Complaints

This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-PACK-RAT, LLC has 78 locations, listed below.

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  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-Pack-Rat, LLC

  12 Forge Pkwy Franklin, MA 02038

• 

  1-800-PACK-RAT LLC

  533 Rotterdam Industrial Park Schenectady, NY 12306

• 

  1-800-Pack-Rat

  142 Ferry St Leetsdale, PA 15056

• 

  1-800-Pack-Rat

  1000 Towbin Avenue Lakewood, NJ 08701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Payment (in required order):Wednesday, April 16, 2025; 11:32 AM; $546.44 Friday, April 18, 2025; 11:43 AM; $250.94 Total Paid: $797.38 What was the payment for:Charges on an account originally in the name of **** ****** for services rendered by the business.Payer of the bills:****** B. ****** *********************************************Nature of the Dispute:Receipts for the above payments were requested in the name of the actual payer, ****** B. ****** but the business refused. They stated they could only issue receipts in the name of the original account holder, **** ****** whose account was already delinquent by two months and included late fees. Mr. ***** is no longer making payments on the account.The business has refused to issue receipts to Mr. ****** despite him being the one who made the payments totaling $797.38.Attempts to Resolve the Matter:Two phone calls were made to the business at ************.Three emails were sent to [email protected] to speak with a supervisor were denied.A return call was requested but never *********** email responses were provided.Verbal communication with staff confirmed that they cannot issue a receipt in Mr. ****** name.Resolution Requested:I am requesting that the business issue proper receipts for the two payments listed above, with ****** B. ***** listed as the payer, as he is the individual who actually paid the amount in full and not in conjunction with **** *****. As well as any future payments to be made.

  

  Business Response

  Date: 05/15/2025

  ****** has been advised numerous that we cannot remove the original account owners name without both of them signing the necessary forms to switch the account - Although ****** is an authorized user, we cannot remove **** without the paperwork. In the meantime, we have emailed the receipts ****** requested. The receipts emailed to ****** have both parties' names as they're both on the account. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience. 
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid a deposit for a container from this company on 2/18/25. I was given a quote stating the cost would be $442 for delivery to my old home, pickup from that home and delivery and subsequent return from my new home. I ended up having the container moved to an even closer location than previously thought my new home would be yet the cost in the end doubled! This company completely bait and switched me. I currently have my invoice from them showing I have paid ******. That is more than a little discrepancy in cost. Had I known the price would be double I would have never gone with the service. When I log into my account, my contract still shows active and there is no credit card on file yet they continued to charge it. Feels like a total scam. We have contacted them several times and they continue to say the charges are correct. I want the extra money returned my bank immediately as I never authorized to pay this much. This was a local move from one town to the next town over and the cost is insane.

  

  Business Response

  Date: 05/09/2025

  ******, we apologize for the issues you experienced. Thank you for speaking to a member of our Team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an additional $100 to have both of my pods delivered between the hours of 8a-12pm and only one pod was delivered before that time. The 16 foot pod was not delivered until 2pm causing my movers to have to wait and me having to pay an additional fee to them. Ive called multiple times to get this rectified and everytime they go to transfer me to the Escalated Team they hang up on me. The wait times to even talk to a *** are over an hour each time.

  

  Business Response

  Date: 05/07/2025

  *******, we want to apologize for the issues you experienced. Thank you for speaking to a member of our Team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 14, 2025.On Monday April 14, 2025, I called 1800-PackRat, and scheduled pick up of an empty container blocking my drive-way. The pick up of the container was scheduled for April *******.On April 21, 2025, I received a text and a voicemail, stating that due to an issue with a track the container cannot be picked up on April 21, 2025. I called the scheduling department of 1800-PackRat, they assured me that the container would be picked up on April 22, 2025. On April 22, 2025, I received a text that stated that the container would not be picked up on April 22, 2025: Hello. This is 1800-PACKRAT. We are having trouble with a couple of trucks this morning and unfortunately we are unable to pickup the container today. If you have any questions please reach out to us. Thank you! . This time, there is no alternate date was offered for the pick up!What type of business schedules a pick up date and does not execute on its scheduled date?

  

  Business Response

  Date: 04/28/2025

  *******, we apologize for the issues you experienced. Thank you for speaking to a member of our Team so that we could provide proper compensation to you as well as gain more insight into the situation, we are happy to confirm that the final pickup of the unit has been completed. Your feedback is greatly appreciated. We hope that one day you may allow us opportunity to provide a different experience. 
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not remember the salesman's name, but I'm so tired of just being told whatever I want to hear which makes me agree to said terms and then it's completely different as far as dates/ times and charges. I originally agreed to a set price (I have in writing through screenshot), the *** has JUST been picked up full and we are already over that price by $500 and you may still try to charge more when the *** is dropped full AND picked up empty since it seems I am charged each time I see you. I was also told a delivery date and pickup empty date. When I called to check on those dates they were not correct and pushed out (I was not notified of this). I would like a credit to my account back to the original fee told and for my things to be delivered on time (preferably the date I was originally given) and safely.

  

  Business Response

  Date: 04/28/2025

  ******, we deeply apologize for the issues you experienced during your move. Thank you for taking the time to speak with a member of our Team so that we could discuss the events that transpired during your move and provide adequate compensation for your experience. Please let us know if there is anything further that we can do to assist 
  
  

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for taking the time to speak with me and make this right. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against 1800 Packrat for unacceptable service and multiple breaches of contract. The delivery of our unit was delayed by one day from 3/26 to 3/27, forcing us to hire movers again and pay double the fees. While I was minimally compensated (100$ on a 2900$ order), the reimbursement barely covered one hour of the movers' time, leaving me to cover four additional hours of moving expenses. This is both unreasonable and unfair. Additionally, the pickup, scheduled for Friday when we closed on our home, was delayed until Sunday, causing extra rental and lawyer charges from Friday to Sunday. This delay almost jeopardized the sale of our home.I called three times on Sunday to check the pickup status and was told we were "next on the list," but no pickup occurred. On Monday, I was told the pickup was rescheduled for Wednesday, but it happened on Tuesday without any notification, violating our contract as we were supposed to be present for the pickup since the unit was no longer on our property. No driver ever called, which was written in our contract, a complete breach of it. The unit, which was supposed to ship from ********* on Thursday 4/3/25 and arrive in ************ on Friday 4/4/25, was instead tracked via my airtag with no movement. After calling, I was told it would ship on Friday 4/4 and arrive Saturday 4/5 due to delays but as of today, Saturday, it still hasnt shipped. Their dispatch center was extremely rude. I demand a full refund for the additional moving costs and fees acquired. I also request that 1800 Packrat guarantee the units delivery on the morning of April 11 2025, as we cannot accept delivery any other day. In addition to the continuous breach or contract, the lack of communication, delays, and rude customer service are completely unacceptable. I request the BBB investigate and take action against 1800 Packrat for their failure to fulfill their obligations.

  

  Business Response

  Date: 04/14/2025

  Savannah, we apologize for the issues you experienced. Thank you for speaking to a member of our Resolution Team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
  
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23164001
  
  I am rejecting this response because: the businesss response as unsatisfactory.
  While I did speak with a member of their Resolution Team, the compensation offered a total of $300 is not an adequate resolution for the extensive issues, delays, contractual breaches, and additional costs we incurred due to PackRat's mishandling of our move.
  To summarize:
  Our original delivery was delayed, forcing us to rehire movers at significant cost.

  - We paid double moving fees due to this delay, of which the compensation covered only a fraction.
  - The pickup was delayed by multiple days, resulting in extra rental charges, legal complications with the home sale, and a violation of our scheduled closing.
  - The pickup was eventually conducted without our consent or presence, despite contractual terms requiring our presence and a call from the driver neither of which happened.
  
  The total compensation we received does not even come close to covering the actual financial burden and emotional stress caused by these failures. The companys response did not acknowledge or address the specific breaches of contract or the serious impact on our closing process, nor did they offer a meaningful resolution beyond a generic apology and several hundred dollars.

  
  I am requesting further review by the BBB and appropriate escalation. I remain open to a resolution, but not one that overlooks the scale of damages incurred, I am requesting a minimum of 1000$ refund on this 2900$ order + additional fees incurred due to PACKRATS delays and lack of professionalism.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 04/21/2025

  ********* we apologize for the issues you experienced. Thank you for speaking to a member of our Team so that we could rectify this issue and gain more insight into the situation. Your feedback is greatly appreciated, and we hope to resolve this issue with you soon. 
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February you all dropped a unit on my driveway and picked it up to be moved to *********. I scheduled my unit to be dropped off on the 15th of march but wasn't until the 19th yall took care of that issue but my pick up date I was assured that because of all of this I was still in my 5 day ***** period and would not be charged ****** a few times. Yall called me 48 hours before pick up to tell me yall have to reschedule my pick up because the truck didn't have room. On 3.26 I was charged today is 4.1 and I am still trying to get my money back. My account is over draft my rent is due and I will be charged a late fee . I keep calling about the status of my refund no one wants to help i ask for a supervisor they wont speak with me . I've contacted my bank and you all have to release it for them to give me my money. Im a single mom this isn't right !!! Im being over draft right now !

  

  Business Response

  Date: 04/01/2025

  *****, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 04/07/2025

  The corporate claims department was contacted regarding ******* review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation this was a valid denial, and we hold firm on our liability stance. However, we understand that this created a hardship for the claimant and decided to move forward with a settlement that benefits both parties. We have received a signed settlement agreement, ******* feedback is greatly appreciated, and we are happy to know that we could resolve this with her.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2025 I entered into an order for a container move from *********** ** to ***********. The salesperson matched a similar price from PODS and I was told the total price would be $2,142. There was no mention of a fuel subsidy or anything. The spot price of diesel actually went down week to week looking at the *** website, but basically the price was flat at less than 1% fluctuations and dropped further over the week of transport. When they charged my credit card it was actually $2,372.11. I was told there was a fuel subsidy, but this was not part of the order agreed upon with the sales person. They waived part of the subsidy ($129 but refused to waive the full amount of $229, so balance is $100). I feel they were deceptive in their practices and were not upfront with the fact that the price was not a flat fee as agreed to with the sales person.Also, I want to add that the container was no watertight and had gaps around the whole outer bottom walls. I was shipping books that were damp when received. I would have used a different carrier, but they stated their shipping containers were "water tight". This is bad marketing. I feel they should refund shipping cost to compensate.

  

  Business Response

  Date: 03/20/2025

  *******, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Zippy Shell to move my furniture and store it until my next place was ready. They broke my 86 inch TV and are now claiming they won't reimburse me for the damage even though I had insurance. According to them "it's not covered". Even their employee who had to come to my house the day after the moved my stuff into the new place apologized for breaking the TV and told me they would reimburse me and now they aren't. They had to come back the next day because they put one bed together completely wrong and the other one fell apart after one night of sleeping on it, so obviously that one was put together wrong as well.

  

  Business Response

  Date: 03/24/2025

  1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred.  
  
  
  If there are additional questions/concerns, we request the customer to contact our corporate claims department directly at ************** or by emailing ***********************************************************
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23068107
  
  I am rejecting this response because: 1.) you claim improper packing, but I paid for zippy shell movers to do the packing and also provided a TV box so any improper packing was there fault. 2.) As stated, the zippy shell employee who returned to my house the following day after putting TWO beds together incorrectly, apologized for damaging my TV and told me it would be replaced. Your own employee apologized for damaging my TV and yet you are saying you arent at fault. 
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/31/2025

  1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred.  
  
  
  If there are additional questions/concerns, we request the customer to contact our corporate claims department directly at ************** or by emailing ***********************************************************
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23068107
  
  I am rejecting this response because: This is the same response that was sent before. Look at the photos. It appears someone's finger went through my screen. This is not normal shifting. Again, your employee APOLOGIZED for breaking my TV. They knew they did it. 
  
  Sincerely,
  
  ********* ******