Complaints

This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-PACK-RAT, LLC has 80 locations, listed below.

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  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-PACK-RAT, LLC

  1901 Treygan Rd Ste 190 Garner, NC 27529-5353

  
• 

  1-800-Pack-Rat, LLC

  12 Forge Pkwy Franklin, MA 02038

• 

  1-800 Pack Rat

  425 Timber Ridge Rd Middletown, CT 06457

• 

  1-800-PACK-RAT, LLC

  15 Rasons Ct Hauppauge, NY 11788

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used ****pack rat 8 times in the last 10 years, &have spent close to $30K. I made it very clear the container needed to be picked up the day after it was dropped, as my apt was not allowing it for more than 24hrs. Packrat confirmed it would be picked up as promised. I called 12 xs on Sat after no one arrived by 9PM, & was told "sorry! they will pick up Mon, here's an apology of $150!" No? I told them my apt was threatening to tow, call the police,& fine me, but packrat did not care. ***** had to to call & complain again, another 8 times calling & speaking to no one helpful. I was charged $600 by my apt for packrat not picking up on Sat and **** *** was demanding packrat pay me back the fees for their ignorance. After complaining enough all day, packrat agreed to pay me back what they owed me. I was then told they didn't pick up because "the driver hit his *** hours for the week." Like that's my problem?! I asked packrat to offer more compensation, as all they offered me back was the $600 I was charged by my apt for THEM not picking up their unit as promised. Packrat said "sorry! no can do!" I told them how much we have spent with them over the years, &that we were moving again this year &wanted to use them again. They did NOT care AT ALL. I will be telling everyone I know to never, EVER use this company, and we will no longer be supporting them and will be using pods. For them to only offer me back what was charged to me by my apt for packrat s******* up &blowing me off is completely insane and they didn't do me a favor AT ALL. I spent the entire weekend on hold &speaking with their agents to try to get help, and packrat did not care in the slightest. I will never, ever use them again unless they decide to make it right and actually offer compensation that I can USE since what was given back to me just went to my apt for the fines I was charged for packrat leaving their container on the property.

  

  Business Response

  Date: 09/26/2023

  We sincerely apologize for the delays and the issues this caused with our customer's apartment complex. We appreciate ************************** taking the time to speak with a Resolution Specialist so we could learn more about the issues that occurred and to provide compensation.
  
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to move me from ** to FL. The movers stole locks from our garage. It was very blatant. Next, they told me they would LOCK the container, and they did NOT!! All of my things were a free for all!!I was overcharged for fuel, without any notice, I was charged for insurance that I was initially told was free, again, not contacted about the charge.Upon delivery, I was told that it was up to me to UNLOAD. I had used this company for a move from PA to **, and the movers packed me up and unloaded into my new apt. BUT, this move? The driver left the container in the driveway, and me, a 66 year-old woman, and her disabled brother, along with PAID help, had to unload this all by ourselves.The container was UNLOCKED the whole trip; animals chewed through two boxes, and my couch has two holes in it; droppings in and on the furniture (gross!); a five-pack of Clorox wipes were stolen; the spine of a box was damaged, and picking up the box, the contents spilled all over the driveway; another box was damaged by animals.I contacted customer service, and was told a supervisor would contact me. They have not. I have sent at least four emails to customer service, asking for explanation of charges. Nothing. No paperwork was sent to me at all; I asked for the contract, which I got, but no addendums to explain the additional charges. Going online to see, it reads the contract has been filed. Nothing. I clicked on a website that was to have info, and got a screen asking for a user name and password. I don't have that.Nothing was sent to me in the way of any receipts, and I found out about charges, looking at my credit card.

  

  Business Response

  Date: 09/19/2023

  Our **************** Department was contacted regarding the customer's ******************************************************* sincerely apologizes for their recent experience. A team member has sent a claims form to the customer. Once the form has been returned, we can get the claims process started. We encourage the customer to contact the ***************** directly at ************** or ********************************* if they have any questions or concerns regarding this matter. 

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used 1-800-Pack-Rat for a long distance move. The first problem was with the initial delivery and the driver not having a lock for the delivered unit even though this is part of the contract. The unit delivered was also in rather poor condition. Luckily from here the pick up was on time, and I ended up needing an extra unit which I received quickly. Transportation from point A to the holding facility was delayed because of a billing issue, which I dont believe was correct, but at least this problem was quickly resolved and the containers were transported timely. After the transport from point A to the holding facility was complete, the service absolutely fell off a cliff. Delivery of both containers was delayed multiple times to final destination which caused me to need to reschedule movers twice and have to schedule two separate days of service which increased my cost of labor to empty the containers. Not to mention the added stress to moving on its own. Now Im stuck in a doom loop delay in trying to get the empty containers picked up. Im on the third delay and quite frankly expect more delays at this point. I call customer service regularly and have been told several times that someone reached out to me and I didnt respond. This is false as I have never missed a call from them. Its extremely dishonest to make notes of attempted contact that never happened. Ive been told sorry, youre on the schedule for tomorrow at least 6 times to just be delayed again. AVOID THIS COMPANY AT ALL COST, its not worth the stress. Id have happily paid 10-15% more to use a different company had I known what my experience would be like.

  

  Business Response

  Date: 09/20/2023

  We are deeply sorry for the delays our customer experienced throughout the ********************** process. We appreciate ****************** speaking with a member of our Resolution Team so we could learn more and provide compensation for the issues that occurred. 
  
  
  

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to say I likely still would try to go elsewhere in the future and wouldnt recommend anyone to use them. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot fully describe the pure torment we experienced using 1-800-PACK-RAT (DBA 'Zippy Shell') for our recent move. This company failed to honor every discussed and agreed upon elementof our move. The day our Zippy Shells were scheduled to arrive (9/29), we learned that they had failed to secure the reserved shells for our move. They arranged for larger 1800PACKRAT shells to arrive instead; however, this caused them to confuse Zippy's agreed upon 3-day self-loading window with Pack Rat's immediate pick up and we received multiple calls notifying us that day that the pods would need to be taken away same day. Since we had signed a contract allowing for 3 days of self-loading, we were not prepared for movers with a same day load. After explaining we would need the agreed upon time to load, they agreed, but then delayed our pick-up date past the agreed upon pick up date (8/31). This resulted in issues with our HOA for leaving the **** in our driveway for longer than the arranged time. Our original reasoning for utilizing Zippy Shell was their commitment to provide a 5-Business Day Expedited Transit. We were assured our items would still arrive on the scheduled arrival day (9/8) despite these delays. We arranged our travel plans to coordinate with this. We received timely notification that our pods had arrived the day before our scheduled delivery date (9/7), however, when we called on the day of scheduled delivery (9/8) to confirm the time for arrival of the pods and movers, we were told day of that they had delayed our delivery several days to (9/12). We could not reach customer service without waiting ***** minutes on hold repeatedly throughout the day. Then, the supervisor ******, declined to take any more of our calls. We spent 9/8 - 9/11 sleeping on blanket pallets in our unfurnished home with two children, a dog, and a sick adult. They then charged us a fuel subsidy charge, despite noting this would be waived. This was a scam at every level.

  

  Business Response

  Date: 09/22/2023

  We sincerely apologize for the delays and the hardships this cause ****************** and her family. We appreciate her taking the time to provide us with valuable feedback about her experience while we worked on a resolution for the issues. 

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20615450
  
  I am rejecting this response because:

  While Zippy Shell has now refunded the $82.29 fuel charge, they have yet to provide compensation for their failure to uphold all aspects of the contract. I will again indicate, Zippy Shell failed to meet their obligations as described when agreeing to utilize their services: 

  Drop-Off Date [Failed to secure the appropriate Pods, delivered a Pod that could not be picked up in time]
  Pick-Up Date [Delayed pick up date due to failure to secure appropriate Pods]
  Time to Deliver [Delayed delivery, despite agreed upon 5 day expedited delivery]
  Destination Delivery Date [Delayed by 3 days, despite providing confirmation notice of arrival day prior, provided no notice of delayed delivery, customer had to call day of to learn they had rescheduled resulting in significant expense due to no housing accommodations secured]
  Destination Unloading Option [Minimal unloading provided, as husband did this himself as we had gone three days without personal belongings]
  Destination Pickup Date [Delayed by 4 days]

  A FULL REFUND IS STILL REQUESTED. The company has offered $300 which does not cover anywhere near the expenses incurred or the failure to provide the agreed upon services. The next step will be to file a fraudulent charge with the credit card company.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/02/2023

  Our leadership has conducted a comprehensive audit of the customer's experience and identified a one-business-day delay. We have extended a customer satisfaction credit and offered an additional credit in an attempt to address her concerns.Unfortunately, the customer opted not to accept this offer. We have also provided her with direct contact information for a member of our leadership team should she wish to reconsider or have any further questions. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20615450
  
  I am rejecting this response because:

  The company offered $300 to mitigate damages. Zippy Shell alleges there was "only a one day delay" but fails to account for failure to reserve appropriate pods, failure to meet 5 day express delivery, and failure to secure unloading moving support, resulting in a 3 day delay. Total estimated damages for failing to meet the agreed upon terms are outlined below.

  Drop-Off Date [Delivered Wrong Pod, Delaying Pick Up] No Cost to *******
  Destination Delivery Date [One Day Delay] No Notification,Cost to ******* Lodging $151.51
  Destination Time to Deliver [One Day Delay] Cost to ******* Meals $86.40
  Destination ********* Services Provided [Three Day Delay] Cost to ******* ********* $775.50
  Total Expense Due to Failure to Uphold Contract: $1013.41

  Despite acknowledging fault, the company refused to pay the additional offered sum ($300), due to the fact that the customer would not agree to release the ******************** claim. Customer will not release ******************** claim until full damages are paid. Company has already paid $300. Customer requests $713.41 of additional refund in order to resolve dispute. 

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/11/2023

  Our leadership has conducted a comprehensive audit of the customer's experience and identified a one-business-day delay. We have extended a customer satisfaction credit and offered an additional credit in an attempt to address her concerns. Unfortunately, the customer opted not to accept this offer. We have also provided her with direct contact information for a member of our leadership team should she wish to reconsider or have any further questions.

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*******. Container was delivered on the correct date and picked up for storage without incident or delay on scheduled dates. I have paid those associated charges($520) .The problem is the scheduled re-delivery date(July 28th), was cancelled without my knowledge. It wasnt delivered the next day either when I had hired movers to meet me. I called the customer service line when I discovered the re-delivery did not take place and was offered a delivery date of 7/31. I explained that we would not be able to unload the container for weeks since the original date was missed, and I would call back or reschedule online. Your company delivered the container anyway.Pack Rat wanted to leave this in an unguarded parking lot for over three weeks and leave me subject to potential vandalism, theft and fines from property manager or local law enforcement.The container was removed from the parking lot on 8/3 , stored at their facility until 8/17 then re-delivered TO THE WRONG ADDRESS! Pack Rat delivered it to the original pickup address! I only discovered this AFTER I drove two hours from home to unload my possessions. I was promised a re-location that morning (no later than noon according to customer service). I now had a second group of movers hired to unload and you were nowhere to be found. We started unloading the container and walking the contents UPHILL to the correct address at the other end of the parking lot. The driver texted and called at 6pm to re-locate the container but claimed he couldnt because there were cars parked next to the container. In a parking lot. Once again, Pack Rat was expecting us to solve problems of their own creation. If they re-located the container in the morning the cars wouldnt have been a problem.Their inability to manage dates and deliveries has caused me to be billed an extra month of fees ($761). I never contracted for this, and the additional charges are entirely their fault and therefore their responsibility.

  

  Business Response

  Date: 09/20/2023

  We sincerely apologize for the unexpected rescheduling and the placement issues our customer encountered. A team member reached out to ************** to discuss his experience. We appreciate *********** taking the time to speak with us and providing us with detailed feedback as we work on a resolution. 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED CONTAINER ON 3/16/2023 THAT WAS ADVERTISED AS "WEATHER PROOF". TRANSPORTED MY BELONGINGS FROM ZIP CODES: ***** TO ***** THERE WAS A HOLE/LEAK IN THE CONTAINER CAUSING WATER DAMAGE TO MY ITEMS. I SUBMITTED A DAMAGE CLAIM WHICH WAS IMMEDIATELY DENIED...1-800-PACK-RAT FALSELY ADVERTISED THEIR CONTAINERS (WHICH WAS AN IMPORTANT FACTOR BECAUSE THE WEATHER CHANGE FROM DOWN SOUTH VS ***********). I TRUSTED THAT MY BELONGINGS WOULD BE SAFE AND REMAIN IN THE SAME CONDITION AND THEY DID NOT. THE SERVICE ITSELF WAS HORRIBLE! I SPOKE WITH MULTIPLE CUSTOMER SERVICE REPS FROM THE BEGINNING WHOM ALL GAVE ME DIFFERENT QUOTES. THEY WERE OUT OF STOCK OF THE CONTAINER THAT I HAD PURCHASED, UPON RECEIVING MY CONTAINER AT THE DELIVERY ADDRESS, THE TECHNICHIAN WAS EXTREMELY RUDE. HE DID NOT FOLLOW INSTRUCTIONS THAT WERE GIVEN TO HIM AND WHEN ASKED TO FIX IT HE IGNORED ME, GOT BACK IN THE VEHICLE AND DROVE OFF. I AM JUST EXTREMELEY DISAPPOINTED IN THIS SERVICE AND I HAVE BEEN GOING BACK AND FORTH SINCE MARCH TRYING TO RESOLVE THIS ISSUE. I DON'T THINK IT'S RIGHT THAT I HAVE DAMAGED FURNITURE WITH RUST AND KIDS IN MY HOUSE THAT USE THE FURNITURE. CLAIMS DID NOT DO A THOROUGH INVESTIGATION AFTER EVERYTHING THAT WAS PROVIDED TO CONDUCT PROPERLY.

  

  Business Response

  Date: 09/22/2023

  1-800-PACK-RAT sincerely apologizes for our customer's experience. Our **************** Department was contacted regarding ********************** complaint. A thorough investigation was conducted and there was not enough evidence to support the damages incurred due to a faulty container. For this reason, the claim was denied. If the customer has any additional questions or concerns, we encourage them to contact the 1-800-PACK-RAT **************** Department directly at ************** or *********************************. 

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20601385
  
  I am rejecting this response because: I have already reached out out the claims department as a follow up to your decision and was advised theres nothing further that you can do which is unacceptable because this is what happened. There was water damage due to a faulty container and my property was damaged as a result of this. The only reason why I purchased the container is because I was sold that it was weather proof and all my things would be taken care of and delivered at same conditions. Your company and its advertisements were false. There was also insurance placed on my service. If something was faulty and damaged my items you should be able to replace or fix the issue. Its not right that you can just say no. I paid a lot of money for the service and dont agree with how this was handled. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/27/2023

  1-800-PACK-RAT apologizes for the customers experience. The **************** department was contacted regarding this complaint. Their team confirmed a thorough investigation was conducted and it was determined there was not enough evidence to support any negligence on the part of our staff. It was also confirmed there were no damages found that would allow water or moisture to enter through an opening in the roof of the container. If the customer would like to speak with us further regarding the claim appeal process, they can contact our **************** Team directly at ****************, or by emailing *********************************.   

• Initial Complaint

  Date:09/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I was invoiced on 05/09/2023 for a storage and delivery service by Storage Squad. I paid for the storage and delivery of 29 items, which were supposed to be delivered on 08/27/2023. Some of the items were small and condensed together for the price of a standard item in the final invoice. I paid $964 for this service for Invoice #SS-INV-00223212.On 08/29/2023, I emailed and phoned the company to make them aware that items #7 and #** were missing. The business replied, "Sorry to hear your items are all not delivered, We will look further into this matter and reach back out to you once it has been reviewed please note if items have been recovered the turn around time for returning those items would be up 2 weeks." After two weeks, on 09/11/2023, I emailed to check in on the two box items to check for updates. They replied, "I've already notified our warehouse team about this and they will get in touch with you as soon as they've located the item." Then I replied to them on 09/12/2023, "When should I expect to hear back? May I please come to the warehouse and help look if thats helpful? Could you also please send me a copy of our contract so I could look at the terms and conditions in case if my things are indeed lost? There is a chance I might move again in the winter, and I would like to have all of my things with me by then." I have not heard their reply yet.They provide no timeline for when I can expect a clear idea of whether my things will be recovered or not. The way that these emails are phrased, it seems like I might have to wait indefinitely, and that this issue is always pending, never declaring my things to be lost or found. I am interested in a more speedy resolution to find my items and to declare my items to be lost or found.If my things are lost, I would like to be reimbursed appropriately. To ensure fair payment, I asked them for a copy of our contract since I cannot download it off the website when I am logged in.

  

  Business Response

  Date: 09/19/2023

  **************** reached out to Storage Squad after her delivery on 8/30/23 to notify us that she was missing 2 boxes. The team conducted a search at the warehouse and unfortunately could not locate the items. Storage Squad then processed a refund on 9/13/23 for the maximum amount of reimbursement per our terms and conditions. Wyliena was sent an automatic email confirmation to confirm the reimbursement amount the same day.

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Wyliena Guan

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My container pick up is 4 days late. The property which it sits no longer belongs to me. The pod is not illegally sitting on someone elses property. I have called no fewer than 14 times at the time of this complaint and have had no satisfaction. I have been told each day for the last four days that this is the first pick up, that it is the middle pick up and that is it the finals pick up. It has not been picked up and he new owners are unable to move to their new home.

  

  Business Response

  Date: 09/12/2023

  We sincerely apologize for the pick-up delays due to issues on our end, and for the problems this has caused the new owners of the home. A team member has spoken with ******************** to discuss the situation and the pick-up timeline. We hope to have this resolved as soon as possible. 

• Initial Complaint

  Date:09/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a moving container to move across state. The day after the container was picked up and I am in my new state. I get a call telling me that the warehouse that they were using to store The container all of a sudden goes out of business and they need to unpack all of my items and put them in a new container. Upon contacting the warehouse I was notified that zipPy shell was given 120 day notice so they were aware that their contract ended with this warehouse before I even place the order. My items are padlocked, and I was told that they would put them in new containers and mail me the keys to the new locks which is unacceptable. I was the. Told that they sent me the wrong container and the new warehouse doesnt accept pack rat containers. It was on Zippy Shell that they sent me the wrong containerto begin with and now they will not ship my items without moving them in new storage containers, which I am not going to allow them to touch my personal belongings. I want my items shipped to me in the container that they are in due to the fault of zippy shell. This is absolutely ridiculous and I will never do business with them again they had the nerve to only offer me $100 off from this huge inconvenience. They sent me the wrong container they knew this facility was going out of business. They need to rectify this and get me my belongings untouched.

  

  Business Response

  Date: 09/08/2023

  We are deeply sorry for the container and facility issues that occurred and for the added stress and hardship this caused our customer. We appreciate ******************* taking the time to alert us of these issues and for allowing us the opportunity to work on a resolution. 

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20555259
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

  Customer Answer

  Date: 09/11/2023

  I still have not received my things or a reasonable discount for the inconvenience. When contacting packrat (zippyshell) yesterday my items are still at the original warehouse and have not moved.

  

  Business Response

  Date: 09/13/2023

  We are deeply sorry for the delays and frustration our customer has experienced. A team member has reached out to ******************** to discuss the delivery schedule and to process compensation for the issues that occurred during her time with us. We look forward to completing this move soon. 

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price for a long distance move of $4,300 on 6/28/23 for a move in August. The move has taken them longer to complete than quoted and they have charged the account $5,259.70 on 8/30/23. They told me it was a recalculated fuel charge, nothing has changed in my order. Why relacalculate?

  

  Business Response

  Date: 09/01/2023

  We apologize for the issues the experienced and appreciate the opportunity to speak with the customer and provide proper compensation, as well as gain more insight into the situation. The customer's feedback is greatly appreciated, and we are happy to know that we could resolve this. 

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************