Complaints

This profile includes complaints for Leith of Wendell, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leith of Wendell, Inc.

  5300 Rolesville Rd Wendell, NC 27591-7958

  
• 

  Leith of Wendell, Inc.

  5310 Rolesville Rd Wendell, NC 27591-7958

  
• 

  Leith of Wendell, Inc.

  5330 Rolesville Rd Wendell, NC 27591-7958

  
• 

  Leith of Wendell, Inc.

  5320 Rolesville Rd Wendell, NC 27591-7958

  
• 

  Leith of Wendell, Inc.

  PO Box 1930 Wendell, NC 27591-1930

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leith sold me a 2025 **** Escape as brand new at brand new full price but it had been wrecked. Parts on it had been replaced and the front passenger wheel fell off while I was driving it. Details in the attached letter.

  

  Business Response

  Date: 05/22/2025

  We will be reaching out to Ms. ********* about possibly repurchasing vehicle. 

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my car was being delivered to me after it was repaired and after being told several times it should be at my house soon it never arrived. After speaking with the service advisor and telling him it still hadnt arrived he said he would call me back. After no call back I drove to the business and saw that my car was sitting in the lot. After being told excuses ranging from we are training new people to the system is the problem and not being offered any adequate compensation for my time I asked to speak with a manager and was given his card to email my concerns to which I did.

  

  Business Response

  Date: 12/12/2024

  Spoke with customer and addressed delivery concerns. customer agreed with complimentary oil change and tire rotation on next service to offset issues experienced on this visit. 

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with leith Wendell for years and have purchased multiple vehicles from there. This last experience has been the worst experience I have ever had. After purchasing a vehicle through them and signing all the paperwork I was told something was wrong with the paperwork and I needed to return it. This being after having it for at least a month and customizing the windows. I return the vehicle and worked out the issue (so I thought) and was put into a different vehicle. I signed the paperwork, that included a contract that they would reimburse me for the window tint, and drove my vehicle home. I again customized my windows . I had the vehicle for at least a month if not longer, only to be contacted again about the paperwork being incorrect. At this point I am over the situation. I respectfully said I would return the vehicle and end any future business with them. I have contacted them multiple times about the money they owe me for the tinted windows that we both signed contract saying they would reimburse me. It has now been 6 months and they are refusing to pay me. Not only have I been screwed out of two vehicles but also money that I put in getting two vehicles windows tinted. I highly recommend not doing business here.

  

  Business Response

  Date: 07/05/2024

  We sent the client a refund check for the tint. 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21730918
  
  I am rejecting this response because: These guys have been saying this for months now and I have yet to receive anything! This whole situation has been going on for five plus months and live less than 2 miles away from this establishment. Very unprofessional for a company that has been in business for 10+ years..  
  
  Sincerely,I
  
  *****************************

  

  Business Response

  Date: 07/15/2024

  Does the client want to come here to pick up the check?

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A new battery for my 2016 kia ******* lx was purchased from this dealer 03/2021. It states there is a 36 month warranty on it. The battery is starting to fail. The dealership was contacted today and stated that unless I had the invoice that they wouldn't replace it even though it's under warranty because the info where my mom bought it had been kicked out of there computer system. They said that her profile came up under *********************** but no other records.

  

  Business Response

  Date: 06/13/2023

  The customer, *********************** (*****), was able to provide her invoice today. We have scheduled her to come in Thursday for a battery test, and will replace the battery, if it fails ***** battery test. We had no documentation of this transaction in our system due to she has not been to our facility in over 18 months when the system is purged.

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  Everything has been very quickly resolved. The business reached out to me very quickly to take care of the issue. I very much appreciate them resolving this.

  
  *********************************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2013 **** ************ about 4-5 weeks ago because my engine light was on and also I had received a letter about a recall on a part. Service manager **** said that a diagnostic fee would be charged. I asked him call me with cost before he started any repairs. Its been a month and I still dont have my car. Ive been getting the run around every time I call to check on it.Please help!

  

  Business Response

  Date: 04/10/2023

  Service manager ***************************** and service advisor *************************** conference called **************** and explained that we had performed everything that she had approved up to this point and that additional approval was needed to move forward.  The customer stated that she wasn't sure how far she wanted to go with the repair and would let us know.  According to service advisor **** this is the same response he has received every time they have spoke about the issue. Service manager ***************************** will follow up with **************** again this week - week of 4/10/2023  

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19915832
  
  I am rejecting this response because: I told **** that once he determined what the issue was, call me to discuss pricing before repairing. Im still waiting on that call. I called him several times inquiring about my automobile.  Here are a few of the responses I received: "mechanics are still working on it." and "it's electrical" and "mechanic didnt come in today" and "suggest you take your car to an electrical repair shop, there's one in ******" and "DMV will give you a waiver on your inspection sticker." He told me that I could come pick my car up and I owe three hundred and something dollars, but for what? A diagnostic fee? He never told me what was wrong with my *************** electrical" but they "cant figure out what." He told me "hybrids are difficult."  My car sat in front of thier building several days in a *******'s probably still sitting there if I ride by today! This its unacceptable service!
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/17/2023

  Customer has approved the additional diagnostic time.  Customer is working directly with service manager ***************************** at this time.  Manager explained to **************** that diagnostics are done in a logical order and that some diagnostics are quicker and some are longer and that what we charge for is the time associated with each step of the way.  Once we find the issue we can at that point quote time and parts for the repair, but until the issue is found the charges are for the time spent to locate and diagnose the problem. Per manager ***************************** he had a productive conversation with **************** in which she authorized additional diagnostic time today (4/17/2023).

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19915832
  
  I am rejecting this response because:
  I was told by **** that they have figured out the issue and that it would cost $1700 to repair.

  I w
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/21/2023

  Customer has approved the repairs for a total of $1803.12

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Transaction Date: 2/13/23
  - Synopsis: 2013 ***** ******** was sent to Leith ********* in Wendell for a check engine light and oil change on Feb 10. Later that day, the service advisor called stating the check engine light was on due to "random misfires". While unsure of the solution, he suggested changing spark plugs, changing out a lug nut, and a fuel system cleaning (approx. $1,100). I told him to put the car back together and to "just do the lug nuts". When the car was picked up on 2/13, they charged me for an oil change. While I understand that this could be a simple misunderstanding, I don't appreciate being called a liar when I brought up the charge. Also, the cashier ran my card before explaining my bill. So, they were able to hold my money hostage. Refund me for the oil change.

  

  Business Response

  Date: 02/15/2023

  After service manager, *** *******, reached out to the customer - an agreement was made to provide a partial refund of the invoice as agreed upon by both parties.  This was done as a goodwill gesture and the customer confirmed with Mr. ******* that the agreement was fair.

  Customer Answer

  Date: 02/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, August 4th, my partner and I were traveling home from *********, NC to ******** ****, NC. We were traveling on US Hwy 64 East between Wendell and Zebulon, NC when our truck broke down. I checked my phone to locate the closest Dodge Ram dealership/repair shop and found Leith Dodge Ram **** ********** *** Wendell, NC 27591. I called and spoke to ***** *******, the service advisor, who told me that “if you can get it towed here before 5pm, we will take a look at it and let you know what we can do. Who knows, it might be an easy fix.” We got the truck towed to Leith, arriving at 4:45pm. I went in to speak to ***** and he promptly told me “I never said that, I have all my techs leaving for the day. I never said we would look at it tonight.” I told him, “The only reason we had the truck towed here is because you said you would look at it tonight!” Again, he said “no, you must have spoken to someone else, I never said that.” We had to use **** to go to a hotel for the night, as the dealership refused to allow us the use of the courtesy shuttle. The following morning, August 5th, at 8:30am, ***** called to tell us it was a blown water pump and his tech was currently working on the repair and it would take a few hours. Finally at 12 noon, we called back and ***** informed us that “no, I don’t have a tech working on it. I never said I did.” We asked to be picked up and brought to the dealership and ***** refused. He said “I will send the courtesy van when your vehicle is ready.” We took and **** back to the dealership at 1pm to find out exactly what was happening. Once at the dealership, my partner, **** *******, spoke to ***** who promptly told him “I never said I had someone working on your truck.” We both looked at ***** and told him that was “a flat out lie.” I called **** ***** ***** *** in ******** **** to speak to the service manager and he quoted me “2 hour book time and $675.00 all in for the repair. At 6:15pm, our truck was fixed for $1474.75.

  

  Business Response

  Date: 08/19/2022

  Thanks for the inquiry in reference to Ms. *******.  At Leith Auto Park East we strive to maintain a standard of excellence that surpasses customer expectations.  There are, unfortunately, times where our customers expectations exceed what is reasonable.  The complainant called for a tow from *******'s towing at 4:19 PM on August 4th, 2022, the third party tow service arrived at their location at 4:45 PM.  The third party tow service arrived at our location with the vehicle at 5:27 PM.  Our service department is open from 7:30AM - 6:00PM and our technicians work from 8:00PM-5:00PM.  Our courtesy shuttle stops running at 4:30PM.  We offer the shuttle as a no charge courtesy to our customers but due to driver schedules and other pick ups the shuttle is not always available.  Although we are currently scheduling repairs for over 2 weeks out we immediately took the customer's vehicle into the shop at 8:00 AM on August 5th.  A diagnosis was completed, the customer was called with an estimate which they approved and the process was started to get the vehicle repaired.  Parts were not in stock and had to be acquired from another location.  We were able to get the repair worked in and completed on the same day and for the estimated price.  We did not charge any additional freight or handling fees for the part that we had to acquire although there were costs incurred to us for retrieving this part.  The repairs were completed the same day as the diagnosis.  The bill was paid before the customer left the dealership.  We appreciate the opportunity to serve the local community and feel that we were good neighbors to a traveler in need.  We have attached a copy of the tow bill from *******'s towing with the time stamps.  Please let us know if there is any additional information needed.

  Note: This complaint was filed against our Cary Chrysler/Jeep location and was meant for our Wendell Chrysler/Dodge/Jeep/Ram location 

  Thanks

  **** *****

  ************************

  Customer Answer

  Date: 08/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Unfortunately, Leith is again being untruthful. As you can see by the attached screenshot, we called the towing company to request a tow at 3:40 pm. We received a confirmation callback at 3:45pm. Also, demonstrated by the actual towing receipt, we were towed a total of 13.1 miles. It does not take over an hour to tow a vehicle 13.1 miles. ******** towing got us to the dealership at 4:45pm. As I stated in my original complaint, I was able to arrive before the techs left for the day and as ***** had promised to "take a look if you can get here before 5". The ending time of 5:27pm on the tow receipt is when my husband paid the bill with his credit card. He paid the bill after our truck was off loaded and backed into the sservice bay at Leith. The parts that were aquired were originally coming from Raleigh, close by as we were told at the 8:30am phone call from *****. He never told us that he couldn't get that part and had to get one from another dearler in Garner until we arrived at the dealership at 1:30pm! Again, providing false information. I realize the courtesy shuttle is only serviceable during certain hours, however, I have also bee the recipient of dealership courtesy where the salesmen have driven the shuttle after hours to accommodate the customer. We are 2 senior citizens 62 and 66 yrs old, stranded in a city we are not familir with and were lied to from the opening call. A shuttle ride would be the least you could have done. As for the bill being paid, after we left the dealership on Friday 8/5/22, we called our great friend and asked if she was our "Angel" who paid our bill and she said yes. She knows we did not have the money, so she stepped in after all we had been through. Whether or not the bill gets paid by us or someone else is of no concern to Leitrh. They overcharged us and got paid in full. WE would like the bill corrected to reflect the proper 2 hours BOOK time to repair our truck. We never would have brought the truck to you in the first place, had ***** not promised he would have it looked at and fixed. There was no favor done to "fit us in", ***** said he could do it. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 10/03/2022

   

  Please see the original response addressing all of the issues mentioned in the follow-up:

  Thanks for the inquiry in reference to Ms. *******.  At Leith Auto Park East we strive to maintain a standard of excellence that surpasses customer expectations.  There are, unfortunately, times where our customers expectations exceed what is reasonable.  The complainant called for a tow from *******'s towing at 4:19 PM on August 4th, 2022, the third party tow service arrived at their location at 4:45 PM.  The third party tow service arrived at our location with the vehicle at 5:27 PM.  Our service department is open from 7:30AM - 6:00PM and our technicians work from 8:00PM-5:00PM.  Our courtesy shuttle stops running at 4:30PM.  We offer the shuttle as a no charge courtesy to our customers but due to driver schedules and other pick ups the shuttle is not always available.  Although we are currently scheduling repairs for over 2 weeks out we immediately took the customer's vehicle into the shop at 8:00 AM on August 5th.  A diagnosis was completed, the customer was called with an estimate which they approved and the process was started to get the vehicle repaired.  Parts were not in stock and had to be acquired from another location.  We were able to get the repair worked in and completed on the same day and for the estimated price.  We did not charge any additional freight or handling fees for the part that we had to acquire although there were costs incurred to us for retrieving this part.  The repairs were completed the same day as the diagnosis.  The bill was paid before the customer left the dealership.  We appreciate the opportunity to serve the local community and feel that we were good neighbors to a traveler in need.  We have attached a copy of the tow bill from *******'s towing with the time stamps.  Please let us know if there is any additional information needed.
  Note: This complaint was filed against our Cary Chrysler/Jeep location and was meant for our Wendell Chrysler/Dodge/Jeep/Ram location 
  Thanks
  **** *****
  ****.*****@leithcars.com

  Customer Answer

  Date: 10/06/2022

  
  
  Complaint: ********

   

  I am rejecting his response as Mr. ***** was not present at any time during our ordeal. He has insufficient facts about our situation, which I have provided in the attachments. He has completely mischaracterized the situation, and he has overcharged us to double the usual and customary charges for this service. 

  
  
  

  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 10/06/2022

  Thanks for the response -

   

    My previous response is based on research into the situation.  I have attached documents showing the published labor times that we used.  We always charge a 1.0 diagnostic charge when we bring a vehicle in for diagnostics which is in addition to the published replacement times.  We also always use the severe labor time guide on any vehicle over 100K miles or over 10 years old - this vehicle was both.  The total published labor time for the water pump is 2.8 hours, the time to replace the belt is .5 hours and the diagnostic time is 1.0 totaling 4.3 hours.  Our heavy duty labor rate (which we use for any vehicle 2500 or above - this vehicle is a 3500) is $190/hr.  Labor for this job should have been $817.00.  The customer was charged $704.00.  From my research we undercharged the customer by $113.00.  I apologize for this billing error - we do not intend to pursue this additional payment.  The customer approved the estimate before the work was started.  Work was completed at this price per the customer's request.  We by no means ever force a customer to do business with us - always providing an estimate before any repairs are made and this circumstance was no different.  Leith considers this matter closed.  Published labor times attached.