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Business Profile

Nutrition

RP Strength, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on my *********** Savor credit card in the amount of $249.99 from RPSTRENGTH on 11/28/2004. I did not recognize this charge and submitted a fraud claim to my credit card who began an investigation into the charge. According to my credit card company, they received a message from RP Strength claiming the charge was valid and my claim was closed without requesting any evidence or response from **** maintain this is an invalid charge made by a company I do not know and whose services I do not use and would like the merchant to refund the amount of the transaction.

    Business Response

    Date: 02/26/2025

    This charge pertains to a Hypertrophy app subscription that the customer initially signed up for on November 27, 2023. The transaction in question was for the annual renewal on November 28, 2024, as per the terms of the subscription.
    Our subscriptions operate on an auto-renewal basis, which is clearly stated on our website during the checkout process. (Please see the attached screenshot of the checkout screen.) The customer did not cancel the subscription prior to renewal and has never contacted our customer service team to request cancellation or a refund.
    As with any auto-renewing subscription, charges continue unless a cancellation request is made. Given that no such request was submitted, we were unable to troubleshoot until it came in as a fraud dispute. Thanks, 

    Customer Answer

    Date: 02/26/2025

     
    I am rejecting this response because:

    Customer (me) did not sign up or use any subscription from RP Strength. If there was another charge in November 2023, I would like to amend my request to include that amount as well. 

     

    Regarding the comment about not contacting RP Strength directly for a refund, there is no phone number listed on your site to call you directly. Please provide me with such a number and I will call you to discuss the matter directly.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All on November 12, 2022 regarding their templates they sell:First of all, this was not fully explained prior to purchasing. I was mislead. It was not fully explained that we need to pick exercises and all. It was stated in a way that shows all of that will be done.Second, it was not stated excel was needed and I cant use excel without paying for it which Im not doing.Third, ****** sheets which I can use doesnt fully display all excel will with the template was created with so I cant even see more with sheets and again this was not stated prior to purchasing that you absolutely needed excel not sheets.Whats being sold prior to purchasing Is the all of the exercises sets and reps are ALL laid out for you in detail which was not the case at all.

    Business Response

    Date: 11/14/2022

    This customer has purchased a product from us and completely ignored the product description. Having said that he, was fully refunded before this complaint was filed with BBB
    Here is what was explained to the customer before refunding took place. 

    We recommend  reviewing product pages and refund policies before making purchases, as that would avoid any confusion. Our product page states what the product is in detail, including screenshots of exactly what the template looks like. There should not have been any confusion as to what the template does. 

    We clearly state that Excel is the only program we guarantee it working in. Yet the complaint was that it did not work in ****** Sheets. This is the text copied and pasted from our product page: 

    "It might work in other programs, but we can only guarantee full functionality in an updated version of MS ****** NOTE: On Apple products (iPhone, iPad, etc) full functionality may require an Office 365 subscription, as the free version may not render template contents as expected. "

RP Strength, LLC is BBB Accredited.

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