Complaints

This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

1-800-PACK-RAT, LLC has 80 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-PACK-RAT, LLC

  1901 Treygan Rd Ste 190 Garner, NC 27529-5353

  
• 

  1-800-PACK-RAT LLC

  533 Rotterdam Industrial Park Schenectady, NY 12306

• 

  1-800-PACK-RAT, LLC

  15 Rasons Ct Hauppauge, NY 11788

• 

  1-800-Pack-Rat

  11 Perina Blvd. Cherry Hill, NJ 08003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a container from 1-800-PACKRAT on 5/10/2022. When I read the rental agreement presented online there was a large number of provisions that were included that should not have been and granted rights far outside the expected business contract with the company so I refused to sign. When talking to the service rep they said they would send a printed copy with the driver that had the questionable pieces removed, and I could sign that one to enter into our contract.
  
  The container was delivered and a family member received it. No contract was provided and nothing was signed. The initial charges were much higher than I was told they would be but I assumed it was covering the transport cost and such associated with the entire rental. It turns out they were adding more and more charges to the rental they say was included in the contract I never got or signed. In addition to the hidden fees, I was also double charged for protection for the duration of the rental.
  
  I have contacted them asking for the contract but calls from my number are no longer answered (sat on hold for over an hour last time). The refund that was promised was never received. My online account information has been deleted so I am no longer able to see any payment history or order history associated with this.
  
  I would like a refund for the overcharges and copies of all of the "signed" documents they say I provided. As well as full documentation and breakdown of all charges that were assessed to my card and documentation on where I agreed to them in the aforementioned signed documents.

  

  Business Response

  Date: 09/28/2022

  We
  sincerely apologize for the billing issues our customer encountered. A member
  of our Upper Management team has spoken with Mr. ********** to discuss the
  matter and to provide an itemized receipt. We look forward to resolving this
  with him as soon as possible. 

  Customer Answer

  Date: 10/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the process has not been completed. No resolution was reached at this time. Waiting on correspondence from company representative.
  
  
  
  Sincerely,
  
  
  
  ******* **********

  

  Business Response

  Date: 10/04/2022

  We
  appreciate Mr. ********** providing additional information regarding his
  previous complaint. A team member had the opportunity to speak with Phillip to
  discuss compensation for the issues that occurred during his move. 

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for transportation and monthly storage for ~9 months (Dec '21 - Aug '22). During that time, Packrat CHANGED my lock (we are provided a padlock, accessible only to us) without notice, explanation, or permission. This was discovered only after realizing our key did not fit - and I noticed in a photo I took to capture the unit #, that the lock was in a different location than before. Needless to say, it is unsettling & disturbing that our lock was changed in such a discreet way without notice.
  
  Despite contacting and providing photo evidence, Packrat did not fully investigate outside of a couple quick calls to the warehouse, did not acknowledge, much less take responsibility for what happened, or provide any explanation. There was allegedly “nothing” they could do and the “max they could” do is reimburse me for a locksmith - which they never followed-up on. I will note that the rep was elusive and combative in approach.
  
  I ultimately paid for a locksmith to come out to open the lock myself. I noticed some items were in different locations than before, as well as grayish gravel/dirt(?) on items not there before, and at least one item dented & scratched w/said grayish whatever it is.
  
  I’d like to know what happened more than “we don’t know”, acknowledgement of the situation, and remedy for failure to provide the service paid for: secure transport & storage, access to my unit which was unavailable until locksmith, and without my unit essentially be accessible to unknown parties for an unknown length of time over 9 months.

  

  Business Response

  Date: 09/27/2022

  We
  apologize for our customer's frustrating experience. Due to a review on a
  different website, we have reached out to this customer regarding the
  situation. Our team conducted a full investigation and could not find evidence
  of lock tampering. We have advised Mr. *** to provide us with the locksmith
  receipts, but we have not received a response to this request. We hope to hear
  from him soon. 

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our move, a stray cat was locked in 1 of 3 Pack-Rat containers I rented.
  We naturally authorized cutting the lock to let the cat out, as the Pack-Rat headquaters in NC.
  My mother was on a group call with the warehouse and headquarters, as they authorized cutting the lock.
  A new lock was placed on our container by Packrat warehouse employees in WA.
  The key to the new lock was not sent to us after the new lock was placed.
  Upon delivery 5/20/2022 of the containers, the new key was not supplied. We contacted Packrat via the customer service number and the warehouse workers directly. A key was not provided.
  I was able to open the other 2 containers with the keys I had from the time of loading the containers.
  I had to hire a locksmith to remove the replacement lock so I could unload our items from the container that had been opened to save the cat.
  I used the "contact us" section of the Pack-Rat website at the time with no reply or refund.
  I did try calling the company number [1-800-722-5728] multiple times and left messages, with no reply or refund.
  I sent an email, on 7/8/2022, with the above information and the receipt attached. Again, there has been no reply or refund. I used my email account that is on file with Packrat and they had sent emails to repeatedly. It would not have been lost in spam, as it was a validated account.
  
  They did not send the key when the lock was replaced; when the container was delivered; or when we contacted the warehouse and headquarters notifying them post delivery that we did not have the new key.
  Had they simply supplied the key to the new lock, the locksmith cost of $224.40 could have been avoided.
  
  If I waited for them to supply the key, PackRat would have charged for extra days and the movers unloading the containers would have charged for more hours.
  
  I paid my bills to PackRat appropriately, they should refund me appropriately.

  

  Business Response

  Date: 09/26/2022

  We
  are truly sorry for the lock issues that occurred during the move. We can
  confirm that a member or our Upper Management team has attempted to reach out
  to the phone number on file. We look forward to speaking with the customer
  soon. 

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAID 800-PACK-RAT/ZIPPY SHELL OVER $3000 FOR STATE TO STAT MOVE. 2 BEDRM APT TO A 2 BEDRM APT., FROM MD TO FL. THE PACKERS PACKRAT/ZIPPY SHELL USED IN MD, JUST BASICALLY THREW OUR HOUSEHOLD ITEMS INTO THE ZIPPY SHELL CONTAINER. THIS INCLUDES OUR BIG SCREEN TV'S, LIVING ROOM FURNITURE, BEDRM FURNITURE, 27 PLASTIC BINS AND ELECTRONICS. NEEDLESS TO SAY UPON ARRIVING TO JACKSONVILLE FLA, OUR FURNITURE WAS 88% DAMAGED. WE TOOK OVER 30 PHOTOS OF OUR FURNITURE DAMAGED WHILE STILL LOCKED IN THE ZIPPY SHELL CONTAINER. WE HAVE EMAILED THEM WITH THE PHOTOS, FILED A DAMAGE CLAIM WITH THEM AND CALLED THEM,OVER AND OVER AGAIN. IT BEEN WELL OVER 70 DAYS NOW AND NO RESOLVE BY REASON OF OUR DAMAGE CLAIM BEING PAID OUT.
  MOVE DATE WAS 05JUL22 ARRIVAL DATE IN FL WAS 11JUL22.
  REFERENCE#***********************
  MERCHANT INFO: *********** NC UNITED STATES

  

  Business Response

  Date: 09/26/2022

  Our corporate claims department was contacted regarding the
  customer’s complaint. Their team advised an investigation was conducted, and
  the Zippy Shell load team confirmed there was a lack of protective materials
  provided by the customer. Based on our findings, there was not enough evidence
  to support Zippy Shell staff was responsible for the damages incurred. While we
  apologize for the customer’s experience, we cannot accept liability for the
  loss. The customer has been offered a credit for their experience despite the
  claim being denied. If the customer is interested in taking advantage of the
  offer, we request that they please contact our corporate claims department
  directly at ************** or respond to the proposal by emailing ***********************

  

  Business Response

  Date: 10/03/2022

  We appreciate Mr. ******* reaching out to provide additional information and feedback. Unfortunately, the claim our customer filed was denied. However, we have sent his comments to the appropriate departments.

  Customer Answer

  Date: 10/03/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ZIPPY SHELL / 800-PACK RAT, is merely supplying you with the same response without reviewing or considering the evidence.

  We sent multiple photos, showing the damage done, even before unlocking their Zippy Container!!

  What more and further PROOF, could anyone ask for!!
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am looking to get a refund from Zippy Shell as they did not deliver on the agreed upon services. I paid over $3000.00 to have them; 1) Drop off a moving Pod on July 1st, and 2) Ship my items to Seattle WA, to be delivered to my home on July 29th. Neither of these happened.
  
  They didn't drop off the moving pod until 3 days after the agreed upon date of July 1st. Causing me to rush to fill it up as I needed them to ship the pod to WA by a certain date so it would be ready to be delivered when I arrived. I planned all of this months in advance with the agent as you can see in the email thread that is attached.
  
  They then refused to deliver my pod to my new home on July 29th even tho this was the date I requested when drawing up the contract, and the date they confirmed with me in both email (see attachment) and over the phone with a live agent. Instead of delivering my pod on July 29th they said I wouldn't get it until Aug 10th. This wasn't a possible solution for me as I work from home and all of my office items where in the pod. Because they refused to deliver my pod, I had to rent a **** truck, drive an hour out of town to their wear house, load everything from the pod to the truck, drive it home and unload it. All of this accrued additional costs, time and effort, that I would not have otherwise had if they delivered on their end of the bargain.
  
  This company did not uphold their end of the deal but instead caused a lot of anxiety, additional costs, labor, and frustration in an already stressful situation. They were very unprofessional in all of their conversations and only agreed to refund me $250.00, which is a joke considering the **** cost more than that. Because of all this I would like to report them and ask for help in getting my money back.
  
  Thank you,
  ******

  

  Business Response

  Date: 09/23/2022

  We
  are deeply sorry for the issues our customer encountered during her move with
  us. We always strive to provide a seamless and stress-free move, and we regret
  that we did not succeed in this case. A team member has reached out to provide
  an offer of compensation. We look forward to hearing back from Ms. ********
  soon. 

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted 1800Packrat to ship my belongings from the west coast to the east coast for my final military move. 1800Packrat showed experience with military moves and knowledge about the importance of weight tickets to military moves. I was charged for weight tickets and assured I would receive them. The weight tickets were the primary reason I signed with Packrat. I called Packrat over three times, emailed several times and only received the response that they would reach out to the WA facility. I never received weight tickets as a result I'm unable to submit my move for military reimbursement as my reimbursement amount is based on the weight of my belongings. Without empty and full weight tickets I can't prove the weight of my belongings. The weight tickets were integral to my reimbursement, to my contract with Packrat, and to the success of my move. 1800Packrat has failed to fulfill their contract resulting in me not being reimbursed for my move. Their earlier failure to deliver a container on time, under the same contract had me seek Uhaul, Uboxes which did fulfill their contract and provide me weight tickets.

  

  Business Response

  Date: 09/23/2022

  We
  sincerely apologize for the problems with the weight tickets that our customer
  encountered. A member of our Upper Management team has looked into this and has
  reached out to Mr. **** to discuss the situation. We look forward to this being
  resolved as soon as possible. 

  Customer Answer

  Date: 09/23/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it has not resolved the problem of providing me with my certified empty and full weight tickets which I paid for. It also has not refunded me the cost of transportation in lieu of weight tickets. Their letter is useless regarding a military move reimbursement as the DoD reimbursement is based on the weight of a service members belongings hence the empty a full weight tickets. I asked the pickup driver if they got the empty weight ticket, I made it clear I needed a full weight ticket, I called 1800 PackRat several times and emailed requesting my weight tickets and I never received them. I gave PackRat ample opportunity to get empty and full weight tickets throughout my move. Their resolution does not fulfill our contract and does not meet the military move requirements which they specifically advertise understanding on their website.
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 09/26/2022

  We
  appreciate our customer reaching out provide us with additional information and
  valuable feedback. We deeply apologize for the delays and the difficulty this
  caused Mr. ****. A team member has provided the requested weight tickets.
  Again, we are truly sorry for the added stress this caused. 

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PackRat informed me today of their intent to Auction off my storage locker. They never informed me of their desire to do so before today. I understand I got behind on rent, but regularly asked them to make a payment plan so I could get the unit back on track. They failed to respond to these requests. Furthermore they are not honoring their contract, there has been no phone contact nor has there been any written communication in the mail as is described in their agreement. As such I would request a chance to get the unit back on track through payments.

  

  Business Response

  Date: 09/22/2022

  *******,
  we apologize for your experience with 1-800-PACKRAT. Our billing department
  made several attempts via phone call and emailed to reach out to Mr. ***** to
  advise him of the past due charges on his account. We also mailed Mr. ***** a
  notice via mail on 9/13 to the address on file. We encourage Mr. ***** to speak
  to our billing department to discuss options for payment before the auction
  date. Our team has made multiple attempts without success. We hope to hear from
  ******* soon. 

  Customer Answer

  Date: 09/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have reviewed phone logs and the last call I received from this business was in January. I further provided updated billing information to them at that time and there was no notice of any issues with payment. Further I reached out to their department and was advised no options were available. Even further no such notice was received as they stated. This is not a reputable company, contractually they should have been reaching out through post anytime a payment would have declined, no such mail was ever received. I am simply asking for a structured payment arrangement to get the unit on track and they still insist on running me in circles. As a business owner I'll let every person who listens about this company and who they should look to for storage needs if this isn't corrected.
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 09/28/2022

  We
  appreciate our customer providing us with additional information and for
  speaking with a member of our Billing Department so we could work together to
  work out an appropriate payment schedule. 

• Initial Complaint

  Date:09/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pack Rat Quote # *******. $ 5373.86. Order # *******-******* 1 800 Pack Rat
  
  We ordered three pods through 1 800 Pack Rat on 3/8/22. We had those delivered and then picked up in IL on 6/27/22. We were told that these would be in storage in Nashville TN until our delivery date on 9/1/22. Additionally we contracted for another unit to be delivered to Schaumburg IL on 9/1 for my parents. My husband called a few days prior to our delivery date for an additional confirmation on the delivery as we did not hear from pack rat. At that time he was told that our storage units were still being stored in Chicago and would not arrive at our house until 9/17. This pod contains all our furniture, important papers, etc. When my husband found out that we would not be receiving our pods on time he chose to cancel the pod being delivered to Schaumburg IL on 9/1. After several calls with Pack Rat we were told that our units were to be delivered on 9/10. We contacted Pack Rat on 9/9 and were told that the first unit would be delivered on 9/10 between 9:30 - 1:00 and the second would arrive shortly after that to Murfreesboro TN. On 9/10 after numbers calls our first unit showed up on 9/10 at 5:45PM. We called Pack Rat and were told that it was a "long story" why we did not have the other unit and no other explanation. We call every day to check on the status of our delivery and can never get the same person or a supervisor to speak to. We also contracted and paid movers to unload our units at a cost of $600 and we did not have the second pod to unload. So we were out that money. Additionally we paid 292.00 a month for two months to store our units.
  
  Right now we do not know when or ever our second unit will be delivered. I would like my unit delivered and to be refunded for all the money we have paid thus far.

  

  Business Response

  Date: 09/22/2022

  We
  are truly sorry to hear about the delays and problems this has caused our
  customer. We have reached out to the ****** to discuss the situation regarding
  the remaining container delivery and the issues they have encountered thus far.
  We are working to get this resolved as soon as possible. 

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second time trying to have the pod picked up while we are still bieng charged. Scheduled pod pickup for September 6, 2022. We even got a call from the company to confirm that it was a pick up. No one came, no call, no apologies. When we called we were told that it was rescheduled for September 10. 2022 without letting us know beforehand. On September 10, 2022 we called the company to confirm that this time they would pick up. No one came, no call, no apologies. We have contruction work that had to be put on hold until the pod is picked up. The company's failure to pick up the pod is causing us contruction delays and money. Please pick up the pod.

  

  Business Response

  Date: 09/13/2022

  We
  sincerely apologize for the added stress and inconvenience caused by the delays
  the customer experienced. Our Resolution Team has spoken to the customer about
  the delays to gain further insight and feedback. The container has been picked
  up. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, May 1, 2022, The Pack Rat delivery driver put down the pod on the chain link fence gate opening. He did not pull into the back yard enough. The driver told us to file a claim and that it would be fixed. I could not reach the driver at the number he gave us. I left several messages with no response. I called the main # and reached the claims department. We filed the claim on 5/13/22. On 6/24/22, I sent a follow-up email inquiring about the status of the claim. and they denied it because we did not submit proof. We submitted an estimate, costing us $1415 to properly repair the fence back to working condition. We had three different estimates completed. On 7/21/22, I submitted an appeal. I did not hear a response back for over 30 days. I followed up with an email on 8/27/22 and received no response. I followed up with a phone call on 9/8/22. The person I spoke with informed me I would receive a decision by email later in the day. I received the email denying the appeal and are offering a customer satisfaction credit of $150.

  

  Business Response

  Date: 09/21/2022

  1-800-PACK-RAT
  sincerely apologizes for the customer’s experience. Our corporate claims
  department was contacted regarding the complaint, and the team advised there is
  not enough evidence to substantiate that the 1-800-PACK-RAT driver caused the
  damage. The customer has been offered a credit for their experience even though
  the claim was denied. If the customer is interested in taking advantage of the
  offer, we request they contact our corporate claims department directly at
  ************** or by emailing **********************.

  

  Business Response

  Date: 09/26/2022

  Our corporate claims
  department was contacted again regarding the customer’s response. The team
  advised there is not enough evidence to prove the 1-800-PACK-RAT driver was
  responsible for the damage and the previous determination has not changed. The
  customer has been offered a credit for their experience despite the claim being
  denied. If the customer is interested in taking advantage of the offer, we
  request that they please contact our corporate claims department directly at
  ************** or by emailing ***********************

  Customer Answer

  Date: 10/03/2022

  
  
  Complaint: 18009801
  
  
  
  I am rejecting this response because:I have provided all I can. I bought the house in October, with perfect condition fence, here is a link to the listing.**********************************

  Then, the pack rat driver put down the pod on the fence, crushing it. The company stated driver denies it and there was no damage to truck. But in order to submit the claim we had to submit estimates and there is damage to the fence. This incident is real and the company should be accountable for their driver's error. But, this driver, is also the weekend supervisor, (information I gathered when reaching his voicemail) he gave my boyfriend (the witness) his phone # to call. 

  
  

  I paid over 4,000 for this moving packrat and they are offering $150 customer satisfaction credit as long as I sign a settlement agreement. I do not agree.
  

  
  
  
  
  Sincerely,
  
  
  
  ******** *****