Complaints
This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 416 total complaints in the last 3 years.
- 99 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2021 I placed an order for a PackRat to help facilitate a move out of our home during renovations. The PackRat was necessary to store our sleeper sofa, a relatively new piece of furniture that we were concerned about being able to store in a safe place. We put other items in the PackRat as well, but the sofa was the primary purpose of the PackRat. When we unloaded the PackRat a year later, the sofa was moldy. I asked a representative how to file a claim for damages and she sent me information, which I complied with. I filed the complaint on March 30 and, despite multiple follow ups, did not receive the denial of my claim until August 18 - way past the 90 day deadline I was told. I was told that my claim was denied because, while the couch clearly was moldy, I hadn't provided proof the PackRat had been the cause. I was not told I needed to provide proof of causation, only damage. Even if I had been, however, I wouldn't have been able to provide photographic proof - the couch wasn't moldy when it went in, it was moldy when it came out, the photo would not have been proof of causation regardless. I appealed the determination on September 8th, was told I'd hear back in 10-14 days, and after additional follow ups on my end I received a final denial today, with the same explanation.
Business Response
Date: 11/10/2022
The
1-800-PACK-RAT corporate claims department was contacted regarding the
customer’s complaint. Their team confirmed a second investigation was conducted
and it was determined there was not enough evidence to support any negligence
on the part of our staff. It was also confirmed there were no damages found
that would allow water or moisture to enter through an opening in the
container. While we apologize for the customer’s experience, 1-800-PACK-RAT
cannot accept liability for any damages pertaining to this matter. Despite the
denial of the claim, 1-800-PACK-RAT did offer some form of compensation to the
customer for their experience. If the customer is interested in taking
advantage of the offer, we request they contact our corporate claims department
directly at ************** or by emailing **********************.Customer Answer
Date: 11/10/2022
Complaint: ********
I am rejecting this response because: (1) it does not acknowledge that their product failed to protect my belongings from mold despite saying that it would, (2) timely providing feedback about what documentation was required for me to *prove* that it was their product that failed, other than the obvious circumstance of my couch not being moldy when it went into their product but then being moldy when it came out, (3) timely responding to my repeated messages. They repeatedly failed to reply by the deadlines they set to reply, and (4) making a reasonable offer to compensate me for my loss. $250 will not replace my sofa. It isn't even adequate compensation for the hours I spent emailing them and following up with them about my claim.
Sincerely,
Cathryn OakleyBusiness Response
Date: 11/16/2022
The
1-800-PACK-RAT corporate claims department was again contacted regarding the
customer’s complaint. Their team confirmed that while the customer provided
documentation to support mold, there wasn’t enough evidence found to prove the
mold resulted from a leaking container or the negligence of our staff.
1-800-PACK-RAT apologizes for the customer’s experience, but it has been
determined we cannot accept liability for the loss. Despite arriving at this
conclusion, 1-800-PACK-RAT offered compensation to the customer for their
experience regarding the delay of the claims investigation. If the customer is
interested in taking advantage of the offer, we request they contact our
corporate claims department directly at ************** or by emailing **********************.Customer Answer
Date: 11/18/2022
Complaint: ********
I am rejecting this response because the offer of $250 is insulting and insufficient given that my couch was destroyed and had to be replaced. I complied with the complaint process, followed every direction I received, provided every piece of documentation I was asked for, and the company (1) failed to abide by its own complaint process, repeatedly failing to respond by its own deadlines and (2) offered me a go-away fee which doesn't come close to compensating the amount I lost.
Sincerely,
******* ******Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We scheduled a move with Packrat for pickup of our container on 10/14. We paid for expedited delivery (7 business day compared to 10 business days) with delivery expected on 10/26. However, it is now 11/2 and we still do not have our containers nor do we have an estimated date of delivery. The first reason was that the forklift in the destination facility (St. Louis, MO) was broken so they had to wait for a part to be ordered and replaced. Then after that was fixed, the next excuse was that they have a contract with ****** ********* and so they got priority over residential customers. After that, we are now being told that the drivers they have assigned to our shipment have "dropped the load" meaning they cancelled the trip. When I talk to people at 1800 PackRat, they keep blaming **** ***** and the freight department and that they contact with third-party drivers. When I asked to speak to **** directly, they said that he doesn't speak to customers. We now have been told that they are trying their best but have no estimated date of delivery. And they won't reimburse us until the container has been delivered so we have no compensation. This has been incredibly difficult (as we also have a baby at home), and I just want our items to be delivered!!Business Response
Date: 11/09/2022
We
are deeply sorry for the delays and the hardships this caused Ms. ****** and
her family. We can confirm that the containers have been delivered and a
team member has reached out to discuss compensation for the issues that
occurred. We look forward to speaking with ******* soon.Customer Answer
Date: 11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around April 26, 2022, I was moving from **********, CA to ********, CA. I paid a company called Zippy Shell (1-800-pack-rat) for their services. They had paperwork for me too sign and I paid extra money for $5000 worth of insurance just in case anything happened. The total move was around $4500. They used hire-a-helper who hired ****** ******* LLC in ********** to load up the pod. then they gave it to zippyshell, who then took a couple weeks to move it to ********. When it arrived on May 7th, they hired College Hunk Movers in San Diego to unload it. The cage with my stuff was wrapped in black plastic wrap, and the key was in the lock. I discovered that some items were missing-2 fly fishing rods, my nice soundbar speaker, and my tackle bag with all of my tournament bass fishing gear (this alone had $2500 worth of lures). All in all, I figure that these items cost me around $4800. I filled out a claims form immediately. They made me wait 4 months for an answer, which they denied my claim, saying that they had insufficient evidence. So, I called ****** ******* myself, got photos of them with my cage, where you can very easily see my items inside the cage, inside the pod, inside the zippyshell facility. They denied my appeal, still claiming I had no evidence. So I appealed it again and they didn't do anything and said there's nothing they can do. They owe me the items they stole back, or the replacement value. I've been fighting with them for 6 months for this and they are lazy and refuse to do anything about it. I want them to track down my stolen goods, or give me money so I can buy them again. This is a criminal business.Business Response
Date: 11/09/2022
1-800-PACK-RAT
Zippy Shell sincerely apologizes for the customer’s experience. Our corporate
claims department was contacted regarding the customer’s complaint. Their team
advised that a thorough investigation was conducted and that there was not
enough evidence to support our staff was at fault for this missing property.
While photos that appeared to display some of the customer’s claimed items were
submitted, there was no way to confirm those items were removed by our staff.
There were also no signs of forced entry or other reports of theft or break-ins
at any of the contact facilities. Despite our findings, the company arrived at
a mutually agreeable resolution and settled the claim.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted zippy pod to take my stuff from ****** ****** New York to *********** South Carolina by the time my furniture got here every single piece of furniture was totally damaged paint chopped off scratches and I had just had the furniture redone I also have a 1943 *** stand up radio they took all my knobs off of there I just got an email from them because I sent the complaint in with all the pictures of all the damage furniture and they’re willing to pay me $250 they’re claiming it’s not due to the guys putting it on the truck even though they’re the ones that wrapped my furniture everything I wrapped in boxes came OK nothing broken I’d like to put a complaint in with this company I have been dealing with them for three months and they’re still not doing the right thing it’s disgusting it’s gonna cost me another $800 just to fix my furniture and have it re-paintedBusiness Response
Date: 11/10/2022
Our
corporate claims department was contacted again regarding the customer’s
complaint. Their team advised a final investigation was conducted, and it was
determined there was not enough evidence to substantiate that our staff was at
fault for the damages incurred. Despite the denial of the claim, 1-800-PACK-RAT Zippy Shell apologizes for the inconvenience, and credit was offered to the
customer for their experience. If the customer is interested in taking
advantage of the offer, we request they contact our corporate claims department
directly at ************** or by emailing **********************.Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday, July 27, 2022, we received container #******. As the driver was setting the container down on the driveway, he not only snapped a branch off one of our small trees, the truck cracked the lower portion of our concrete driveway. We took pictures and they are attached.
On Friday, July 29, 2022, Container #****** was picked up and Container #****** was delivered. The driver *** complained that the first container was not set correctly. Upon picking up this container, the truck damaged the concrete driveway substantially. *** informed us that he was going to call his Manager and take pictures of the damage.
I filed a claim with Pack-Rat in August and in October, I received a determination on my claim. They claimed they were not responsible for the damage saying per the contract, I gave permission for them to place the container on my driveway. I filed an appeal stating that yes I gave them permission to put the container on my driveway, HOWEVER, the container was overweight by 2 thousand pounds (total weight was over 8 thousand pounds) and I was not informed of this until after it was placed. According to their contract, a container can weigh no more than 6 thousand pounds. No one ever called about this and they stored it for a month. I am seeking repairs to my driveway and have included a repair cost. They offered a $350 settlement on a $6000+ repair.
Attached is a copy of the email response they sent meBusiness Response
Date: 11/07/2022
The
1-800-PACK-RAT corporate claims department was contacted regarding the
customer’s complaint. Their team advised that 6000 lbs. is simply a standard
weight limit the company encourages customers to keep in mind to refrain from
exceeding per our rental terms and conditions when loading belongings into the
containers. Our trucks and lifting systems can still safely accommodate and
maneuver containers over 6000 lbs. We have no way of knowing what amount of
weight would cause damage to a customer’s driveway. A final investigation
was completed, and it was determined there was not enough evidence to support
negligence by the driver or the company. Despite arriving at this conclusion,
we apologize for the customer’s experience, and compensation was offered for
the inconvenience. If the customer is interested in taking advantage of the
offer, we request they contact our corporate claims department directly at
1-************ or by emailing **********************.Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and it was resolved but NOT to my satisfaction. I cannot speak any further on the situation, but I will NEVER use this company again
Sincerely,
**** *****Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a zippy shell service quote around September 29 to shop for prices about moving services. I made an official order with them October 11 with almost 2 weeks advanced notice, per their request which was only a week in advanced. The dates scheduled were as follows: October 20 - drop off.. they texted that there would be a delay and I received the container on October 21, the afternoon of October 21 I received a text, not a call but a text from zippy that my transport of the container was now moved to monday, October 24. I could not get ahold of anyone on October 21 and October 22. From my apartment complex where I am moving out, notified that the container had to be moved by October 22 due to having their trash hauling services come on Monday, October 24 in the morning. Monday, oct 24... I am trying to contact zippy shell regarding the situation and they are ignoring my calls and no one updates me about the situation. The container must be moved no later than October 24 to avoid any more unpleasant situations to the people of the apartment complex.Business Response
Date: 10/27/2022
We
sincerely apologize for the drop-off delays and the communication issues that
occurred during our customer's move with us. We can confirm that the container
has been removed from the apartment complex. We appreciate ***** letting us
know about these problems and providing us with valuable feedback as we are always
working to strengthen our customer service.Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two complaints for ZippyShell/1-800-PackRat, #1 when I booked three containers, I was told each container with have a 1-time $49.95 charge for insurance coverage. Each month I continue to be charged $49.95 (in addition to the $189). On delivery, we had substantial including lost goods and on 5/24/2022 I filed a claim for $3,650 and this claim was confirmed by 1800Packrat. They advised they had 90-days to pay a claim. On 9/9/2022 (108-days after the claim was filed) they offered $1,420 to settle the claim. I asked them to advise how they came up with the valuation and they would not answer. Specifically, they severely and permanently damaged a $4,000 antique hutch for which I claimed half the value ($2,000). For this hutch, they arbitrarily offered $250. Keep in mind they ruined this hutch. I countered the settle this matter if they would adjust the payout for the hutch to $750 and I would accept the other assessments they offered. This would be a total payout of the claim of $1,950. I have attempted to contact the claims department of 1800packrat 5 times by email and telephone. They will not respond. This is a dishonest business practice. They ignored the deadline to pay the claim, then come up with a ridiculously low settlement offer and now they refuse to contact me to resolve this matter. I encourage people to not use this company for shipping & warehousing. They are non-responsive to problems. I did not mention it above, but they lost one of our containers in their system for 60-days before locating it. And then they billed us for storage for those 2 months when they could not find our container. We asked for a 2-month credit, and they ignored that request.Business Response
Date: 10/26/2022
1-800-PACK-RAT Zippy Shell apologizes
for the customer’s experience. Our corporate claims department was contacted
regarding the customer’s complaint about the settlement offer. They advised
that the submitted counteroffer is being re-evaluated and that a team member
will contact the customer to provide a final determination as soon as possible.
We appreciate the feedback provided and will be sure
to consider it as we work towards providing a better customer experience in the
future.Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pack Rat is the worst portable storage company ever. We had arranged for two pods to be delivered on Monday October 17, over a month ago and at the last minute they called and said they couldn’t make it on Monday.
Meanwhile we had arranged for professional movers to come on Tuesday, Oct 18 to move all of our furniture and boxes into the pods. After three phone calls packrat said they’ll send us one container Monday evening and the other one on Tuesday. The first POD was finally delivered Monday evening at 10:15 p.m. much to the chagrin of some elderly neighbors who were trying to sleep. We live in an over 55 Community.
The movers we hired were only able to load the one POD since the second was nowhere to be found. The second one arrived Tuesday evening at 8:30 p.m. We loaded it ourselves Wednesday morning with the promise that it would be picked up on Thursday between 4 and 8 p.m. October 20th. As of 9: 30 no Pick Up.
The PICK up of the packed PODS was just as messed up as the delivery. The first pod was picked up Tuesday Oct 18 evening by the same gal who dropped off the second POD. She wasn’t scheduled to be the pick up person but she had sense enough to call the warehouse and arrange with them that she would be picking up the first POD the same evening.
It was IMPERATIVE that the second POD be picked up today, Thursday October 20, because we are closing on our home tomorrow Friday Oct 21 and the new owners are moving in the same day. How in the world are they supposed to do that with our Pack Rat POD in the middle of the driveway? Every time we call (at least a half a dozen times) they make promises they DO NOT keep.
After waiting another 45 minutes (this is the normal wait time) this evening we talked to the supervisor Kevin, AGAIN and he said he can see where they “skipped” us four times and they try not to skip customers more than three times???? What kind of comment and service is that? He said that he will call facilities and “try” to get a truck here bBusiness Response
Date: 10/26/2022
We
sincerely apologize for the delays and the issues this caused our customers as
they moved out of their home. A team member has spoken with Mr. **** to discuss
the situation and to provide compensation for the problems that occurred. We
appreciate the feedback we have received and the opportunity the ****s gave us
to work on a resolution.Business Response
Date: 10/27/2022
We
appreciate Mr. **** providing additional feedback regarding his experience. A
team member has reached out to discuss the additional complaints. We look
forward to finishing the move on a more positive note.Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is with Packrat Moving Compa**. I was unable to get a**one on the phone for over an hour where they dire**ed me to their website. I filled out all the information and was delivered a container to my driveway in **. There were some additional fees not mentioned in the original quote but nothing exorbitant. Then I filled the 16' container in preparation for moving to my new address only 50 miles away. I called Packrat to come pick up the container and take it 50 miles down the road and they informed me they did not service my new area so they were unable to assist. The representative actually told me to hire one of their competitors at which point I mentioned their container was full and they advertised servicing 97% of the country. Apparently, merely 50 miles from where it was they were not able to service. Had they told me this when we started i would never used them. I spent nearly 2 hours on hold and on the phone with their representatives and was told they would go out of their way to assist me finally but the cost would be nearly $600 to deliver it 50 miles and then another $600 to pickup the empty container after the move. I asked them why I was paying over $10 per mile and they said their nearest facility was 200 miles away so I had to pay for their transportation to and from their shop. I told them to come from a closer location and they said it was against compa** policy. I've always found myself to be a reasonable person and could not understand why I was paying for the additional travel. They provided me a 40% discount on the delivery to ** and I thought that was fair considering our miscommunication.
Forward to today when I called Packrat to pickup the empty container and they want to charge another $600 to pick it up. They kept me on hold for over 1.5 hours and then the customer relations department came back and said they would not reduce the pick up price per our previous conversation. Very unprofessional and hidden fees.Business Response
Date: 10/21/2022
We
are truly sorry for the serviceability issues our customer encountered. We
appreciate Mr. *******'s patience as we worked to resolve this. A team member
has reached out to work on a resolution and to provide compensation for the
problems that occurred.Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 17 March 2022, 1-800-PACK-Rat Sales Representative ******** ****** e-mailed a copy of the proposed contract to load, move, and unload my family's belongs in a Zippyshell container. I refused to sign the proposed contract because it showed, "Storing at Destination? 0-30 Days" when I required the contract to read, "Storing at Destination? No Storage/Ship ASAP". She then verbally agreed with my requirements for no storage at destination terminal and told me the contract was fine without my signature. When the container was 2 days away from the destination terminal 1-800-PACK-Rat called to have me approve the final charge for their services without giving me a delivery date. I objected to payment in advance but they said, "no payment, then you don't get a delivery date". A few days later I received a call from the destination, moving and storage company and they told me that they couldn't deliver until my container had been in storage for 27 days because 1-800-PACK-Rat hadn't reserved a date ahead of time. I accessed my container while it was in storage and discovered that there was no padlock on my container as ******** ****** had verbally promised to provide. Once my container was finally delivered and unloaded I discovered 7 damaged items.
On 17 June 2022 I contacted "****", a management person with 1-800-PACK-Rat and he agreed to refund to my credit card $300 for the failure to perform to verbal contracts. He also sent me a "Damage Claim Form" to submit for the damaged items. On 7 October 2022 the damage claim was denied based on the contract. I informed them that there is no signed contract. As of today, 18 October 2022, 1-800-PACK-Rat Zippyshell has not refunded the agreed upon $300 nor the $564.84 from the wrongfully denied damage claim.Business Response
Date: 10/27/2022
The
1-800-PACK-RAT Zippy Shell corporate claims department was contacted regarding
the customer’s complaint. Their team confirmed there was not enough evidence
found to support negligence on the part of our staff. For this reason, the
company cannot accept liability for the damages incurred to the customer’s
property. Despite denying the claim, the customer was offered a credit for
their experience. If the customer is interested in taking advantage of the
offer, we request they contact our corporate claims department directly at
************** or by emailing **********************.Customer Answer
Date: 10/31/2022
Complaint: ********
I am rejecting this response because: I have legally sufficient evidence that validate my claims for $300 and $564.84 and I am in discussion with 1-800-PACK-RAT to settle this matter. My expectation is that this complaint will be resolved this week and will include the $250, "Customer Satisfaction Credit" that the Business has offered plus my two previous claims.
Sincerely,
******* *******Business Response
Date: 11/07/2022
The
1-800-PACK-RAT corporate claims department was contacted regarding the
customer’s rebuttal. Their team confirmed that they were able to arrive at a
more agreeable resolution with the customer. The claim has been settled.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.