

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing significant inconsistencies in the processing and delivery of my mail, resulting in extreme delays and, more disturbingly, cases of undelivered mail. For example, a check from Fidelity, mailed on February 16, 2024, has yet to reach me as of March 28, 2024. When I reached out to customer service to address this issue, I was told they couldn't locate my mail without a tracking number. This isn't an isolated incident. In 2022, even with a tracking number and confirmation of an employee signing for my mail, it still took an excessive two months for the mail to be located and delivered to me. I request an immediate audit of all mail received by Traveling Mailbox, regardless of whether it has a tracking number. I need all received mail to be located, scanned, and uploaded to my account promptly. The ongoing issues with mail delivery have reached a critical point where my trust in your service is severely compromised, especially regarding urgent mail. I am considering filing a complaint with the ************* ************** to address these significant concerns.

  

  Business Response

  Date: 03/28/2024

  Traveling Mailbox is unable to assist with the issue via the BBB. All customer service issues can be addressed directly with our staff. The **** does lose mail from time to time among other potential issues that could arise. If the customer is not satisfied with the services that we are providing, we can provide a full refund. 

  Thanks

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21498866
  
  I am rejecting this response because:While I expect a full refund, my primary concern is the recovery of my mail. The issue here is not with the post office; it's with Traveling Mailbox, which has repeatedly lost customer mail, as clearly indicated by the numerous poor reviews your service has received. This pattern of inefficiency points to poor leadership and management, which is reflected in the inadequate training and unhelpfulness of your staff. Your response to this situation further illustrates this lack of customer service and support.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/29/2024

  I have provided Tera with a full refund per her request and we will no longer provide any services to Tera per her request. 

  Tera has no proof that we lost any mail. Tera has no tracking numbers. First Class Mail does get lost within the **** from time to time and she cannot put any direct blame on us. Anyone who disputes this fact is lying to themselves. 

  Thanks

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21498866
  
  I am rejecting this response because: Your explanations and actions are unsatisfactory. I must clarify that the refund was offered by you, not requested by me. Additionally, I did not request the closure of my accounta decision you made unilaterally and without warning, effectively barring me from accessing my scanned mail and necessitating contact with your company. Although ****** begrudgingly granted me access until the end of the day, this abrupt closure left me no time to arrange alternative mail services.

  
  Your company's conduct clearly demonstrates a pattern of avoiding accountability. You have repeatedly lost customer mail, a fact well-documented in numerous negative reviews, yet you stubbornly deny any responsibility. Rather than addressing these issues, you close accounts in a retaliatory move to spite aggrieved customers. This is not the behavior of a trustworthy fiduciary.

  
  The primary issue of my lost mail remains unresolved. I am demanding a thorough audit from Traveling Mailbox to locate my missing mail. Discrediting me and other customers who have voiced similar concerns about lost mail is libel. I recall the 2022 incident where it took your team two months to locate a tracked envelope, already signed for by your staff. This incident suggests that if even tracked mail can go missing under your watch, untracked mail is at greater risk.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of September 30th and until Nov 6th, I've had numerous mail items sent to my Traveling Mailbox address. My relationship with chis company started off well, but over the course of this month nothing has been delivered and nothing has been scanned here. I've contacted them numerous times and I'm losing money with my clients because of this. They seem to never do an audit and even a test letter they sent wasn't scanned.

  

  Business Response

  Date: 11/07/2023

  We sincerely apologize to the customer for the issues at hand. The customer has been provided a full refund. 

  Thanks

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased express shipping through Travelling Mailbox (TMB), which guarantees shipment by noon the next day via ****** Its now four days later and I did not receive the package. I reported the issue to TMB and requested a refund, but they denied my request stating that ***** should receive the complaint from me. ****** however, claims that I am not the customer of record: TMB is, since TMB directly purchased the shipping from ****** not me. TMB therefore is guilty of fraud as they offer guaranteed shipping that they do not actually guarantee. I request a refund and I request that TMB *** and/or other express services that *** do a better job than ***** for express shipping.Note, TMB claims that ***** attempted delivery, but this is both false and irrelevant for several reasons. 1) TMB admits in text chat (see attached photo) to me that ***** claims that they attempted delivery at 11:04pm, which is 11 hours after the noon deadline for delivery: hence TMB owes me a refund for late delivery, even if they are correct. 2) I was home at 11:04 Pm on the night in question and no delivery was attempted. 3) we have surveillance cameras in our front yard and we have positive proof that no delivery was attempted at all in the last 4 days. 4) we have a Eufy secure delivery box on our porch which accepts deliveries 24/7 and records all activity with camera evidence of anybody using the box or entering the front porch (even if they dont use the box). 5) ***** lied and stated that they attempted multiple later deliveries (see attached photo) and we were not available, but there has been an adult in our house 100% of the time for the last four days and no attempt to deliver was made.

  

  Business Response

  Date: 07/18/2023

  Good Morning,

  ******* will need to take his dispute up with *****. Traveling Mailbox has nothing to do with the issue at hand. 

   

  Thanks

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th, I a check was mailed to my virtual mailbox via a ***** Envelope with tracking, which was signed for by an employee named ************** at 10 am. However, after waiting for 18 days, I reached out to Traveling Mailbox via chat to locate my mail, but they did not provide me with any information. Therefore, I had to reach out several times for an update and requested that a supervisor contact me. Despite being told that my ticket was escalated, I never heard back from a supervisor, and Traveling Mailbox lacked any kind of empathy, urgency, or competent customer service, which has prompted my complaint.It is now May 11th, and I still have not received my mail, which has made me lose confidence in the competency of this business. I wonder if any other mail has been lost or delayed by Traveling Mailbox. Therefore, I want to be contacted by one of the owners and receive my lost check as soon as possible. ******** and ***** are the employees I have chatted with and I spoke with ***** today. Traveling Mailbox should locate my missing check and provide me with better customer service in the future.

  

  Business Response

  Date: 05/12/2023

  Hi Tera,

  Your matter has been dealt with by our Team Leads as I spoke with them yesterday on this issue. We are unable to locate the item by the vendor in ** and here at our processing facility. Our team leads have been in contact with you about this matter and have been working to resolve it for you and have spent considerable time doing so. Unfortunately submitting a BBB complaint won't change any outcomes here. If we could find the item, we would certainly upload it to your account. Your tickets are still open and we will continue to conduct searches in hopes of finding the item. 

  All further correspondence will be done through our internal ticket system.

  Thanks