We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Background Checks

Castle Branch Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Reviews

Customer Review Ratings

1.07

Average of 28 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Colleen L

    Date: 04/20/2023

    Colleen L

    Date: 04/20/2023

    I'd give then a ZERO if I could. Ridiculous company that takes your money but can't reply to your inquiries or answer your phone calls. I will be alerting the ********** of ********* that my institution uses this platform and it has caused me to miss out on my last 80 hours of clinical. I'm done paying through the nose for an education that is impossible thanks to you. I spent HOURS on hold trying to get a hold of you people. No replies to my inquiries. Don't bother with some generic response to my complaint. People can see right though that as well. See comments by other BBB customers.

    Castle Branch Inc

    Date: 04/28/2023

    Thank you for providing feedback regarding your experience with CastleBranch. Please be assured that we did everything within our control to expedite your order. An individual from our User Experience has reached out to you about submission of your BID form. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account or by using our chat function.

  • Pearl B

    Date: 04/11/2023

    Pearl B

    Date: 04/11/2023

    I have been on hold since 11:00 and it's ****. This is not a good platform for any institution to use. I remember when it started, you could get right through to a representative............... but we are cocky now

    Castle Branch Inc

    Date: 04/18/2023

    Thank you for providing feedback regarding your experience with CastleBranch. Please be assured that we did everything within our control to expedite your order. As a consumer reporting agency, we rely on outside sources to provide information for background checks. State agencies and other organizations work diligently to process these requests, and some searches take an extended processing time. Your original issue has been resolved. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

  • Bobbi H

    Date: 03/31/2023

    Bobbi H

    Date: 03/31/2023

    BUYER BEWARE: The only problem is, you are probably here on this site because you have already been duped by CastleBranch. This company is the worst! If you have any questions, the hold times are in excess of one hour. If you are lucky enough to get to speak with someone, the information does not line up with the requirements on the website. All of their responses and even the BBB complaints are all blame shifting by CastleBranch. I would have had more enjoyment watching my $128.00 burn than giving it to this company.

    Castle Branch Inc

    Date: 04/06/2023

    Thank you for taking the time to provide feedback regarding your experience with CastleBranch. We have received your request to close your account with us; this request has been processed and your account is now closed. Please be assured that our only intent is to be completely transparent with our services. Your communication with CastleBranch has been investigated and all necessary coaching is being conducted to ensure that representatives convey this accurately. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

  • Markitta P

    Date: 03/22/2023

    Markitta P

    Date: 03/22/2023

    Worst company! Error messages every time you upload a document. I placed a service ticket with no results. I think its time for BBB to investigate.

    Castle Branch Inc

    Date: 04/25/2023

    Thank you for taking the time to provide feedback regarding your experience with CastleBranch. Regarding the error messages youve received when trying to upload documents, our representative has reached out to you via email to explain the reasons certain documents were rejected, and to confirm that youre no longer having upload issues. Please be assured that our only intent is to be completely transparent with our services. Your communication with CastleBranch has been investigated, and all necessary coaching is being conducted to ensure that representatives convey this accurately. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

  • Clay H

    Date: 03/14/2023

    Clay H

    Date: 03/14/2023

    Overall, an awful place for students to store documents for fieldwork and university requirements. They charge you more money than average for simple services such as background check and drug testing, their website is quite slow to load any webpage, uploading documents is complicated and inconsistent, employees are unknowledgeable and sometimes may ignore questions you have while on the phone, and are quite strict with how they want certain documents formatted; doctor's signature doesn't matter, needs X and Y, as well. A horrible company that probably just wants to suck out as much money as possible from these institutions and students.

    Castle Branch Inc

    Date: 04/17/2023

    Thank you for taking the time to provide feedback regarding your experience with CastleBranch. Regarding the error messages youve received when trying to upload documents, our representative has reached out to you via email to explain the reasons certain documents were rejected, and to confirm that youre no longer having upload issues. Please be assured that our only intent is to be completely transparent with our services. Your communication with CastleBranch has been investigated, and all necessary coaching is being conducted to ensure that representatives convey this accurately. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************

  • Jeremy G

    Date: 02/28/2023

    I was told this was a great place to store documents needed for employment, like immunization records and such. I uploaded all mine so I could find them easily and not worry about keeping track of them. Actually I paid them for this service, to archive my documents. They had one job. Turns out they lost all my documents and no telling how many other of their other customers documents. Don't waste your money with this company they are a joke

  • Emily M

    Date: 01/04/2023

    Terrible company. Terrible ***************** Does nothing but create roadblocks to getting an education. On hold for 45 minutes on a typical day of problems of trying to deal with them. Even after the phone call, the issue is still not resolved.

  • Shannan H

    Date: 10/12/2022

    Castle branch is Terrible!!!!!! I hate this company. I am trying to complete my documentation for a graduate program. They tell me I need to contact a third party and then get back to them for verification. Well to get to this point I had to call multiple times with a wait time of at least 1.5 hours........m Then I finally contact the third party and they say that every thing is OK and my info is correct. **** back to calling Castle branch... I called back over 5 times each time over 1 hour wait time. I had to hang up many times because I could not afford to wait on the phone over an hour. I finally got through after I waited over 2 hours and the representative tells me that a supervisor will follow up with me in 24 hrs... I am contemplating just going to apply to another school... I used them for my BSN and I had a totally different experience. This time around, too much ado about nothing....

  • Michelle C.

    Date: 09/16/2022

    I got my background, drug test in July 2022 and when I login to Castle branch website it states two items are incomplete. I called numerous of times each agent states they are waiting for it to be uploaded. That it could take 14weeks to show. This is ridiculous for a school to refer students to use it. I need this to posted for my practicum in order to graduate. This company is a joke they make up stuff and nobody is on the same page. They never return the chat responses and they hang up every time I request to speak to a supervisor. Today I was on hold for over two hours. This company doesn't need to be in business if they can't get anything done.

  • Peter P

    Date: 08/21/2022

    Background check ordered on 07/19/2022. Today is 08/20/2022. I called and the kind gentlemen let me know that the reason is because people are "dragging their feet". The reason for my Order is for Nursing school. The dilemma or reason for complaint is that I need to make my tuition payment within the next two weeks, and I refuse to pay until the background check is complete. I hope for the best. Thank you everyone.

Castle Branch Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.