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Business Profile

Roofing Contractors

Travis Roofing & Guttering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof work. Poor workmanship, work done with out prior consent. Elderly woman, my mother put.on the spot to pay $6,000.00 for a roof repair when all she wanted was a 2 places on an over hang eve. Repaired. Ahe felt pressured to pay.on the spot and Travis said he made ************ resealing and also removed 2 vents that were just fine with some other roof vents. Then left debris at the house. He said the to file a homeowners claim and they would reimburse. Follow up by the homeowners said they could not pay, one because there was unnecessary work done and no documentation of the condition prior. Then a home inspection further back this and revealed how shoddy it was done. She is 75 years old and I was not aware until after.

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1,200 for squirrel damage even though I was not shown the damaged pieces and the repairs were made before my husband and I were told so we were not able to give a yes or no answer. I also paid $500 for spare bathroom repairs for a leak and it is still leaking.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ********************** was called to my house on 12/26/23 to provide care to my roof for a leak. He has dont prior work on my house in October 2023 so I called him thinking maybe this other work was connected. He told us this new repair of sealing the roof would be covered since it was raining and may not take. When a rainstorm occurred the other week we noticed there was still a leak occurring and contacted him about to which he tried to charge us additional money for the repair he said would be under warranty with him. On top of that he came to my house unannounced and repaired another issue without permission or disclosure to us and then tried to charge us for that repair through this contact even though we contacted him like he ask that night and he never mentioned payment. He refused to provide an invoice for the sealing of the roof on 12/26/23 and is unprofessional in all contacts after receiving his payment.

  • Initial Complaint

    Date:08/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** himself came out on 08/22/2023 to repair 3 sky lights and remove the tarps that were screwed into the roof to keep them secure. After 3 hours of work I was charged $1,800 for a job that was NOT finished. The blocks that were screwed into the roof to keep the tarps secure are STILL screwed into the roof along with the tarps that were supposed to be removed are dangling off the side of my house. When called and confronted about the job I paid for not being finished, I was called vulgar names and hung up on. I am 77 years old. I was taken advantage of because I am an elderly man. I fully believe that.

Travis Roofing & Guttering is NOT a BBB Accredited Business.

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